CustomInk

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CustomInk Reviews in Reno, NV

Updated Jul 1, 2014
All Employees Current Employees Only

4.7 3 reviews

100% Approve of the CEO

CustomInk Chairman, President, CEO, and Co-Founder Marc Katz

Marc Katz

(3 ratings)

100% of employees recommend this company to a friend
3 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Awesome company and people

    Sales/Service Representative (Current Employee) Reno, NV

    ProsBest place I've ever worked

    ConsCant think of any cons

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    5 people found this helpful  

    Fun Company, Could Use Tweaking

    Sales/Service Representative (Former Employee) Reno, NV

    Pros-Fun, light hearted work environment with opportunities (though no pressure) for socialization
    -Ability to move between departments with relative ease. Shadowing sessions are easy to coordinate
    -Smaller sized company means that it's easy to get to know most coworkers and to make work friends
    -Everybody is very open and approachable. Even the CEO
    -Managers prefer to coach somebody to success than to fire them
    -Company takes pride in it's work and it's employees
    -Thorough interview process weeds out a lot of bad apples
    -Competitive benefits package
    -Within Sales and Service, fairly easy to find shift coverage
    -Catered lunches 2x weekly
    -Tons of free SWAG. T-shirts, tote bags, etc.
    -Sales and service reps are empowered to come up with best solution for customers
    -Company does it's best not to feel or act like a typical call center

    ConsFor sales and service...

    -Your day is very rigidly scheduled and every break is timed
    -Quotas are difficult to meet. It's difficult to provide excellent customer service AND hit a certain number of calls per day, especially when you're encouraged to design shirts while you're on the phone with the customer.
    -The sales and service teams are expected to do a little bit of everything, which is okay but it's better to have a department devoted exclusively to chat OR calls OR emails. My current company does this, and it's great
    -Training is two weeks long and gives future SS Reps limited phone exposure. More phone exposure would have been nice
    -Since HQ is in Virginia, there are more limited opportunities for advancement in Reno if you want to go to a dept like marketing, finance, HR, etc.
    -SS Reps all have to work overtime during busier seasons
    -Sometimes the company's "customers first" attitude breeds abusive or demanding customers. SS reps are often pressured to bend over backwards in the name of customer service, even in these situations
    -Young managers often started as SS rep and lack management experience
    -Low compensation (could be average for call center) isn't really enough to support yourself

    Advice to Senior ManagementDivide up the sales and service departments to focus on specific tasks for better efficiency and consistency. It's also ok to hire outside managers with actual experience.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Always striving to be better

    Anonymous Employee (Current Employee) Reno, NV

    Pros-Fantastic benefits - even expensive prescriptions and procedures are covered
    -generous personal leave - how many people do you know who are getting 3-5 weeks paid leave per year?
    -Friendly people - hiring is strict and thorough. Generally only good people working here
    -If something is wrong, they fix it. Leaders ask how to go from good to great, and they love suggestions for improvements.

    Cons-somewhat anti-intellectual culture at higher levels
    -tend to rely on "customInk-style" solutions to typical management problems. Another reviewer mentioned "it's called an industry standard for a reason" and I would agree with that; sometimes the right solution is something you need to do a little outside research to find.
    -if you hate change, working hard, or being challenged you'll have a rough time

    Advice to Senior ManagementOur company has a unique and special vibe. Don't let that get in the way of learning from what other companies are doing right.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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