Customer Direct

  www.customerdirect.com
  www.customerdirect.com

Customer Direct Reviews

Updated October 23, 2014
Updated October 23, 2014
28 Reviews
3.6
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert Nolan Jr.
18 Ratings

Employee Reviews

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  1.  

    Job can be what you bring to it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chesterfield, MO
    Current Employee - Customer Service Representative in Chesterfield, MO

    I have been working at Customer Direct full-time (more than 3 years)

    Pros

    flexible scheduling
    promotion from within
    empowerment
    diverse job descriptions

    Cons

    pay rate could be better
    call spikes are pretty intense
    some clients seem unresponsive

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good place for entry level without education

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workforce Manager in Saint Louis, MO
    Former Employee - Workforce Manager in Saint Louis, MO

    I worked at Customer Direct full-time (more than 5 years)

    Pros

    Willing to promote from within. Very little in the way of office politics. Advancement is 100% merit based.It is a good place to work hard, advance then make a lateral move to a company that will provide better structure and compensation.

    Cons

    Management is inexperienced and flies by the seat of their pants. Company overall lacks direction, switching the focus of their business frequently. This can lead to your skill set becoming obsolete within the company.

    Advice to ManagementAdvice

    Increase compensation for saleried positions, currently they are not even approaching competitive and it increases churn. Set in place a clear focus for the next few years and communicate that to your team.

    Disapproves of CEO
  3.  

    I'm almost fed up...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Chesterfield, MO
    Current Employee - Reservations Agent in Chesterfield, MO

    I have been working at Customer Direct full-time (less than an year)

    Pros

    I love my co-workers, Its easy to get off work when needed, optional to work from home

    Cons

    Tons of work, not enough pay (easy money though)

    Advice to ManagementAdvice

    Stopping showing favoritism and give management positions to people who actually have a willingness to help others. Give more raises to those trained in multiple departments,

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Excellent, management works well with life situations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Customer Direct full-time (less than an year)

    Pros

    Health insurance after 60 days, opportunity for growth, ongoing training. Easy to get time off or switch shifts with someone.

    When I was still in training, I was in a horrible car accident and seriously injured myself. They kept my position for me, I did not have to repeat training, and they worked with me and my schedule as I was unable to drive for about 6 weeks. Not once did they complain about fixing my schedule. They also made sure I was able to go to all necessary doctor's appointments. I am so grateful I was able to continue my employment here while I healed!

    If you do your job, and do it well, they will notice. It's not a hard job, but if you work hard at it, you will be noticed. Any extra responsibilities they may give you, make sure you do them as "going beyond" is what will help you be promoted.

    Cons

    While the premium for benefits is low, the deductible is extraordinarily high.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Avoid this place unless youre good at sucking up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Chesterfield, MO
    Former Employee - Reservations Agent in Chesterfield, MO

    I worked at Customer Direct

    Pros

    Great co workers and double holiday pay, easy job, insurance

    Cons

    Favoritism runs rampant here, if the supervisors dont like you personally, good luck getting help with problems or even getting to talk to them. I saw this with multiple people who were treated less than human because they werent liked personally. The only supervisors who seem to care about their workers are Leonard and Jim and they werent even my supervisors.

    Advice to ManagementAdvice

    Talk with your supervisors about remaining professional

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Not the company I thought it was...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Chesterfield, MO
    Current Employee - Reservations Agent in Chesterfield, MO

    I have been working at Customer Direct full-time (less than an year)

    Pros

    Great coworkers, lots of overtime opp., insurance, super hard to get fired, travel opps.

    Cons

    So much favoritism here it's not even funny. If you're not the apple of your supervisors eye then good luck getting them to help or pay attention to you. Theyre nice when you first get here but after that initial week on the floor, you start to see people in a whole new light. Feels more like a high school than a company the way little cliques run rampant around here.

    Advice to ManagementAdvice

    For the love of God, talk to your supervisory staff, and let them know favoritism isn't ok, but if they have to show it, show it to their best agents who get high scores, not just the "cool ones" or youre going to lose a lot of high quality agents over trivial bs.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Current employee..tricked to get in the door!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Chesterfield, MO
    Current Employee - Reservations Agent in Chesterfield, MO

    I have been working at Customer Direct full-time (less than an year)

    Pros

    The people here are pretty nice, easy to request and get days off, they seem to stick to the hours you said you were available as far as scheduling

    Cons

    They said every other weekend in the interview but pretty much everyone works every weekend unless they complain, supervisors show favoritism to the agents they like, theirs more rules for being able to work from home than told in the interview

    Advice to ManagementAdvice

    Make sure the supervisors aren't showing favortism to agents that kiss their butt! Stop lying in the initial interview as far as weekends are concerned

    Neutral Outlook
    Approves of CEO
  9.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Chesterfield, MO
    Current Employee - Reservations Agent in Chesterfield, MO

    I have been working at Customer Direct full-time (more than an year)

    Pros

    It's a 24/7 business so there's flexibility. Small company so you don't necessarily feel like you're just another face in the bunch.
    Room for growth.

    Cons

    On-the-floor management can be sloppy and unorganized at times. Too many people in charge and some don't know how to talk to employees.
    Training is not the best.

    Advice to ManagementAdvice

    Better training. Foster better supervisor-to-employee relationships.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Too much work, too little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Chesterfield, MO
    Former Employee - Reservations Agent in Chesterfield, MO

    I worked at Customer Direct full-time (less than an year)

    Pros

    Health Insurance, decent short term employment

    Cons

    Blind to talent they posess and overwork the capable while letting incompetent supervisors flourish. Favoritism to those who lack grey matter. Low pay. Apathetic upper management. Kiss ups with lackluster skills, need more be said? Having loyalists post positive feedback in here does not a decent organization make...

    Advice to ManagementAdvice

    Wake up and understand you are inefficiently using the talent you have in your grasp by letting your center manager play favorites. Successful team building is seriously lacking. Choosing CZ's over diamonds will make your client list shrink. If not for higher education, I would still be toiling away without acknowledgement or appreciation.

    Neutral Outlook
    Disapproves of CEO
  11.  

    Great at the top & bottom, but in the middle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chesterfield, MO
    Former Employee - Anonymous Employee in Chesterfield, MO

    I worked at Customer Direct full-time

    Pros

    Generally great crew to work with on the operations floor.
    Owner, and front office staff work hard to make the company great

    Cons

    Supervisory staff leaves much to be desired
    - Many are hard to reach, out smoking, at lunch, etc when a situation arises
    - A few are career oriented, their careers only
    - Knowledge of tech aspects often lacking
    - No technical career development

    Advice to ManagementAdvice

    Take a deep look at operations between the operations center manager and the agents on the floor. The company has high values, but some staff are only giving lip service to them

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Customer Direct Photos

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Interior of Contact Center
Group Shot of Employees

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