CubeSmart Reviews

Updated July 17, 2015
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3.0
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Recommend to a friend
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Christopher P. Marr
40 Ratings

Pros
  • Good health benefits, no late nights (in 5 reviews)

  • I genuinely like the work, but am really only surviving because of the free apartment (in 4 reviews)

Cons
  • It's not hard to move from manager to GM if the position comes available but being a general manager is about as high up as many will get (in 4 reviews)

  • Very low pay (especially if you are a GM - see "free apartment") (in 4 reviews)

More Pros and Cons

82 Employee Reviews

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  1. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at CubeSmart full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    They do care about employees, and push for the best benefits possible.

    Cons

    Low salary raises for the employees who truly do all the work.

    Advice to Management

    Review some of the policies (ex. Needing to cover all tattoos, on site managers having pets, etc) and be more open about situations.


  2. Helpful (3)

    Terrible Pay but Good Solid General Set Up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Austin, TX
    Current Employee - Store Manager in Austin, TX

    I have been working at CubeSmart full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Very good e-learning ...on line progressive training is in small modules. Solid company. Stable.

    Cons

    Terrible pay is well below local general cost of living. HEALTH insurance is good but cost for 2 people is $420. per month which is far, far too high for Store Manager $11.00 per hour pay. Not at all realistic. Under staffing locations is normal. Not good.

    Advice to Management

    Raise minimum pay level for Store Managers to match cost of living. $15. ..at least! Never have busiest days with only 1 employee in strong traffic locations. Staff appropriately for location.


  3. Excellent Company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CubeSmart full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company cares about its employees. The district managers go above and beyond to make sure we have everything we need to do our jobs safely. When asked how good the company is, the best way to describe it I have is this: I was recently told I was receiving a $250 bonus for my hard work. I thought that's great! I figured, after the higher taxes on bonus I might see $150, but that's still a nice bonus for doing what I see as my job. In reality, the company gave me a $407 bonus, so that after taxes I received the full $250. They didn't have to do that, I wasn't expecting anything like that, but they did it anyway. A company that doesn't care about it's employees wouldn't have bonuses in the first place, let alone anything like this! I'm a proud Cubesmart teammate with over two years in the company, and I've never been happier with my choice of employer.

    Cons

    The annual pay raises are rather low, but given the economy, any raise is a good raise. The medical and dental benefits available aren't comprehensive enough. They cover some, but in truth nowhere near enough.


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  5. Helpful (2)

    Great Company Full of People on a Mission

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA

    I have been working at CubeSmart full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture at CubeSmart is awesome. The company has a goal to be known as a top brand with outstanding customer service. It has an impressive training and onboarding program that helps employees learn about and live the culture. The company is not afraid to try new things and innovate, and are trying to change a pretty stagnant industry - self storage - that has never been looked on an exciting or seen in a favorable light, and I think they are doing a great job of it. They are growing very fast, and the leadership is very smart and has definite goals in mind. The leaders do a great job running the company and steering it toward achieving its goals. It's a fairly young company (meaning they have a lot of younger employees), so there is a lot energy and optimism. The overall vibe is very friendly, and hierarchy is not a barrier to getting things done. The leadership are all very friendly and approachable, and there is no pretense.

    Cons

    The biggest con is related to one of the biggest pros - rapid growth. Because the company is growing so quickly, the workload in some areas is high and the infrastructure (both organizational and technological) needed to operate a larger company is still evolving, leading to occasional lack of communication and inefficiencies. They are trying to hire people and build out the infrastructure, but these efforts are not keeping pace with the growth. Because there a lot of younger employees, the turnover is a kind of high because younger people tend to switch jobs often. The rapid growth of the company also means the leadership, which is used to running a smaller company, is still very involved - maybe too involved - in minor day-to-day decision making. Health and retirement benefits are pretty standard and aren't bad, but paid time off is lacking.

    Advice to Management

    Resist the urge to micro-manage. You've put together a great team - trust the, and let them take the ball and run with it.


  6. Helpful (1)

    Satisfied but questions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at CubeSmart full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoy the company benefits, training and communication. District manager communications are good but seldom physically visits. Area managers are good but are too devoted to company and not employees.

    Cons

    Area managers need to understand that employees at actual locations do know what they need to work effectively. Whether it be retail products, supplies for maintenance of property, how to repair items on property or something simple as pens and paper for the office. Micro management from the Divisional Vice President is non stop for issues that don't really effect daily operations of the location.

    Advice to Management

    Nobody like micro management, especially when hCube (Headquarters) stresses that employees make our own decisions to get and keep the customer. Divisional Vice Presidents need to understand that every locations has their own issues and circumstances and that statistics on paper do not reflect how good or bad each location is doing.


  7. not bad not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CubeSmart full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    easy work days not much to do have to do same daily tasks but really nice if you want to get an education while working or something like that

    Cons

    boring boring boring lots of travel


  8. Helpful (2)

    Good Luck

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Dallas, TX
    Current Employee - General Manager in Dallas, TX

    I have been working at CubeSmart full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    This company has great benefits.

    Cons

    ANY kind of lower level position be ready to WORK for the little bit that they pay you. Be ready to do manual labor pulling weeds and cleaning cubes in 30-100 degree weather. Be ready to have irate customers that bombard you daily. Gms/mgrs are what provide this company with the money to build it. Yet we are at the BOTTOM of the food chain in this company with little to no recoginition. Only critiques. One of the many reason I'm leaving.

    Advice to Management

    Recognize all the EFFORT your store managers put in to their properties. We work with the most difficult people and have to clean our own property, yet we get paid like crap. All other new employees get a video to show everyone their new. They don't do that for their GMs or MGRS. Probably because the turn over is SOOO bad. Want to know why, because you don't take care of your GMs or Managers. You expect so much from us while giving next to nothing in return. Just false promises.


  9. FOrmer Employer Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Phoenix, AZ
    Former Employee - Store Manager in Phoenix, AZ

    I worked at CubeSmart full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Independent Work Environment Decent benefits Lots of interactions with customers of all walks of life and knowledge Onsite apartment and utilities for General Managers Free storage unit for General Manager, 50% off for Store Managers

    Cons

    Very little advancement opportunities No cost of living increases Miniscule if any rate increases Constant policy and procedural changes Bonus program changes often in favor of employer

    Advice to Management

    Give cost of living increases since wage increases are miniscule.


  10. Helpful (7)

    Hmmm

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CubeSmart

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I want to be honest here. You get to work by yourself without a boss hanging over your head everyday if you know what you are doing.

    Cons

    Even if you do know what you are doing and get annual accolades for a job well done, Upper Management has an attitude that lower staffing are pieces of %$^&. and stand around all day doing nothing. There is no room for growth in the company. Applied for 4 different posted positions with my 15 plus years in the industry, including relocating to another state, and Corporate store hired off the street to fill with fresh college youth, with no experience. Upper management is very clicky... it's all who you know or who you $%R& in order to get ahead. Health Benefits Changed for more profit for the company. No stock options for lower staff. No coverage for managers if someone quits. I worked 3 months straight with 1 day off a month. when my assistant quit. is that Illegal? hmmmm

    Advice to Management

    Cut some of your Upper Salaried Positions and give credit and pay to the k.folks who do the grunt work. I have never and i mean NEVER seen any upper management pick up a broom or mop. While they visit your store and wear Nice shoes pressed clothing. Lead by example! not Talk or threats.


  11. Nice Facilities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Atlanta, GA
    Current Employee - Anonymous in Atlanta, GA

    I have been working at CubeSmart

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Decent pay and clean facilities.

    Cons

    Havent been here that long will write back in.

    Advice to Management

    Keep up good work with training.



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