Currys Reviews

Updated August 30, 2014
Updated August 30, 2014
22 Reviews
2.4
22 Reviews
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Sebastian James
8 Ratings

Employee Reviews

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  1.  

    It wasinteresting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)

    I worked at Currys full-time for more than a year

    Pros

    They do tend to have the managment a bit to regimental

    Cons

    Getting paid correctly was a headache

    Advice to ManagementAdvice

    No comment

    Doesn't Recommend
    Neutral Outlook
  2.  

    Management, Progression and general work life is sub-par.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Warrington, North West England, England (UK)
    Former Employee - Sales Assistant in Warrington, North West England, England (UK)

    I worked at Currys part-time for more than a year

    Pros

    In the store which I worked at the only good aspect was the colleagues I worked with.

    Cons

    -The whole work life is terrible, the staff room in my particular store was disgusting.
    - They make you lie to customers to get extras on products
    - The whole points system is flawed
    - The people who make the most money for the company tend to be hidden due to points system

    Advice to ManagementAdvice

    I seen good colleagues leave due to progression issues, the CEO needs to consider graduate and apprenticeship schemes to stay competitive. Well trained staff will leave due to terrible progression routes.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Decent but could do with improvements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)

    I worked at Currys part-time for less than a year

    Pros

    Colleagues were great. Glad to help customers with their purchases. A great student job with plenty of flexibility in terms of hours. Pay is ok for a retail job. Store discount and other benefits are a plus.

    Cons

    Staff are encouraged to be dishonest which I hated. I did not appreciate being told to omit things or lie to a customer to get more extras on a sale. Also, it seemed virtually impossible to consider moving up to team leader or manager as specialist training that was promised to me would have probably taken another 50 years to get sorted.

    Advice to ManagementAdvice

    Managers put way too much pressure with the repetitive pushing of sales targets. The staff already know that they should upsell each sale to get whatever extras they can on the items so there's no point hammering it into their skulls. Give them a chance, not every sale can be a massive one.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Worse pay for more targets!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Colleague  in  Belfast, Northern Ireland (UK)
    Former Employee - Sales Colleague in Belfast, Northern Ireland (UK)

    I worked at Currys full-time for more than 5 years

    Pros

    The people I worked with made going to work bearable

    Cons

    The company continues to treat staff badly by increasing targets and expecting more from their employees without reflecting this in the wage that is paid. every year they change their bonus structure and in doing so make it more difficult for employees to achieve. Morale is very low in stores and every sale you make is criticized if you haven't sold all the add ons as well as the product. There are no opportunities for progression either which means experience is rewarded with people being given additional, but unofficial, responsibilities without any further remuneration.

    Advice to ManagementAdvice

    Treat your staff well....the work is very emotionally stressful and you do everything you can not to pay staff more. There should be better routes to progression too, although this may be a bigger issue in some regions than others, in the region I worked in you lost A LOT of very good staff because of poor pay and poor progression routes.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    I have seen so many great sales people leave this company because of poor manangement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague  in  Chester, England (UK)
    Current Employee - Sales Colleague in Chester, England (UK)

    I have been working at Currys full-time for more than 3 years

    Pros

    Training is great and you meet a lot of great people, who unfortunately do not stay there long..

    Cons

    Those who do stay there long are generally who have learned to cheat their figures or stab others in the back to be "consistently good". I have seen so many great people treated horribly by the managers it is ridiculous. Chief exec has no idea that even the day he released his letter to everyone to ease off hard sales not much has changed in actual stores. People in this company are on much lower pay than many similar type sales colleagues plus not even on commission while expected to drive hard sales despite customers experience (ex. car-phone warehouse, who is now part of the same company : their colleagues are starting off higher and actually get commission). Awful atmosphere in shops because of that.

    Advice to ManagementAdvice

    Some respect to colleagues and equal opportunities is what this company is lacking

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    5 years employed, Started out fine, but eventually went rapidly downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Currys part-time for more than 5 years

    Pros

    You make good friends quickly.

    Dealing with customers face to face can increase confidence.

    Cons

    Currys is obsessed with insurance (Whatever Happens) and extras, fair enough this is what makes the most profit, but so does making a high amount of overall sales.

    You are constantly harassed to sell the Whatever Happens insurance, which is maybe necessary for some products (PCs & Laptops), but not really for others, (TV's, which hardly ever come back faulty).

    In addition to this, you are constantly harassed to sell overpriced extras, for example, "high end" HDMI cables for TV's, which are mostly completely unnecessary for the customer, so you are forced to outright lie about their effectiveness.

    The biggest problem by far is that the company now works on a nonsensical points system, where you have to hit a certain amount every month to avoid being given a warning (called "Capability Process"), which is basically a three strikes, you're out system, this leads to staff avoiding customers as they don't want to risk their points total being hurt, which will obviously damage sales for the store, example, someone could sell £10,000 worth of product in a month, but be below points total and get warned, but someone who sold £2,000, but they had above borderline points, will not get warned.

    Pay is terrible in proportion for work done, staff are constantly being pushed for the above reasons, but the pay rarely goes up far beyond minimum wage, and you are constantly told about bonuses for high sales, but they rarely ever materialize, a few years ago, another staff member and myself sold 50 insurance deals between us in a month, the two highest in the store, but between us we got something like £40 bonus that month, and this was before the points system was even introduced.

    Advancement opportunities are on occasion given to undeserving members of staff, or promotions are given that make no sense, once in my store, a cashier with no prior sales experience was given a promotion to Sales Team Leader, despite there being many other viable candidates.

    Also, in terms of training, staff are often forced to travel large distances to another store for said training, instead of bringing the trainer themselves to each store, as the company they has to pay travel costs for the staff travelling, so the company likely ends up paying more.

    Advice to ManagementAdvice

    Stop putting so much pressure on staff to sell extras.

    Reward high overall money taken, not just extras.

    Stop forcing staff to lie in order to get said extras.

    Promote staff who are deserving and in a department that makes sense.

    Don't outright lie about potential bonuses.

    Increase the pay grade for Sales staff, as they are the ones doing the work.

    Become aware of your own companies reputation, and adjust attitude towards customers, don't insult their intelligence.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    very untrustworthy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Manchester, England (UK)
    Current Employee - Sales in Manchester, England (UK)

    I have been working at Currys full-time for more than 8 years

    Pros

    meet some great people. nothing else really. The old style managers were the best.

    Cons

    also some people will stab you in the back to get where they want. :-( I worked for this company for 10 years as the managers who will understand this they succeeded "worked me out of the business" . They changed my location of work without my consent, knowing i could not afford £250 extra per month travel cost ,without any redundancy was a case of move or ship out!

    Advice to ManagementAdvice

    start selling customers what they really want and stop coaching people to do dodgy deals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Currys life!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Team Leader  in  Bedford, England (UK)
    Former Employee - Sales Team Leader in Bedford, England (UK)

    I worked at Currys full-time for more than 5 years

    Pros

    The company was always very flexible, with days off and holiday etc. Learnt an awful lot which I've now been able to use elsewhere. You'll have great fun, and the training is superb with ongoing coaching as you progress.

    Cons

    Unless you're store management (GM or above) the pay is awful, it'll be hard work and customers will threaten you and swear at you and they'll still expect you to smile it off. But you'll learn a load and have great fun doing it!

    Advice to ManagementAdvice

    You really need to pay store colleagues better, as a personal example you spent a lot of time and money training me (and others) yet the pay didn't reflect what I did. As a 3rd in charge of a very large store I was on £16,000 before tax, which isn't sufficient for someone to have a career.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    "They are so focused on care plans & services and high over priced high margin add-ons with pushy mangers to succeed".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  High Wycombe, England (UK)
    Former Employee - Customer Service Representative in High Wycombe, England (UK)

    I worked at Currys for more than 8 years

    Pros

    You will meet some good colleges maybe even make friends to help through the battle of each day of meeting your massive amounts of sales targets you will also learn of technical aspects of computers and software sales marketing strategies finance & leasing options within there rigid NLP Training program.

    Cons

    The company reputation is very bad, low pay for what expectations are wanted from colleagues on a monthly basis, no commission.
    Ridged vague sales & training modules which are supposed to give you a chance of improvement in your development & increase wages which could take years to move up the ladder on completion.To much focus on over priced what ever happens care plan( 80% profit) & services with add-ons included which people do not want or need, Unfortunately its NUMBERS & THE HARD SELL so watch out customers.

    Advice to ManagementAdvice

    Mangers Need to advice senior management that the staff are getting suffocated with to many targets & numbers wages are less than people just stacking shelves in a supermarket because of this store staff morale is extremely low currys pcworld would be a better place to shop and work.

    Disapproves of CEO
  11. 1 person found this helpful  

    People good, management not so & difficult to move upwards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant/Technician/All Rounder  in  London, England (UK)
    Current Employee - Sales Assistant/Technician/All Rounder in London, England (UK)

    I have been working at Currys part-time for more than a year

    Pros

    The people you work with are really good, I managed to work in 4 different branches whilst working at one due to refurbishments in other stores and the people i met i will never forget (some managers too for good and bad reasons)

    Cons

    No scope for progression, worked in a "big store" and you had 4 of the same managers for different depts. so trying to move into such a position was a nono, trying to move departments, lets just say took me 6months to move from one to another.

    oh and you must be flexible, I used to get a call a day before or same day to come in...which was ridiculous.

    Advice to ManagementAdvice

    Even though business is all about customers, respect and look after staff as well, happy staff = happy customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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