Crunch Fitness Reviews

Updated September 11, 2014
Updated September 11, 2014
38 Reviews
3.1
38 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jim Rowley
14 Ratings

Employee Reviews

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  1.  

    LOVE this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Fitness Instructor  in  New York, NY
    Current Employee - Group Fitness Instructor in New York, NY

    I have been working at Crunch Fitness as a contractor for more than 3 years

    Pros

    Big on developing great programs. supporting the instructors and making work fun

    Cons

    sometime classes you train for get taken off the schedule when they dont work for the clients.. leaving you with no class on the schedule

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Crunch Fitness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager On Duty  in  San Francisco, CA
    Current Employee - Manager On Duty in San Francisco, CA

    I have been working at Crunch Fitness full-time for more than a year

    Pros

    Friendly community of staff from Trainers to Sales.
    Learn A lot about fitness and the business world.
    Gain Experience in client/customer relations.

    Cons

    Long hours for minimum benefits
    Hard to get time off
    Can be slow some days

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Management sucks in pittsburgh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer/Class Instructor  in  Homestead, PA
    Former Employee - Trainer/Class Instructor in Homestead, PA

    I worked at Crunch Fitness part-time for less than a year

    Pros

    close to shopping in better stores

    Cons

    wages suck, trainers are forced to do sales and sell un-proven supplements no better than any other supps on the market, classes are only 30 minutes in length and the management plays childish games with the employees and clientele. One manager was overheard telling an employee it didn't matter if someone bought a membership and never came back as long as crunch got their money. nice business practice.

    Advice to ManagementAdvice

    Go to school to learn how to be more service oriented and less company kiss butt

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Nice gym, boring work though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Crunch Fitness part-time

    Pros

    Nice gym, new as well. The Reston location caters primarily to a business based clientele.

    Cons

    Boring work and low pay.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Fun place, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk  in  New York, NY
    Current Employee - Front Desk in New York, NY

    I have been working at Crunch Fitness part-time for less than a year

    Pros

    Very fun environment, plus you get the opportunity to get a free gym membership. Also unlike most costumer service jobs, management is not on your back constantly and allows you to work your own way as long as you get the job done. Very independent.

    Cons

    The pay is way too low. Also because management is not really around individuals on the floor are constantly trying to figure things out themselves, this is because their is a very big communication problem.

    Advice to ManagementAdvice

    Management should consider asking corporate to raise the hourly rate for their workers. Management should also learn to communicate better with their staff. Other than that a great place to work if you are interested in costumer service and/or fitness.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    You're good if you are friends with your superiors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Crunch Fitness part-time for more than 8 years

    Pros

    flexiblility, upbeat, leading fitness trends

    Cons

    training, slow promotions, poorly trained supervisors in managing employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    "One of the Biggest Regrets of My Life"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Trainer
    Current Employee - Personal Trainer

    I have been working at Crunch Fitness full-time for more than a year

    Pros

    Crunch has very well-kept and maintained facilities, nice equipment, lots of classes and is a very fun environment to be in. I also love my coworkers, most of whom are just as passionate about fitness as I am. Crunch has also convinced me its time to go back to grad school...

    Cons

    ...because the pros end there. Take what I say with a grain of salt, as I have only been a personal trainer for Crunch and not in any other position. Also bear in mind that I came from 24 Hour Fitness and am comparing the two.
           At 24 I was one of the top-selling trainers there. No exaggeration: I always sold 100,000/year. I made the jump last year and came over to Crunch, being told that I would be able to make more. That's true, assuming that 1) there is anyone to sell training to and 2) you sell the top price (Elite or Master). Even if you sell the top price, Crunch still ends up taking half of what you sell and train. In their defense, they give a lot of opportunities for bonuses, but they are practically unreachable unless you want to be there 14 hours a day.
           The traffic is slower than 24 and unbearably so during summer and the holidays. The members, though richer, are just flat out not interested in your services. And who can blame them? Crunch needlessly hires more trainers than they need, most of them new to the industry. Which is fine because you gotta start somewhere. But Crunch likes to boast that they are a higher quality than 24 Hour Fitness. In reality, their quality control is far worse and they will hire ANYBODY to be a trainer.
           Needless to say, the turnover rate here is worse than 24HF. In the year I've been working here, I've had God-knows how many coworkers come and go. I'm on to my fourth fitness manager and third club manager! In the five years I was at 24, I had three FMs and 6 GMs, which is not good but it is still better than Crunch!
           Even if you are working full time, forget benefits - they don't offer medical, dental and vision anymore (thank you, Covered California) unless you are a Master Trainer and working 30+ hours/week. As stated before, you have to actually get clients and then somehow convince them that, despite not being a doctor, your time is worth $150/hour. Even then, you will only keep half of that money, partly due to your commission only being 10%. At 24 it was 20%. For sick time, having worked there for 8 months, I got three days worth. Three days! As for vacation, I think I have accumulated a day's worth.
           I even tried to take a leave of absence for a summer class without sick or vacation time and the HR department just flat-out told me "no." At least at 24 all I needed to do was ask and they let me take a month off. Albeit I had to use my sick and vacation time but at least there I actually had ample hours accumulated after being there a couple of years!
           To make matters worse, despite it being harder to be a trainer at Crunch, your quotas are astronomical. If you don't hit those quotas, the managers will guilt trip you as hard as if you had just murdered an orphan. So just so you're not aware of the implications of how sick and twisted this is, you're working your butt off, your benefits are non-existent, your pay is lousy, the prospects are lacking and management has the audacity to blame you for it.
           Thanks, Crunch.

    Advice to ManagementAdvice

    Learn how to cap how many trainers you have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Really liked working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer  in  Bellevue, WA
    Former Employee - Personal Trainer in Bellevue, WA

    I worked at Crunch Fitness full-time for less than a year

    Pros

    Get to make my own schedule
    they don't really boss you around when it comes to how you decide to train your clients

    Cons

    promotions for sure and benefits

    Advice to ManagementAdvice

    listen to employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Work life balance what??

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Advisor
    Current Employee - Membership Advisor

    I have been working at Crunch Fitness full-time for more than a year

    Pros

    Free gym membership, opportunity to learn a ton about fitness

    Cons

    I just examined my last paycheck; I worked 108 hours over a 2 week period [including weekends]... which would be totally fine if I was making 6 figures. But last year I walked away with 33k. That's sad. Be prepared to work weekends, have zero holiday days [so work xmas eve, fourth of july etc]... there's no work life balance. You are made to feel guilty if you would like to take a vacation because you won't hit your quota and will be "letting your team down."

    There is very little training given before you are thrown in front of customers; it's a sink or swim mentality.

    If you are fresh out of college, and don't mind being slave driven - this is a great opportunity for you.

    There is definitely money to be made [uncapped commission!] - but only to top performers - most of which have been working for the company for several years - so they already have an established lead base/referral base.

    Advice to ManagementAdvice

    Set realistic goals/expectations.

    Negative Outlook
    No opinion of CEO
  11.  

    Great place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer  in  New York, NY
    Former Employee - Personal Trainer in New York, NY

    I worked at Crunch Fitness part-time for less than a year

    Pros

    easy hiring process, good work environment, good training

    Cons

    different coworkers everyday leadership is ok,

    Recommends
    Negative Outlook
    No opinion of CEO

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