Crowne Plaza Hotels & Resorts Reviews

Updated April 17, 2015
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Employee Reviews

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  1. Good benefits and employee perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crowne Plaza Hotels & Resorts

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Worked with my school schedule

    Cons

    I worked in the cafe and things were a little unorganized

  2. Great Potential but Management and Owners Dont Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage in Princeton, NJ
    Former Employee - Food and Beverage in Princeton, NJ

    I worked at Crowne Plaza Hotels & Resorts full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - This was at the Crowne Plaza at Princeton
    - Amazing guests, chances to meet C-level executives, celebrities, and great families traveling all over.
    - Hone guest relation skills and work directly with the public.
    - Work with great people and assist in taking care of guests, learn new departments and skills
    - Great Tips!

    Cons

    - Unsupportive management with a "fire first" mentality when it comes to anyone who challenges or disagrees with their commands. No room for discussion matched with a ruthless and cold HR person that does not support or work for the employee interest.
    - Zero opportunity for advancement, they will hire outside before looking internally and they definitely do not have any career path training. This is a job, not a career.
    - HR policies basically designed to keep you under the thumb of management and able to fire you at their discretion and interpretation of those policies. Every employee expects to get fired daily.
    - No consistency to brand values, only care when an audit is coming up.

    Advice to Management

    Wise up and understand your employees are the heart and soul of your business. We are the ones interacting, talking and spending time with the guests of the hotel. We know what is and is not working and can make the hotel better, but if nobody will listen and certainly expects to be fired for speaking up...the hotel will fade away.....again. Loosen up a bit and trust your employees, empower your employees to be great at what they do, not worrying about who is looking over their shoulder or trying to catch them doing wrong. You guys are sitting on a gold mine but if you dont change, another miner is going to get the spoils first.

  3. Give me a second chance!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Supervisor in West Palm Beach, FL
    Former Employee - Front Office Supervisor in West Palm Beach, FL

    I worked at Crowne Plaza Hotels & Resorts full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Professional Environment, Plenty Opportunity for Promotion, Strong & Encouraging Leadership

    Cons

    You have to think progress, as entry level positions at the hotel are hardly enough to live on.

    Advice to Management

    Rehire me please!! :) I left Crowne Plaza for another opportunity, however the grass is not always greener on the other side.

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  5. I worked at Crowne Plaza Hotels & Resorts part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Accommodating work schedule, always entertained, network with many people, free food.

    Cons

    Ridiculous demands, inconsistent work hours, poor management, and small time frames.

    Advice to Management

    Management: Please communicate with other department managers, take employee suggestions seriously, do not cut corners, supply needed equipment, and most importantly treat your employees with respect as they are the backbone of your company.

  6. I worked here for seven years. Great benefits but lots of micro managing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Chicago, IL
    Former Employee - Hostess in Chicago, IL

    I worked at Crowne Plaza Hotels & Resorts

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I worked at the hotel in Chicago's west loop. I had great benefits, decent pay for my position and met a lot of people. Not all management was bad and some of the co-workers were awesome people and life-long friends.

    Cons

    Upper management never listed to anyone nor respected their staff. They instilled fear in employees. Dead end job, no promotion and recognition is only for those who kiss up consistently.

    Advice to Management

    Listen to employees as they are the ones who know what guests want. Hello!! The employees are the ones who listen to them all day. Offer promotion programs or something.

  7. Great for a job, NOT A CAREER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Crowne Plaza Hotels & Resorts full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Full 40hrs, Good co workers

    Cons

    Untrained management, terrible pay, old and unsafe equipment, if you have an idea or opinion that is better than your supervisors it doesn't exist.

    Advice to Management

    Listen to your employees!

  8. there is no support from upper management . no comp time .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crowne Plaza Hotels & Resorts

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    just average benefits free meals

    Cons

    getting time off long hours.

    Advice to Management

    give your management team time off .

  9. Great company to work for, really care about all of the employees and how you are doing in your placement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Columbus, OH
    Current Employee - Front Desk Agent in Columbus, OH

    I have been working at Crowne Plaza Hotels & Resorts

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Meet a lot of people, everyone is friendly because they are there for customer service.

    Cons

    I do not like that there are weird shift hours which consist of 7-3 3,11 or a mid shift 11-6 find it hard to work around my school schedule.

    Advice to Management

    None

  10. Corporate should check in more....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Supervisor in Oklahoma City, OK
    Former Employee - Front Office Supervisor in Oklahoma City, OK

    I worked at Crowne Plaza Hotels & Resorts full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fellow employees in same department were alright to work with, got good discounts on rooms when traveling for yourself and family.

    Cons

    The awards policy gave a false entitlement to guests and even if you do the right steps to try and make sure the customer is happy you will be fired anyways for a complaint that was unavoidable.

    Advice to Management

    Trust and have faith in your employees and listen to their side of the issue instead of following the whole "the customer is always right", because you will lose a lot of great employees.

  11. Unfortunate took a great place and screwed it up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - F & B Director in Los Angeles, CA
    Former Employee - F & B Director in Los Angeles, CA

    I worked at Crowne Plaza Hotels & Resorts full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice environment sadly from previous owner

    Cons

    Cheap Cheap Cheap Cheap Cheap

    Advice to Management

    None

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