Crowne Plaza Hotels & Resorts

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Crowne Plaza Hotels & Resorts Reviews

Updated January 30, 2015
Updated January 30, 2015
91 Reviews
3.0
91 Reviews
Rating Trends

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5 Ratings

Review Highlights

Pros
  • It's a great place to work for a graduate (in 3 reviews)

  • Most of the people that work there are great (in 2 reviews)


Cons
  • The work life balance is terrible (in 4 reviews)

  • With such a large place and having so many departments it was easy to get over looked by upper management (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Give me a second chance!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Supervisor in West Palm Beach, FL
    Former Employee - Front Office Supervisor in West Palm Beach, FL

    I worked at Crowne Plaza Hotels & Resorts full-time (more than a year)

    Pros

    Professional Environment, Plenty Opportunity for Promotion, Strong & Encouraging Leadership

    Cons

    You have to think progress, as entry level positions at the hotel are hardly enough to live on.

    Advice to ManagementAdvice

    Rehire me please!! :) I left Crowne Plaza for another opportunity, however the grass is not always greener on the other side.

    Recommends
    Positive Outlook
  2.  

    I worked at Crowne Plaza Hotels & Resorts part-time (more than a year)

    Pros

    Accommodating work schedule, always entertained, network with many people, free food.

    Cons

    Ridiculous demands, inconsistent work hours, poor management, and small time frames.

    Advice to ManagementAdvice

    Management: Please communicate with other department managers, take employee suggestions seriously, do not cut corners, supply needed equipment, and most importantly treat your employees with respect as they are the backbone of your company.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Great for a job, NOT A CAREER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Crowne Plaza Hotels & Resorts full-time (more than a year)

    Pros

    Full 40hrs, Good co workers

    Cons

    Untrained management, terrible pay, old and unsafe equipment, if you have an idea or opinion that is better than your supervisors it doesn't exist.

    Advice to ManagementAdvice

    Listen to your employees!

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Great company to work for, really care about all of the employees and how you are doing in your placement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Columbus, OH
    Current Employee - Front Desk Agent in Columbus, OH

    I have been working at Crowne Plaza Hotels & Resorts

    Pros

    Meet a lot of people, everyone is friendly because they are there for customer service.

    Cons

    I do not like that there are weird shift hours which consist of 7-3 3,11 or a mid shift 11-6 find it hard to work around my school schedule.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
  6.  

    there is no support from upper management . no comp time .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crowne Plaza Hotels & Resorts

    Pros

    just average benefits free meals

    Cons

    getting time off long hours.

    Advice to ManagementAdvice

    give your management team time off .

    Doesn't Recommend
    Negative Outlook
  7.  

    Unfortunate took a great place and screwed it up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - F & B Director in Los Angeles, CA
    Former Employee - F & B Director in Los Angeles, CA

    I worked at Crowne Plaza Hotels & Resorts full-time (more than a year)

    Pros

    Nice environment sadly from previous owner

    Cons

    Cheap Cheap Cheap Cheap Cheap

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    I worked here for seven years. Great benefits but lots of micro managing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Chicago, IL
    Former Employee - Hostess in Chicago, IL

    I worked at Crowne Plaza Hotels & Resorts

    Pros

    I worked at the hotel in Chicago's west loop. I had great benefits, decent pay for my position and met a lot of people. Not all management was bad and some of the co-workers were awesome people and life-long friends.

    Cons

    Upper management never listed to anyone nor respected their staff. They instilled fear in employees. Dead end job, no promotion and recognition is only for those who kiss up consistently.

    Advice to ManagementAdvice

    Listen to employees as they are the ones who know what guests want. Hello!! The employees are the ones who listen to them all day. Offer promotion programs or something.

    Recommends
    Neutral Outlook
  9.  

    Corporate should check in more....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Supervisor in Oklahoma City, OK
    Former Employee - Front Office Supervisor in Oklahoma City, OK

    I worked at Crowne Plaza Hotels & Resorts full-time (more than 3 years)

    Pros

    Fellow employees in same department were alright to work with, got good discounts on rooms when traveling for yourself and family.

    Cons

    The awards policy gave a false entitlement to guests and even if you do the right steps to try and make sure the customer is happy you will be fired anyways for a complaint that was unavoidable.

    Advice to ManagementAdvice

    Trust and have faith in your employees and listen to their side of the issue instead of following the whole "the customer is always right", because you will lose a lot of great employees.

    Doesn't Recommend
    Negative Outlook
  10.  

    Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crowne Plaza Hotels & Resorts

    Pros

    The schedule wad bery goid

    Cons

    Managament not know how to manage

    Advice to ManagementAdvice

    Leatn your job

    Doesn't Recommend
    Negative Outlook
  11.  

    Crowne Plaza

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crowne Plaza Hotels & Resorts

    Pros

    Great environment, very motivating to be a part of.

    Cons

    Not too much room to move up.

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