Customer Care Reviews

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  1. Software Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Austin, TX
    Former Employee - Software Developer in Austin, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Customer Care full-time (Less than a year)

    Pros

    For Entry level candidate also you might have to work in various technologies. Which is a plus for your career growth. Lots of things to learn.

    Cons

    Only one client which in the long run wouldn't be preferable. They will ask you to work on things that were not told when you were hired. Lots of expectation. Have to work a lot of extra hours to meet the deadline. No extra pay for for the extra hours you work.

    Advice to Management

    Look for your employee and make extra effort for the extra hours they put for the company.


  2. Helpful (1)

    Good company for starting out, but move out soon; CEO and top management are not good leaders

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Austin, TX
    Former Employee - Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Customer Care full-time (More than 3 years)

    Pros

    - Technical employees get to work on cutting edge technologies and move to impactful projects pretty fast - Employees are helpful to each other and there is a good sense of camaraderie

    Cons

    - They are very fickle and will move you around to different projects every couple of months if it suits them - Really low compensation. Way below market value. - No work life balance. if there is work to be completed, then you have to put in extra hours to meet the deadline without compensation - Policies are decided on the spot and employees are subjected to different policies depending on how good of a kinship an employee has with the manager and what the top management feels like doing at that moment - No growth and hierarchy, you will end up with the same position even if you work here for more than 5 years - Benefits are not good and not up to the mark - no 401K, stock options, profit sharing etc. - Unstable company. Fires and lays off people at will when there is not enough work. A lot of this issue stems from there being a single client for the company since ages - Top management is not making an effort to get more clients. They are satisfied with the one client that they have. They are putting all their eggs in one basket. - CEO is greedy and won't increase compensation for employees irrespective of how well the company is doing - Promotion within the company is highly influenced by favoritism and company politics. Employees who are better suited for the role are ignored and thus good employees end up leaving.

    Advice to Management

    Take good care of your employees. Otherwise you can't stem the mass exodus and the high churning rate that the company faces as of now.


  3. Helpful (2)

    Good company to technically grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Customer Care full-time (More than a year)

    Pros

    - Great place to start your career as you will get chance to learn so many new technologies within a very short time - Great work life balance and culture

    Cons

    - Faulty leadership or no leadership at all - No growth and hierarchy, you will end up with the same position even if you work here for more than 5 years - Benefits are not good and not up to the market, no 401K, stock options, profit share - Unstable and totally depends on a single customer where the customer themselves are struggling

    Advice to Management

    - CEO needs to be much involved to see the actual picture. - Involved CTO to make all technical decision as well as selecting leadership and team leads. -.Hire a good sales or marketing person. - Do not depend on the directors, they haven't brought any single new projects and will not. And they will leave if they feel something bad is going to happen, instead of tackling those challenges. - Choose team lead by their technical skills, not by personal choice or by number of years experience. This is 2014, its no more true that the number of years of experience give you the exact picture of their skills or talents. Bring the right candidate and put them in the right position and motivate them. All current team leads are just saving their face and afraid to discuss and handle real problems. - Reward hard working employees.


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  5. Helpful (1)

    Learnt a lot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Austin, TX
    Current Employee - Software Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Customer Care full-time (More than a year)

    Pros

    Learnt a lot, though had to fight for it. Work hours are flexible and are dependent on you. Freedom to explore technologies and apply them. Compensation: Fair

    Cons

    Management doesn't care about placing the right people in the right position. Growing too slow. Hiring is done through referrals and no real stress on vetting the right candidates.

    Advice to Management

    Please change the name of the company if possible.


  6. Helpful (1)

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Customer Care full-time

    Pros

    A good platform for entry level job, learnt so many things and got an opportunity to broaden my knowledge. friendly environment.

    Cons

    Not really except the repetitive works. Everything else was no complain.


  7. Helpful (1)

    software engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Austin, TX
    Former Employee - Software Engineer in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Customer Care full-time (More than a year)

    Pros

    Even if you are an entry level candidate you might work in very good technologies for which another companies look for experienced people so definitely it is very good for your career growth.

    Cons

    They will ask you to work in any technology which they don't tell you while hiring. No work life balance ..if there is work to complete you have to put extra hours to meet deadline no matter how many hours and you don't get paid for overtime. Most of the employees are Asian



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