Custom Disability Solution

www.customdisability.com
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Custom Disability Solution Reviews

Updated February 27, 2015
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2.6
8 Reviews
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Recommend to a friend
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Gerald T. Bannach
3 Ratings

Employee Reviews

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  1. Helpful (3)

    Very supportive Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims in South Portland, ME
    Former Employee - Claims in South Portland, ME

    I worked at Custom Disability Solution full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible, care about employees, roll sleeves up to assist staff

    Cons

    No work at home options

  2. Accelerate Your Career With Caring, Committed Professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Custom Disability Solution full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Opportunity to grow and develop to your full potential
    Management genuinely cares; they are accessible, regularly roll up their sleeves and willing to try new solutions
    All customers, internal and external, are valued - staff strives for exceptional customer service experiences
    Small size allows for greater flexibility; yet still capable of managing large implementations
    A true dedication to changing the perception of the "big, bad insurance company"
    Lots of vacation, sick and personal holiday time

    Cons

    Technology is older, requiring some workarounds
    Since the company is small, it is readily apparent who is not working to their capacity

    Advice to Management

    Continue to take calculated risks, improve training and maintain the village atmosphere

  3. Helpful (1)

    Poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in South Portland, ME
    Former Employee - Analyst in South Portland, ME

    I worked at Custom Disability Solution full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    close to the mall. Fair salary

    Cons

    Senior Leadership is clueless about what people do there that waste time. They talk the talk but do not have the ability to see their vision through. Deadlines are not met with no accountability

    Advice to Management

    They need to be open to new ideas

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  5. Helpful (1)

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Custom Disability Solution full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Vacation, co-workers, location, free coffee mug

    Cons

    Completely unethical business practices, understaffed and underpaid, the CEO is a schlep

    Advice to Management

    Try walking the talk

  6. Helpful (1)

    Don't bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims in South Portland, ME
    Former Employee - Claims in South Portland, ME

    I worked at Custom Disability Solution full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Vacation and sick time are generous- you will need to take advantage of this

    Cons

    understaffed and underresourced- adjusters were never able to come close to keeping up with caseloads leading to dissastisfied/irate customers and a demoralized work environment

    Advice to Management

    middle management is encouraging but they have no tools or power to change this toxic environment- Senior management appears to be more interested in short term loans than paying claims or walking their talk- bottom line a step above a fly by night outfit- stay away

  7. Helpful (2)

    Run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims in South Portland, ME
    Former Employee - Claims in South Portland, ME

    I worked at Custom Disability Solution full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Down to earth people, fairly laid back office

    Cons

    Compensation was about $5K lower per year compared to other claim organizations.

    I got a really weird vibe from this place in my interview but took the job anyhow just to try it out. Definitely a strange office environment right up to the day I left.

    Terrible workload in STD. Some people were super overworked, while others slacked off. For example: some people would be coming into the office at 9 and leaving by 2 every day while others were always working long, late hours due to working with NIGHTMARE sales offices. It all came down to what piece of the business you were assigned to.

    I guess if you're one of the lucky people to be assigned an easy sales office, you might be OK. In the end I decided this job wasn't worth the stress for the money.

    Advice to Management

    Pay closer attention to claim workloads!

  8. Helpful (1)

    not very good

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner in Portland, ME
    Current Employee - Claims Examiner in Portland, ME

    I have been working at Custom Disability Solution

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good salary, good vacation time, including sick days and personal holidays

    Cons

    Expensive benefits, not great management

    Advice to Management

    Managers should care more about claims examiners case load

  9. Helpful (2)

    Company with its heart in the right place needs more maturity in management.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims in South Portland, ME
    Former Employee - Claims in South Portland, ME

    I worked at Custom Disability Solution

    Recommends
    Recommends

    Pros

    This is a growing company that is on the right track after bouncing back from financial trouble and a change in upper management.

    Cons

    Small company where personalities count more than skills and knowledge when it comes to promotions.

    Advice to Management

    Do not just rely on middle management to feed you information, because all they give you is what they think you want to hear.

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