Customer Engineering Services

www.cesservice.com
Profile Unclaimed

Customer Engineering Services Reviews

Updated February 25, 2015
Updated February 25, 2015
16 Reviews
2.0
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great way to start in Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Edison, NJ
    Former Employee - Customer Care Representative in Edison, NJ

    I worked at Customer Engineering Services full-time (more than 3 years)

    Pros

    It was a good place to start as a customer care rep if that's the type of career you're looking for. Ample on the job training. Definitely a good place to start your career.

    Cons

    Long work hours, made it difficult to maintain life work balance

    Recommends
    Positive Outlook
  2.  

    Terrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Customer Engineering Services

    Pros

    Nothing I can think of.

    Cons

    Benefit was terrible especially health benefit and did not kick in until 3 months of employment. The manager did not tell you what to do but expected you to do everything. No mentor, no training and kept complaining.

    Advice to ManagementAdvice

    At least give better benefit to employee.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Hostel work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Representative in New York, NY
    Current Employee - Field Service Representative in New York, NY

    I have been working at Customer Engineering Services full-time (more than 5 years)

    Pros

    You have a job till you find your next one. There is very little that makes this place a good one to work for.

    Cons

    The company runs you like your a robot. It a house of cards.

    Advice to ManagementAdvice

    Sell the company to stop the pain..

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Perhaps the most dishonest Company I ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician in Toms River, NJ
    Current Employee - Field Technician in Toms River, NJ

    I have been working at Customer Engineering Services

    Pros

    Checks never bounced when I was there..

    Cons

    The kind of Company that expected you to be so grateful that they gave you a job that you would cheat yourself and fudge your hours to fit an 11 hour day into 8 paid hours with no overtime. You did this by being on the job or driving to it for the full 11 hours. But when you submitted your hours, it was sorry but don't do overtime. When I actually worked 8 hours and claimed 8 hours of work, they let me go! They were too cowardly to actually claim it was for cause because then they'd have to explain their practices.

    Advice to ManagementAdvice

    You guy's screwed up IBM, sorry but that was true. You've got a virtual house of cards business, so I guess you can jiust walk away someday. Do it soon.

    Recommends
    Neutral Outlook
  6. 3 people found this helpful  

    Technical Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Service Represnative in Chicago, IL
    Current Employee - Technical Service Represnative in Chicago, IL

    I have been working at Customer Engineering Services full-time (more than 8 years)

    Pros

    Company car, Cel phone and laptop

    Cons

    No raises, forced to work weekends and Holidays. Can not take vacation from November threw End of January.Little or no training on equipment. No apprecation from management and also they never reponds to isssues. This is a totally unfair company which does not care about it's employees

    Advice to ManagementAdvice

    Start really caring and listening to what people say

    Recommends
    Negative Outlook
  7. 4 people found this helpful  

    Great Company that has grown over the last 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Customer Engineering Services full-time (more than 5 years)

    Pros

    The growth of the company over the past 10 years has lead to the opportunity of applying for new positions within the organization. Since joining the CES in 2008 I have held the positions of Quality Service Technician, Technical Service Representative and recently promoted to Field Manager. Benefits include medical, dental, vision, 401k and paid holidays. A positive on the medical is the company has managed to keep our cost flat over the past three years. Also they provide a company vehicle. Remote work environment working on a wide range of products. Continuous learning programs provided the employer.

    Cons

    Dealing with the shipping companies such as FedEx, UPS, etc. on getting parts or equipment to the sites on time primarily in remote locations.

    Advice to ManagementAdvice

    Continue to work on internal communications between the executive team and field staff.

    Recommends
    Positive Outlook
  8. 2 people found this helpful  

    Perfect company if you want to stay in the position you were hired for.

    Current Employee - Technical Support Representative
    Current Employee - Technical Support Representative

    I have been working at Customer Engineering Services full-time

    Pros

    CES provides a company car, tools, laptop, and smart phone. These items are things you will certainly miss if you leave the company.

    Cons

    There are very very few advancement opportunities. When opportunities do come up, someone has already been chosen for that position and the interview is merely for show.

  9. 2 people found this helpful  

    Run away, not a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager in Dallas, TX
    Former Employee - District Manager in Dallas, TX

    I worked at Customer Engineering Services full-time (more than 3 years)

    Pros

    You are provided a company car.

    Cons

    No family life, you will work long hours, weekends, and holidays with no recognition. The harder you work, the more you are told you suck. This company is designed for Fuji Film and IBM retires. Everyone else is abused with zero job security. When work declines, instead of layoffs, managers will submit list of employees stack ranked, the lower ranked is fired after charges are made up. hR is a joke and allows unprofessional managers to verbally abuse workers. No raises.

    Advice to ManagementAdvice

    No advice, you would not listen anyway.

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful  

    Worst Company Ive ever worked for. Embarised to have them on my Resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSR in Syracuse, NY
    Current Employee - TSR in Syracuse, NY

    I have been working at Customer Engineering Services full-time (more than 10 years)

    Pros

    company car, change of scenery every day

    Cons

    No Rases, Worst Benifits Package Ever, No Match 401K, Forced to work weekends and Holidays, Little to No training on equipmnet, Managment that never responds to issues, Product specialists who know nothing about the equipment your working on. 50+ hour wook weeks. promotions are only for IBM alumni... be prepared to never see your family or friends, work always comes first. All there knowlegdable people are jumping ship.. usually means the ship is sinking.

    Advice to ManagementAdvice

    You have doomed this company to fail... congrats !

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Put in a lot of hard work, to be treated as a number.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Service Representative
    Former Employee - Technical Service Representative

    I worked at Customer Engineering Services full-time (more than 3 years)

    Pros

    Flexibility, benefits were ok. Was able to learn a lot about the job and myself.

    Cons

    50+ hours a week. Poor pay. Very little appreciation from management of the complexities of what the techs are being asked to do.

    Advice to ManagementAdvice

    Tell your people the truth.

    Doesn't Recommend
    Neutral Outlook

Work at Customer Engineering Services? Share Your Experiences

Customer Engineering Services

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.