Crumbs Bake Shop Reviews

Updated August 23, 2015
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Edward M. Slezak
7 Ratings

Pros
  • Free cupcakes although we all knew better that to eat anything (in 18 reviews)

  • Free cupcakes and coffee drinks (in 4 reviews)

Cons
  • The upper management does not listen to a word that employees say (in 10 reviews)

  • Pay being reduced, tips taken away no benefits (in 7 reviews)

More Pros and Cons

64 Employee Reviews

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  1. Management debacle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASM in New York, NY
    Former Employee - ASM in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Crumbs Bake Shop part-time (More than 3 years)

    Pros

    The "store" employees were more like a family. We all had a great relationship. The work environment at the Broadway store could be relatively hectic and some days absolute hell. The old Manager was amazing. She moved on to corporate. The DM, Dido was also amazing, until she was let go suddenly. I believe there was a lot of confusion in the main office. Policies seemed to change often and store managers tried to keep up. I was surprised when all the stores shut down at once. In the end, the public likes this product and even if the corporate atmosphere is messed up, that can be typical in a large business. It would be nice if they would appreciate the lower scale emplyees, but power and money get in the way. I haven't eaten any cupcakes in 4 years, so I can't comment on the product, buy people still crowd the stores, so they must be doing something right.

    Cons

    Company policies constantly changing, corporate employees overlooking the needs of store members, too much product waste on a daily basis.

    Advice to Management

    None. Clearly you know how to make money.


  2. Cool Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Peabody, MA
    Former Employee - Store Manager in Peabody, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Crumbs Bake Shop full-time (More than a year)

    Pros

    product, DM's were awesome, i was always really happy to come to work, corporate was good at answering questions and emails

    Cons

    NO STABILITY, no direction, procedures constantly changing

    Advice to Management

    More like advice to Corporate... get all your things in order before you decide it's a great idea to open 50+ store in one year.


  3. Team Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Crumbs Bake Shop part-time (More than a year)

    Pros

    Good Coworkers, Friendly Environment, Fair Pay

    Cons

    Terrible Management, Unorganized, Rushed Enviroment


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  5. cupcake galore.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead- Assistant Management in Chicago, IL
    Current Employee - Shift Lead- Assistant Management in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Crumbs Bake Shop (Less than a year)

    Pros

    you receive a free cupcake every shift.

    Cons

    the company itself is inconsistent.

    Advice to Management

    -


  6. I loved my crumbs Family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Garden City, NY
    Current Employee - Sales Associate in Garden City, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The team leads where nice. Close knit

    Cons

    Didn't have enough workers which meant some worked extra hard not time for anything else.


  7. Crumbs Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Washington, DC
    Former Employee - Sales Associate in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crumbs Bake Shop full-time (Less than a year)

    Pros

    Awesome place to work i loved that it was always a manager present

    Cons

    pay staff more and have better quality cupcakes.

    Advice to Management

    Keep up the good work


  8. Basic inexperienced chaos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Chicago, IL
    Current Employee - Team Leader in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Crumbs Bake Shop full-time (Less than a year)

    Pros

    Hourly wage is decent I guess.

    Cons

    No clear management, literally, I don't have a designated manager. Product is never taught to employees. Hours are always changing. If you want to be left in the dark, never receive 40 hours a week, and be disregarded work here.

    Advice to Management

    Fix management structure, teach employees, let shift managers actually do some managing.


  9. Helpful (1)

    Nice company, poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at Crumbs Bake Shop part-time

    Pros

    This place has some very dedicated fans, believe me. Several times a week people will ask us to take out their favorite item so they can snap a selfie with it. It offers employee discounts if you buy the items and there is flexible scheduling.

    Cons

    When Mr. Lemonis bought the company he wished to expand them beyond traditional cupcakes, which is great. But they should be affordable to people. Price hikes are common and have little or no explanation - we are not even allowed to ticket goods so with the poor signage that is provided very often do people have no idea how much their item is. And that's not even the cupcakes - 4.29 for a tiny brownie? Even more for a pudding cup? We have no control over the prices, which would be great if we could as not all stores are in the fancy money areas and need to be more understanding to survive. The store is often forced to order items that do not sell, many times just because they are pushed on TV. Recent items included biscuits (we sold none) and then a watermelon cupcake which we had to buy for ages - despite that people really, really hated it. I've seen people spit it out. Expensive cupcakes in a jar, you name it. The motto is "baked fresh daily" which is sort of untrue. We do get things in daily but keep things over for a little depending on the item (but always check for freshness - some 3 day old items are fine, and yummy). It is just that the incoming quality changes often. If our bakery has leftovers they'll just ship them the next day and without our care they arrive stale. Also the cupcakes vary in size and decoration styles often and people remark on it regularly. When we ask upper level / senior / district management for things they are clueless. Had problems with bakery cases arriving dirty and nothing. Get so many requests for ingredients, calorie info, things like that, and nothing other than being told what's in the gluten free flour. We lose a lot of sales simply because people need to know certain things and we cannot tell them. We are also forced to have time for breaks removed from our pay, and if we get busy we simply just can't take one. So that money is lost daily. It would also help to have been full time but all positions are part.

    Advice to Management

    Cut it with the price increases and ticket all goods so folks know cost - it does not matter how many signs you put up (which isn't many) - when people get to the register and discover they have a 4.99 plus cupcake many will and do freak out. On us. Despite the increases the quality if anything has gotten worse on several items according to personal experience and the complaints of multiple customers.


  10. It is a decent place but not for a person who isn't willing to kiss behind

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crumbs Bake Shop part-time (Less than a year)

    Pros

    Free cupcakes and somewhat a discount , also some customers you meet makes you day go well

    Cons

    Having to learn everything on your own no real training just winging mostly everything , lack of communication , disorderly and jealously

    Advice to Management

    Keep to your words respect ppl how you will like to be respected


  11. Back and Better!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    New owners, the new corporate lineup is actually helpful and seems to care about employees, new DM is a realistic person who makes you actually WANT to work for her.

    Cons

    I've worked here before they closed down and I'm back now and I'm 100% happier with the company already. I do not have any cons at the moment.

    Advice to Management

    Keep it up! It makes employees work harder when you care and compromise. We all know it's rare in a larger company to get treated like you matter, IT IS APPRECIATED!



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