Cumberland Farms Reviews

Pros

If you want a laid back job without the stress of having to meet quotas or sell people something they don't want, then this is for you.

Cons

They don't pay you that well, but it's better than minimum wage. I was getting about 8 an hour

Advice to Senior Management

I loved my managers, they were really good at what they did!

Pros

the customers are great for the most part. and most of the people you work with are fun. its agood place for a laugh now and then

Cons

the management is two faced. they tell you one thing to your face and then talk behind your back.. to many managers that pertend to know what they are doing and when they mess up its your fault.. there are people in charge of stores for almost a year but they still dont have a clue and if you try to help them they wright you up.

Advice to Senior Management

really look in to who you make managers and make sure they know how to run a store before you give them a store. And not all stores have the same kind of customers.

Pros

If you did your job "properly", you see/hear your supervisor 1x per week. When properly staffed, you work 50 hrs per week, benefits were very nice (including tuition reimbursement). Salary, for me, was at top of scale. Training. Structure. Execution

Cons

Inconsistency of upper management communication and expectations. "Job enrichment" was a serious downside. Unreasonable hourly, daily, weekly, monthly, yearly expectations based from micromanagement. Not allowing MANAGERS to do the managing. Advancement involves getting performance based results by iron fist methods, not shy of back stabbing and disrespect of direct reports. Insane hours and burn out are major factors for turnover ratio.

Advice to Senior Management

Case study: Whole Foods

Pros

Blue cross blue sheld insurance,it is the best. That is if you are lucky enough to get full time.

Cons

8 hours on your feet,Managers who have no education,no education,no education.and employees t know this, Every body wants to be boss.

Advice to Senior Management

Respect in the work place. All managers need to do this. Most don`t. I am not a dog. I treat my dog better !.

Pros

fun employees, and customers were regulars which was a nice way to meet people and look forward to seeing regulars

Cons

management was pathetic. the managers were both high school graduates and that was all. i have a bachelors degree and was smarter than them

Advice to Senior Management

hire managers based on education and not on the fact that they worked at a cash register for longer than others

Pros

Starting pay is higher than most stores in the area.
Same shift every week.

Cons

Cant call in even with a doctors note, you must find your own coverage.
Never have a weekend night off.

Advice to Senior Management

management should hire extra person for call ins and rotate the night and weekend shifts.

Pros

Mostly, this is a simple job consisting mostly of selling things, stocking, making coffee, and serving customers. As a customer service leader you are second in command of the store and in charge when the manager isn't present.

Cons

Area Sales Managers will come to the store and talk exclusively with the Store Managers with just barely a "hello" and "goodbye" to other employees. Some expectations and policies are conflicting. There is little or no training for managers, and no experience needed to become one. Expectations for new hires is low, and as a result some less desirable people become employed.

Advice to Senior Management

Please, try to be proactive. Employees are human beings, and need to be heard and listened too. Also, you are trying to get people to work for 8 dollars an hour, don't kill them with work. Fair is Fair what goes for one employee has to go for all the others.