CyberDefender Reviews

Updated March 29, 2015
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1.7
13 Reviews
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CyberDefender Interim CEO & CFO Kevin Harris
Kevin Harris
8 Ratings

Employee Reviews

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  1. They are out of business now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Los Angeles, CA
    Current Employee - Senior Software Engineer in Los Angeles, CA

    I have been working at CyberDefender full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay, challenging environment, interesting people. I liked our boss, the VP of development.

    Cons

    They closed us down and the company went bankrupt and was removed the stock exchange.

    Advice to Management

    Try something else. Management hired hundreds of people and then fired them all within a matter of a few months.

  2. Sham of a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at CyberDefender full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    A lot of cool people.

    Cons

    Poorly managed. Basically a scam to get money from computer illiterate people.

  3. Failed Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Los Angeles, CA
    Former Employee - Senior Software Engineer in Los Angeles, CA

    I worked at CyberDefender full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No leadership, no company values, poor benefits.

    Cons

    No annual reviews and no salary increases, poor management, no interesting or challenging projects, dirty workplace, benefits that were granted on a hiring date (ex. 401K plan) were delayed for years for no reason. It's a challenge to obtain an equipment needed for work (i.e. new computers, a secondary display, or a memory card extension). Poor facilities, bad Internet connection, etc.

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  5. Do not work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level II Tech in Los Angeles, CA
    Former Employee - Level II Tech in Los Angeles, CA

    I worked at CyberDefender full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers are awesome to work with!

    Cons

    Dirty workplace/workstation; C-level is out for themselves and do not know day to day operations at lower levels; there is no standard, there are groups and shifts but even within groups/shifts rules/procedures vary. Politics are high so if you know how to mingle and play the game, you can make it to a supervisor position; sales department straight up lie, software is fraud

    Advice to Management

    Go back to being a private company - you showed more care for employees and everything in general was a lot smoother then

  6. Boom to bust with maximum fallout

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Lead in Los Angeles, CA
    Former Employee - Tech Support Lead in Los Angeles, CA

    I worked at CyberDefender full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The staff themselves were experienced and well managed. Everyone worked well within their department and with other departments.

    Cons

    The executive management segregated themselves from their staff to the point where there was no knowledge of the day-to-day operations. They focused on expensive advertising and using the incoming revenue for their own means.

    Advice to Management

    ...

  7. Helpful (1)

    Great opportunity, poor C-level management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Los Angeles, CA
    Former Employee - Call Center in Los Angeles, CA

    I worked at CyberDefender full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great product and service that people really need (e.g. remote technical support on your PC)

    Cons

    nepotism; management doesn't listen to the people they've hired to be experts in their field; C-level WAY over their head and no public company experience

    Advice to Management

    listen and don't think you know all the answers yourselves...because you don't.

  8. A learning experience.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at CyberDefender

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There's a lot of smart people at the company, who work very hard. You will probably learn a lot working here.

    Cons

    Company might not be in business (at least in it's current form) much longer.

    Advice to Management

    Improvements in the software need to happen much more rapidly.

  9. It was great at first, but then management change everything and took sales as a priority

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Los Angeles, CA
    Former Employee - Technical Support Representative in Los Angeles, CA

    I worked at CyberDefender

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    some pro's included not working very hard when we get a case for simply installing their antivirus software on a machine.

    Cons

    Management and sales would often say that their tech support are Microsoft certified and that we could fix anything. Sales would also lie about anything to get a customer

    Advice to Management

    show tech support more respect then you show your sales agents.

  10. Helpful (2)

    Total Dissapointment

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Los Angeles, CA
    Current Employee - Senior Software Engineer in Los Angeles, CA

    I have been working at CyberDefender

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Startup, High Pressue, Fast Paced and Lack of Structure might appeal to those looking for some flexibility in how they perform their jobs. There are no reviews, tracking or accountability, so if you are looking to escape, good at playing politics, but not producing, you might be able to get away with a lot.

    Cons

    There is no real accountability. You are sort of at the whim of your superiors. Every group is different, but generally management is very poorly trained and improperly picked.

    Advice to Management

    A clearing from the top-down would be the best way to ensure that proper professional management practices are put into effect. All new upper management is the key.

  11. Helpful (2)

    Meh.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Los Angeles, CA
    Current Employee - Senior Software Engineer in Los Angeles, CA

    I have been working at CyberDefender

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Pay appears to be reasonable.

    Cons

    - Total chaos. Projects you work on often get scrapped at the last minute
    - Most of the management appear to lack technical knowledge
    - The blame culture rules here; before we fix a problem, make sure we know who to blame.

CyberDefender Photos

Closing of the downtown LA Call Center
After math of a failed company
Closing down the downtown LA Call Center

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