CubeSmart Reviews

Updated April 9, 2015
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2.5
63 Reviews
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Christopher P. Marr
30 Ratings

Pros
  • Good health benefits, no late nights (in 5 reviews)

  • I genuinely like the work, but am really only surviving because of the free apartment (in 4 reviews)

Cons
  • It's not hard to move from manager to GM if the position comes available but being a general manager is about as high up as many will get (in 4 reviews)

  • Very low pay (especially if you are a GM - see "free apartment") (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ

    I have been working at CubeSmart full-time (Less than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    -Easy work
    -Frequent "down time"
    -Day to day activities vary enough to avoid monotony
    -Minor sales experience without being on commission
    -Stress free
    -Monthly bonus based on store revenue and sales

    Cons

    - Workplace environment is greatly dependant on management. If your store or district manager is unreasonable or likes to micromanage, the job is uncomfortable.
    - Compensation is poor and raises are extremely small (~1%)
    - Company leadership is extremely segregated from retail stores often leading to strange and unrealistic policy.
    -Generally days off are not flexible.
    - Benefits are offered but unreasonably expensive.
    - Company is extremely unwilling to spend money on necessary goods such as merchandise or cleaning supplies.

    Advice to Management

    - Have more involvement with the retail sales stores.
    - Focus less on profit and more on customer and employee satisfaction.

  2. Helpful (1)

    Motivating and Collabortive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at CubeSmart full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Motivating work environment everyone is willing to assist at anytime to answer a question. As well as collaborative evironment other teammates from any department are allways willing to answer questions and help with projects, making it easier to achieve goals.

    Cons

    Being able to have access/contribute to the 401K sooner

    Advice to Management

    I appreciate the opportunity to advance my career and skills while enjoying myself. Share all of the incentives CubeSmart provides with your teams.

  3. General Manager and Field Training Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CubeSmart full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fair pay, lots of opportunities and room for growth.

    Cons

    I don't have any.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Better than Most!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Orlando, FL
    Current Employee - General Manager in Orlando, FL

    I have been working at CubeSmart

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training, paid mileage, free apartment, advancement opportunities and dedicated team mates.

    Cons

    Pay, bonuses, no overtime, occasional customer going through dramatic event

    Advice to Management

    Pay us a little more. We are growing and having phenomenal growth. We do a lot; just give us a little more!

  6. Helpful (1)

    Lots of down time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Frederick, MD
    Former Employee - Assistant Manager in Frederick, MD

    I worked at CubeSmart full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The management was very easy to get along with. Always new things to learn. Opportunities to grow fast if you want to stay in the company.

    Cons

    lots of cleaning. Doing a lot of work by your self. Lots of competition among employees.

    Advice to Management

    don't just throw people out there.

  7. Helpful (7)

    terrible place to work unless you are a man

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA

    I have been working at CubeSmart full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    new building is very nice and modern

    Cons

    worst HR department anywhere. age and gender discrimination all over the place and HR does nothing about it. they write back on these reviews that they don't tolerate it but it's just talk and nothing at cubesmart is done to stop it. you have to be a white male between 20 and 45 to get anywhere. women don't count and do not get promoted. some senior managers bully people and enjoy it. i hoped that when management changed a couple of years ago things would be great but that didn't happen. there is a deterioration in morale and good people are leaving.

    Advice to Management

    own up to the discrimination and then change the culture. if you put half the effort you put into WOW into this it will be a much better environment.

  8. Helpful (4)

    Young, Young, Young
    Favoritism, Favoritism, Favoritism

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CubeSmart

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The benefits program is acceptable, however with increasing costs, the amount of raises need to increase to offset some of the costs.

    Cons

    They say you can't truly enjoy the light until you have experienced the darkness. When at CubeSmart you'll quickly realize that your next job can only be better.

    The company is a turnover machine. It's extremely difficult to maintain and develop working relationships when people are terminated, quit and/or pushed out of the company. It has come to the point where certain employees are literally being 'forced out' and a fresh crop of 'young' recruits are waiting in the wings.

    The recent targets are employees that have been with the company for a period of time, and are over the age of 40. Recently, employees that were qualified for positions in management roles were turned down and advancement opportunities were given to males that were under 40 and were friends with certain members of executive management. This has been a pattern for several months. Promotions are given on whether or not you are popular among the executive team. If you brown nose and play the suck-up game, you can climb the ladder much faster than actually having experience.

    Middle management is completely incompetent and certain positions are held to nepotism.

    The amount of back-biting is so obvious to everyone that works at the corporate office. You can't trust anyone. Certain employees are the spy's and are used to report back to management what they see and hear. Since when has it come to having employees 'rat' and 'tattle' on others.

    The executives think they are GODS. It's self storage for crying out loud. Most of them need to come off their high-horses. If they were all as wonderful as they think they are you would think they would have chosen another career path and not storage. As an earlier post stated, treat people as you wish to be treated. It's not that difficult to acknowledge the employees that are making you all RICH!

    The best news is that one executive is leaving. It's been a long time coming. The sense of relief from the employees is overwhelming. The tormenting and bullying that these employees endured was terrible. It was blatantly obvious that certain people were the TARGET and it was a personal attack.

    The same 'young' employees are promoted, asked to participate in projects, used in marketing projects/programs. When do you ever see an "older' employee used? NOT OFTEN!

    Woman tend to be the most targeted. Woman are spoken down too, paid less than their counter-parts, and are not promoted into executive level roles. The sheer fact that executives feel they can speak to woman in a disrespectful manner and that is acceptable is a problem.

    On a side note, there are a few things that your executive team should be aware of:

    A bad boss is the #1 reason why employees quit their jobs.

    A mass exodus of people leaving or complaining is a bad sign.

    Ignoring people, and excluding them is a BULLYING tactic.

    CubeSmart's executive team either has no clue what is going on or does not care.

    Advice to Management

    Start respecting WOMEN in this company.
    Hire and promote based on qualifications and not because they are on of the pegged favorites.
    Hire men/women over 40.
    Hire men/women that are diverse.

    If changes aren't made you are taking a big risk. The treatment of current employees in this company is a class action lawsuit knocking on your doors or at the very least a phone call to the local news about disparaging treatment.

  9. Helpful (1)

    Great self storage company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Virginia Beach, VA
    Current Employee - General Manager in Virginia Beach, VA

    I have been working at CubeSmart full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Career advancement, employee recognition rewards, tuition reimbursement, and flexability. As a great leader once put it: You have control of your own destiny.

    Cons

    Health benefits could be better. People thinking this is a job they can sit around and do nothing all day. (Hard to meet min word requirement)

    Advice to Management

    Management has made great strides with improving communication with its employees, but there is still room for improvement.

    CubeSmart Response

    Mar 12, 2015Director of Talent

    Thank you for your feedback.

    CubeSmart is committed to providing teammates continuous self-improvement and career growth. We encourage that teammates apply to internal and external opportunities
    ... More

  10. Helpful (4)

    Not a place where minorities are welcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Malvern, PA
    Former Employee - Anonymous Employee in Malvern, PA

    I worked at CubeSmart full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They match 401k at .50 to the dollar; benefits

    Cons

    CubeSmart is a hostile place to be working if you are a minority. Women and anyone over 40 or 42 are not welcome and the company lets you know it. All the management team is men between 30 and 45; only one woman and she's unpopular. Sexist jokes for women are always happening and I heard older people being made fun of by one of the VPs. The CEO won't make eye contact with anyone who is not a VP. The CEO will walk right by your desk and not even nod or say hello, you are nonexistent to him. Company has a useless WOW program thats all talk about the great caring culture and workers are expected to buy into it but the higher ups do not. They treat employees like they are brainless and they will throw anyone under the bus if it works for them. Moral is low and people are scared.

    Advice to Management

    Management people, you need to start from the top down and treat your employees better. A small bit of respect would go a long way. It would also be good to make a statement that sexist jokes and jokes and comments about peoples age are not welcome or tolerated.

  11. Helpful (8)

    Terrible environment for women and minorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CubeSmart

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Location is the only pro.

    Cons

    The reviews regarding woman at hCube are accurate. Middle-aged white men get promoted and offered higher level positions many times with no relevant experience. Senior management searches out young white men to mentor and promote. These men are regularly offered to move into different more complex positions at the company without opening the position up to others. Of 12 senior managers, there is only 1 woman. The others are middle aged white men with stay at home wives. They have no grasp on reality. To get noticed, you must work closely with the CEO or CFO and only young men work with them. Women are held to a different standard. No amount of hard work and dedication will allow a woman to succeed at CubeSmart. Women are seen as workers not leaders regardless of their leadership qualities and potential, and management sabotages women to make themselves and their buddies look better. It is really surprising that a public company would operate in this way. Management is only concerned with getting their inflated pay, benefits and bonuses. The employees at the stores and in the call center are not valued and are discussed like second class citizens, and the men make sexist comments.

    Advice to Management

    Companies with diverse and happy employees are more successful. Stop overlooking female talent and figure out how to diversify your staff and management. Malvern is 30 minutes from Philadelphia. It shouldn't be that difficult.

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