CustomInk Reviews

Updated August 29, 2015
74 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.3
Rating Trends
Recommend to a friend
Approve of CEO
CustomInk Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
59 Ratings

Pros
  • Great benefits, lots of room to grow (in 5 reviews)

  • Fun, light hearted work environment with opportunities (though no pressure) for socialization (in 5 reviews)

Cons
  • It would be nice if pay was a bit higher considering the cost of living in the DC area (in 4 reviews)

  • The company is growing so rapidly that it's been experiencing growing pains for a while (in 5 reviews)

More Pros and Cons

74 Employee Reviews

Sort: Popular Rating Date
  1. Production

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Associate in Reno, NV
    Current Employee - Production Associate in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than a year)

    Pros

    Great company to work for. They are great to their employees giving great benefits and gifts even learning programs.

    Cons

    People here are nice. But they are very cliquish. Everyone here knows each other from high school. Its different.


  2. Helpful (4)

    Associate Manager - Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CustomInk full-time (More than 3 years)

    Pros

    You get to work with fun, mostly young people. There are some fun events and free snacks available. Positive atmosphere for the most part.

    Cons

    Pay is pretty terrible. I left a management position for an entry level position with another company and made more money immediately. Hours are terrible, with late nights and weekends being pretty required, and overtime is mandatory most of the year. Juvenile benefits - instead of flexibility or career development they offer cupcakes and puppy days. You essentially take a pay cut if you help by taking on more responsibility, but with the lure of a potential promotion.

    Advice to Management

    Pay people properly and don't make empty promises to hard working employees about promotions.


  3. Helpful (1)

    Awesome company, low pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk (More than a year)

    Pros

    Customink LOVES their employees and showers them with little gifts, great benefits, and lots of opportunities for over time.

    Cons

    The compensation isn't great and varies per location


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    Can't afford to work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Artist in Fairfax, VA
    Current Employee - Production Artist in Fairfax, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than 3 years)

    Pros

    - cool building - fun coworkers - snacks and free perks - casual atmosphere/dress - nice benefits

    Cons

    - low pay - required overtime - factory-line work - hard to get a raise or promotion - soul-sucking

    Advice to Management

    First and foremost, pay your workers more. For a company that boasts "best place to work", we should be making enough to afford to rent a studio apartment in DC. While benefits are great, compensation is WAY too low for any normal young adult looking to pay off student loans, a car payment, and rent in the DC area. Living paycheck to paycheck is hard to stand when you walk in the door of a company that just upgraded it's modern furniture in a single meeting room, or added more color to the walls, or hosted a giant and expensive 3-hour holiday party. Where is the money going? And why is it not going into your hardest worker's pockets? Also, mandatory overtime: not ok. Everyone is burnt out and tired from working hard without much reward. A simple "thank you so much for your hard work" really doesn't help morale anymore. After three + years, I'm tired of reaching for numbers that are impossibly high, while trying to maintain a smile on my face.


  6. Production Artist

    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CustomInk (Less than a year)

    Pros

    Lost of upward movement opportunities when I worked there, since I have left I hear there are fewer now. Pay is pretty good, lots of PL and good benefits.

    Cons

    The work is pretty tedious. Management is pretty young and unexperienced. Lots of high school like gossip among employees.


  7. Helpful (2)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great Workplace and office environment

    Cons

    Work life balance is horrible. You need to work so many extra weekends and so many weekends each quarter.


  8. Helpful (4)

    5 stars compared to other companies! 4 stars since room to improve

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Representative in Fairfax, VA
    Current Employee - Sales and Service Representative in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than a year)

    Pros

    - The people! Great peers and most leaders are pretty outstanding - Benefits - Empathy that allows for flexibility when needed - Awesome workspace/workplace - Top leadership cares, and are bringing in new upper management that care - Opportunity to grow, though it is competitive! - A company that is trying to be the best it can be and not lose to other similar companies

    Cons

    - Pay is average (those that say it's awful obviously don't know any better as this is their first real job out of college) - A few bitter, entitled, bad seeds that expect promotions, tons of money for a mostly entry level job, and constant praise (my parents warned me about these peers) - Due to communication across departments and locations, sometimes people can be aggressive/defensive (not the norm, but it comes up) - Technology needs improvement!

    Advice to Management

    - Cost of living increases are needed - Communicate more -- a lot of the reps and young managers don't really know what's going on "up top" and the mystery can be unnerving


  9. Helpful (3)

    Dissatisfied

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Service Representative in Fairfax, VA
    Former Employee - Sales/Service Representative in Fairfax, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CustomInk full-time (More than a year)

    Pros

    Relaxed dress code Performance-based earnings Catered lunch once per week Young coworkers Helpful, invested managers Big holiday party yearly Modern office space Solid medical benefits

    Cons

    Poor pay for area's cost of living VERY few opportunities for advancement or to move to other departments Little professional development - there's no time Lots of overtime during the week and on weekends Poor and last-minute communication about changes to schedules and expectations Inability to control your own schedule and workload Inability to enjoy office space and amenities due to workload Workplace and employee surveys are NOT anonymous Little transparency regarding pay Very strict schedule - thirty minutes for lunch only

    Advice to Management

    Take care of your employees. Invest in them.


  10. Helpful (1)

    Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at CustomInk full-time (More than 8 years)

    Pros

    Our co-founder and president care about team members. I trust in their leadership of the company. I am treated with respect and feel appreciated.

    Cons

    Sometimes I think people are afraid to speak up about how they feel about things out of fear. They say everything is great when that's not the case.


  11. Helpful (8)

    Wants to be Google but falls short in all ways.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairfax, VA
    Current Employee - Anonymous Employee in Fairfax, VA
    Doesn't Recommend
    No opinion of CEO

    I have been working at CustomInk full-time

    Pros

    Good Benefits Great Location Increase Technical Skills The rare gem employees who are amazing By the time you realize all the cons, you'll be super motivated to get out of here

    Cons

    1. Lack of Diversity - While Customink wears a pretense and wants to be seen as a tolerant workplace, the employees don't seem to provide the same atmosphere. As one reviewer had explained, an incident occurred where a shirt was printed that was insulting to Native Americans. Insinuating terrible things about them. This reviewer dealt with "professionals" in the marketing department who pretty much just made fun of Native Americans for being insulted. Not only is this not surprising, I've come to think of this as the norm of people here. Be the fake friendly and accepting that the company expects when the important people are watching-but get treated terribly and talked about otherwise. While It's great to make grandiose claims about bringing people together, most of this workplace is dominantly filled with white sorority/fraternity minded people (as many others have stated). I know plenty of other sales professionals, marketing specialists, or even artists who are of diverse backgrounds especially in this area (Fairfax, VA) and have even submitted referrals for them, so I'm not sure why this is. Unless they just want to keep their nauseating clique-ish environment going. Then it makes perfect sense. Though that's the norm, luckily there are a few people here who aren't like this and are sincerely nice to everyone. 2. Terrible Female Management - At first I was elated that there were so many women placed in management positions here. It would still be great if any of them actually encouraged their fellow women rather than act like the president of an exclusive sorority who only wants to see those who look and act like them succeed. I've worked lower level jobs at different companies with fantastic female management who encouraged and supported me. Unfortunately here at Customink, If a female doesn't like who you are and you yourself are a woman-good luck. If you're a guy however-they'll love you. Regardless of who you are or what you do, apparently. Fortunately albeit regrettable to admit all of the male managers I've had at Customink have been supportive and helped me tremendously. Regardless of how much we were alike or got along. It's unfortunate such a distinct difference exists between genders. Female empowerment is needed. Too bad Customink doesn't provide this. 3. They don't want real advice or real help Having non-anonymous surveys is a joke. Management is awful in helping you sort out any problems. I complained twice about problems I dealt with when I first started working here naively thinking the managers would care-I even worded it as diplomatically as possible but in the end they try to displace any blame and give you the third degree for having any issues at all. This is not a supportive and healthy work environment. This is a way to weed out anyone who has any problem what-so-ever so that Customink can get great reviews and sucker in more people to apply for a job. 4. The pay is horrendous. For the amount of stress and the actual work we're expected to do, we barely make ends meet at CustomInk. 5. We need older, experienced examples. They hire younger so they can pay less. The older you are the more you realize how CustomInk wants to treat you as a child. Distract you with free food and a large party while they take it out from your deserving paycheck. 6. If you fit their mold, you'll love it here. When starting in your new position at Customink you'll think this place is great, or if you fit one of their cliques, you'll think this place is great. That is where these 5 star reviews are coming from.

    Advice to Management

    1. Hire people who know (regardless of race or age) what it's like to be and/or think different because you'll get forward thinkers, not those who are mentally still in high school. 2. Pay more. You're making more money now. You can cut back on some things in order to give a more deserved paycheck. No one cares how much you think you're like Google until you start paying Google-like salaries. Then maybe we'll appreciate the fact you've gone the extra mile. Because low salaries with free food isn't the extra mile. It's diversion. 3. Take the reigns of the hiring process. The hiring managers in charge now do not know what they're doing and like many others have said promote friends and the loudest voices. Not the talented and deserving.



Showing 74 of 76 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.