Cullen/Frost Bankers

www.frostbank.com

Cullen/Frost Bankers Reviews

Updated January 19, 2015
Updated January 19, 2015
38 Reviews
3.7
38 Reviews
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Cullen/Frost Bankers Chairman, President, and CEO; Chairman and CEO, Frost National Bank Dick Evans Jr.
Dick Evans Jr.
33 Ratings

Employee Reviews

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  1.  

    Associate Relationship Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Relationship Manager in San Antonio, TX
    Former Employee - Associate Relationship Manager in San Antonio, TX

    I worked at Cullen/Frost Bankers full-time (more than a year)

    Pros

    Stable company, reputable name, great training for commercial lending, tenured employees, lots of support, central location, lots of career opportunities

    Cons

    leadership is pretty old fashioned, parking is 2 blocks away from the building on an open lot - it could be sketchy walking to your car at night and if the weather is bad, forget about it!

    Advice to ManagementAdvice

    Keep doing what you are doing - it's a great company! Consider more women in leadership roles.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great people, poor pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Banker in Houston, TX
    Current Employee - Universal Banker in Houston, TX

    I have been working at Cullen/Frost Bankers full-time (less than a year)

    Pros

    Employees are great to work with and the customers have become quite dedicated to the Frost Bank philosophy of banking.

    Cons

    Very conservative bank that although provides stability, gives the environment the vibe of we're better than our competitors because we're from Texas. Interest rates in both directions aren't competitive and lending side is I believe held back from many opportunities due to this. Please keep the technology up to date.

    Advice to ManagementAdvice

    If Frost Bank continues its conservative practices it will grow to a point in which it is simply gobbled up by a much larger bank simply for its depository moat. Become competitive or you'll wither away in an increasingly more competitive environment.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great company for other departments maybe, but not for the "face of the bank" employees like tellers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Houston, TX
    Current Employee - Teller in Houston, TX

    I have been working at Cullen/Frost Bankers

    Pros

    Easy job. Most branches are not busy throughout the day so it can get very boring.

    Cons

    Pay and favoritism. Customer service is very important but they put employees in danger with certain practices.

    Advice to ManagementAdvice

    Stop becoming best buddies with certain employees. Everybody should receive the same treatment and no special favors.

    Recommends
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  5.  

    Great place, with some serious flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in San Antonio, TX
    Current Employee - Vice President in San Antonio, TX

    I have been working at Cullen/Frost Bankers full-time (more than 8 years)

    Pros

    Great company, very stable, most people are very nice.

    Cons

    Some departments have extremely weak management. People stay a long time, and then develop a feeling of entitlement to promotions, regardless of skill. I have seen talented new hires get fired quickly because of office politics that the manager did not nip in the bud.

    Advice to ManagementAdvice

    Assign mentors to new employees, the way Microsoft annd other big companies do. Make it someone from another department. New employees need to have someone other than "rivals" in their own department or HR to talk to.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Cullen/Frost Bankers full-time (more than 10 years)

    Pros

    From our chairman to department managers all are great and family oriented

    Cons

    None at this time other than company picnics or performance bonuses would be great

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Paid my bills and drove me mad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller
    Former Employee - Bank Teller

    I worked at Cullen/Frost Bankers (more than 5 years)

    Pros

    Insurance - but it's not cheap.
    No cost for up to 3 bank accounts.
    Seemingly impossible to get fired.
    Depending on the branch, they may order things like office snacks and juice or something for you.

    Cons

    Inconsistent rules - "grey area" varies per customer and situation - makes a very difficult transition period between branches.
    Seemingly impossible to get fired means there is a lot of dead weight - and you'll get to be the one to take up everybody's slack if you care about doing a good job yourself. You will not be appreciated.
    You will work Saturdays. You will not get paid a higher percentage for it, either (unlike many other banks/credit unions.)
    On that note, pay is low for the position vs. other banks.
    Some locations very old and OSHA questionable.

    Advice to ManagementAdvice

    For the love of god, stop sweeping problems under the rug.
    If you speak to an employee about a behavioral problem, FOLLOW UP and take another action if they do not comply.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Austin, TX
    Former Employee - Teller in Austin, TX

    I worked at Cullen/Frost Bankers part-time (more than a year)

    Pros

    The experience and training that you receive from Frost is great! They are a wonderful company to work with and are constantly expanding to new locations

    Cons

    Unless things have changed, promotions seem to be based more on time with the company as opposed to merit which is a little disheartening.

    Advice to ManagementAdvice

    Continue building and having the growth potential for the employees

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    You could work here forever, if you are content doing the same job forever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager II
    Current Employee - Relationship Manager II

    I have been working at Cullen/Frost Bankers full-time (more than 3 years)

    Pros

    Everyone stays forever, low turnover. Strong, stable bank. Conservative atmosphere. The bank has a great reputation in the Texas market, and it helps to bring in new clients.

    Cons

    No mentorship programs. Not many opportunities for growth. Management is not approachable, so you can feel stuck in your corner. Your annual bonus compensation is tied 100% to growth in your portfolio. You can bring in a lot of great loans, but if the credit line is at a low balance OR you have a large loan pay off, you will not get compensated for the new production.

    Advice to ManagementAdvice

    Need to be more approachable, and involved with lower level employees for mentoring, and career development.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great culture, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in San Antonio, TX
    Current Employee - Intern in San Antonio, TX

    I have been working at Cullen/Frost Bankers as an intern (less than a year)

    Pros

    Culture is everything here.

    Cons

    Felt like they were more concerned about selling the culture to the interns rather than making sure we left with good experience. Lots of interns struggled to stay busy all summer. Pay is not competitive, very low actually. Made more money waiting tables in high school. The internship program is more of a feeder into the ARM (Associate Relationship Manager) Program after graduation, rather than an opportunity to learn a lot and come out with experience relevant to your major.

    Advice to ManagementAdvice

    Pay should be industry standard, especially for a company that brags about its financial success.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good experience, but could use some updates.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Cullen/Frost Bankers full-time

    Pros

    Great work environment and benefits package. Stable company and very little turnover.

    Cons

    Way behind in technology and in compensation. Training needs some work. Very tight with expenses.

    Recommends
    Neutral Outlook
    Approves of CEO

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