D&B Reviews in Center Valley, PA

Updated July 23, 2014
Updated July 23, 2014
237 Reviews

3.2
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
D&B President & CEO Robert Carrigan
Robert Carrigan
14 Ratings

Review Highlights

Pros
  • Smart and collaborative people trying to do the right thing, decent work life balance (in 23 reviews)

  • D&B had one of best work life balances which I have experienced in my career :) (in 18 reviews)


Cons
  • Because D&B is a huge company, implementing ideas or change can be difficult (in 24 reviews)

  • Senior management too focused on reaching their numbers (in 15 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Consultant  in  Center Valley, PA
    Current Employee - Senior Customer Consultant in Center Valley, PA

    I have been working at D&B full-time for more than 10 years

    Pros

    Benefits and pay are good.

    Cons

    Senior management is struggling with direction of company,

    Advice to ManagementAdvice

    Get out of your own way.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    The Small Business segment is getting hammered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  Center Valley, PA
    Current Employee - Relationship Manager in Center Valley, PA

    I have been working at D&B full-time for more than 3 years

    Pros

    Good people. Good work life balance. New CEO who wants to take the company in the right direction

    Cons

    No new innovation and years of over charging customers is now coming back to bite the company. Data is more easily attainable no. D&B is not the only player on the block but charges like they are. Pricing of the products is a huge issue.
    They are like a big ship that sees the iceberg ahead but does not know how to turn. They are trying to turn now but are already feeling glancing blows. Quota is hard/next to impossible to obtain since customer constantly drop for much lower prices. No real innovation to replace.. Sales reps just move from dept to dept to avoid getting laid off.

    Advice to ManagementAdvice

    Good luck.... Lower pricing to start competing and loss revenue or continue on the same downward trend

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    DINOSAUR - Too Big Data to Fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Trainer  in  Center Valley, PA
    Current Employee - Sales Trainer in Center Valley, PA

    I have been working at D&B full-time for more than 10 years

    Pros

    Stronghold on the Risk Mgmt and Commercial Credit space, decent comprehensive major medical

    Cons

    Persnickety high-school culture,, Operational deficiencies, manual and antiquated internal process, legacy systems, disparate decentralized reporting, leadership is uninformed and inept, uses financial flexibility to justify turnover and expense cuts and the field says they can't demo the software because it runs slower than a 28K modem.

    Advice to ManagementAdvice

    Bring in more leadership from the outside, MaxCV is just the first overbudget project if you want to be ready for IoT, we have to build automated SB SaaS models, Ops is broken, Pricing is a laughable mess and stop the insanity, a decade of failure in new commercial customer acquistion alone has led to turnover of 120+ pp, and might as well migrate DNBi and SRM to force.com, they are eating your lunch with DDC neway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    D&B Review

    Former Employee - Account Manager  in  Center Valley, PA
    Former Employee - Account Manager in Center Valley, PA

    I worked at D&B full-time for more than 10 years

    Pros

    Good people to work with

    Cons

    compensation has changed over the years and less opp to make money

  6. 2 people found this helpful  

    D&B Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Center Valley, PA
    Current Employee - Account Manager in Center Valley, PA

    I have been working at D&B full-time for more than 10 years

    Pros

    Coworkers are the best part of working at D&B.

    Cons

    Senior Leadership has no idea how to turn things around. Corporate is striving to hold onto market share, but sales team is expected to grow. D&B has no clue how to compete with competition. There is no long term strategy, only ideas that are acted on with poor results at the expense of their sales team. Most managers couldn't do the job as sales reps, but promoted since they can't fill the positions. Moral is at an all time low.

    Advice to ManagementAdvice

    Clean house from top/down and bring in innovative people with technology skills. This regime is quickly sinking the once known leader in credit information. Create more products to sell so your sales team can grow the accounts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Micromanagement at Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NCA Representative  in  Center Valley, PA
    Former Employee - NCA Representative in Center Valley, PA

    I worked at D&B full-time for less than a year

    Pros

    In Center Valley, there is a great cafeteria and nice buildings. The parking is also a plus. Coworkers are helpful. Some management is nice and qualified.

    Cons

    Micromanagement from Top-Down. Little advancement room. No separating work from personal life. Low Salary. There are underqualified managers. The D&B way is the only way to win. Every hour on the hour, you are measured by "Talk Time". Every hour on the hour, you are also measured by Sales Amount. D&B is about a quick sale, not customer satisfaction and retention. They are selling a product that is difficult to believe in even though they have extensive research backing them.

    Advice to ManagementAdvice

    Your way doesn't always work best. Do not promote unqualified individuals. Accept that there is a separation between work and home life. Start honoring lunches, holidays, and an honest 8 hour work day.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    All that glitters is not gold

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  Center Valley, PA
    Current Employee - Relationship Manager in Center Valley, PA

    I have been working at D&B full-time for more than 3 years

    Pros

    Brand name, known as strong provider within their market place

    Cons

    Incompetent managers who try to manage by intimidation and threats, work / life balance jargon they preach is not a priority as suggested.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Leadership develop is key but expect big changes to occur to every group annually

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Center Valley, PA
    Current Employee - Anonymous Employee in Center Valley, PA

    I have been working at D&B

    Pros

    There is an extreme emphasis given to leadership development.

    Tuition reimbursement.

    An overall push to develop employee's skills who want to develop.

    Cons

    There is a limit to some professional develop since jobs in this company are moving to other countries other then the United States. The company may be growing but it seams to be growing outside the United States.

    The company focuses on matching other companies in employee compensation instead of trying to distinguishing themselves from others.

    Approves of CEO
  10. 2 people found this helpful  

    If I didn't have job flexibility, I would have left a long time ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager  in  Center Valley, PA
    Current Employee - Project Manager in Center Valley, PA

    I have been working at D&B

    Pros

    Job Flexibility, work from home ability
    Autonomous work for the most part
    Average Commute

    Cons

    No professional growth opportunities
    No mentoring/coaching of employees
    Low morale workplace
    Horrible turnover of Global Leadership Team - with the exception of the CEO, practically no one at the highest level, has been with D&B for more than 5 years! The company is 100+ years old!

    Advice to ManagementAdvice

    Understand that Sales only comes from Relationships...learn that you need to be a steward of your customers' needs first, shareholders' pockets 2nd...
    Get some GLT Bench Strength and tenure...if there is any chance left.
    Realize that you have competent sales teams, but not competent leadership to guide them.

    Doesn't Recommend
    Disapproves of CEO

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