Cullen/Frost Bankers Reviews

Pros

I have been a teller for 2 years and have felt like a valued employee the entire time. No one has ever "talked down to me", its more of a team enviroment than anything.

Cons

I am a recent college graduate and would love to continue my career here but the opportunities are hard to come by.

Pros

Senior financial management is very capable and keeps the company on as sure a footing as a banking organization can have these days. There are many who have found it a worthy place to work for 40+ years. The primary business is banking, so those bank holidays are a nice plus. Job security is probably higher than most, even for the mediocre. The brand is well-respected.

Cons

Relatively high job security means that the place is crowded - often with no room for advancement. It is also more highly networked, because of the long tenure employees have. This means that merit plays a significantly diminished role in hiring and promotions. Development of employees is not a priority, likely due to long tenure and a crowded workforce. The most talented and ambitious tend to move on.

Advice to Senior Management

It seems that those who find growth opportunities elsewhere are seen as traitors by HR, staff development, and other management. The company would benefit by realizing that many don't really want to leave. Rather, they are forced to either let their careers atrophy or leave.

Pros

The turnover is low, the locations are conviently located with free parking. The job is fairly easy if you are good with memorizing forms and procedures. The employees are somewhat friendly and your job is mostly routine.

Cons

They expect you to be willing to fill in at other locations at short notice, if you don't you will not last long. The benefits suck and you have to wait 1year before you are eligible for health insurance. Getting time off is a pain and alot of the upper management is messy. Also the job does not pay enough for the amount of work expected. Training is the worst of any company I've ever worked for. It is mostly hands on therefore you are only as good as your trainer who is usually the current senior banker and mostly busy. Much of it was learn on your own...I was there 3 months before training started and had to complete training modules in between customers. There was a total of 80hrs to complete and if it was not done you are terminated.

Advice to Senior Management

Do not be cheap with training! Training modules is not an effective method of training. There should be training in a actual learning or class environment before performing duties. It is not effective to provide inadequate training, then give low performance scores for representatives that are not properly trained.

Pros

Great place to work. Many good people. Upper-management can be good. Sense that you have done well in your job. Good advancement opportunities.

Cons

Can be tough to advance. Be nice to the right people. Severely detached from reality management is.

Advice to Senior Management

Quit being so nit-picky. Lots of micro-management for the lower-level employees. Management needs to treat lower level employees better to boost their morale.

Pros

Relatively easy hiring process
Strong company with a great history
Frost has a great philosophy that is fair and followed by senior management

Cons

Company has a steady as she goes policy and is slow to invest in new concepts and ideas. If you are young, you may feel out of place.

Advice to Senior Management

Management is great and fair. I just wish that salaries were on par with those of the market and yearly bonuses may not be a bad idea.

Pros

Great history, proud employees to work where they work, ways to move are the company, good values

Cons

pay is on the lower end, typical banking

Pros

Frost bank is an ok company to work for in San Antonio. Co-workers are decent and so is management

Cons

Pay is a Con when working for Frost Bank. If they can increase the pay then they would be able to keep talented people.

Advice to Senior Management

Increase the pay in an effort to keep talented employees. The pay is the only thing that deters some people

Pros

Understanding, Informative and a great Blue Book Philosphy that they live by.

Cons

Communication is not an importance. It causes a rif for clients and others here.

Advice to Senior Management

More involvement of all branches statewide would help, also having complete manuals to our software and programs we use.

Pros

Treat employees very well, Decent benefits, Management is genrally vary fair in decision making, Yearly review and annual raise (usually, if job performance is up)

Cons

Can take a long time to move from Personal Banker into another position such as management or comemrcial lending, Personal Bankers not paid up to industry standard, Personal Bankers can experience a lack of respect from those in other departments

Advice to Senior Management

Personal Bankers have a lot of responsibility and represent the face of the bank so it would be nice if Personal Bankers were at least paid the industry standard

Pros

They are true to their values of excellent customer service and staying local. They understand customer wants and needs. Also good to employees, they are sponsors of great events and orgnanizations.

Cons

It's a bank and like all banks the pay is low. Benefits package is mediocre. Downtown SA parking situation is not cool.

Advice to Senior Management

With Dick Evans being the first non Frost family member to become CEO, he has done a really great job for the bank. They are one of very few who have had growth in this economy. They are good for the common bank member as well as investing.