DFS Group Reviews

Updated June 25, 2015
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3.2
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Recommend to a friend
Approve of CEO
DFS Group Chairman & CEO Philippe Schaus
Philippe Schaus
6 Ratings

Pros
  • great benefits, decent time-off policies, decent career opportunities globally, not domestically (in 6 reviews)

  • good benefits for K-staff (Management) (in 3 reviews)

Cons
  • unrealistic goals and senior management (in 5 reviews)

  • Slow career growth and progression (in 3 reviews)

More Pros and Cons

55 Employee Reviews

Sort: Popular Rating Date
  1. Horrendous - Office Admin

    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Former Employee - Sales Office Administrator in Newcastle upon Tyne, England (UK)
    Former Employee - Sales Office Administrator in Newcastle upon Tyne, England (UK)

    I worked at DFS Group (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Wages. Delivery bonus helps but they use this against you so you never finish at the correct time of 5.30!! You also get an hour long lunch although they expect you to shorten this in order to get the workload finished for that day!

    Cons

    No life outside of DFS, long hours, too much work and not enough time.

    Advice to Management

    No wonder so many people leave and the company have bad reviews for employees when your
    EXPECTED to work past 5.30 every day with no overtime, staff are treat horribly. Not enough time in the day to get workload complete due to constant phone ringing which you HAVE to answer within 3 rings. You get a delivery bonus every month but they use this as an excuse to stay late, often working up until 7pm when meant to finish at 5.30pm. Basically unless DFS is your life then stay clear. All management live for the company so don't think that other employees want to be out on time. Offices are often under staffed so yet again even more work on top of the normal day which just can't be done in a day! The contract states you might have to stay behind or work a weekend occasionally "for business needs" but after working several extra days over weekends (which by the way you don't get overtime for, you have to take a leui day, but cant use it as understaffed through the week)! After not being able to cover a weekend at short notice, get a terrible email on a Monday morning threatening your job!! Horrendous and glad I am out of there!


  2. Not What I Expected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group full-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Profitable, global business. Smart, motivated staff for the most part. If you fit in, your bonus can be very healthy.

    Cons

    Difficult management group/structure to navigate. Lack of resources in the operating groups (very top heavy in Corporate office). Lack of upward mobility unless you are a "yes" person. If asked to think outside the box or do something new & creative, don't bother....because old ways die hard at DFS.

    Advice to Management

    Time to start truly thinking about positioning the business for the future.


  3. Smoke and Mirrors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - good deals during employee sales
    - opportunity to learn about luxury retail from all business aspects (merchandising, distribution, operations, etc.)

    Cons

    - awful politics and nepotism
    - top-down business structure, even though upper management denies it
    - poor organization, communication, unclear objectives due to lack of leadership from upper management
    - mission statement, values, and training classes are not actually put into action by company leaders, and seem to be used as an attempt to brainwash employees
    - many employees can get away with not doing their job through faking it (blatant use of politics, covering your tracks, all talk and no action)

    Advice to Management

    Lead by example, not behind your desk. Instead of constantly talking about what needs to be done, why not show it? Take accountability. Always support and inspire your team instead of throwing them under the bus to save yourself. Look at the bigger picture and figure out what really matters and makes a difference.


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  5. Helpful (3)

    Former Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Honolulu, HI
    Former Employee - Sales Associate in Honolulu, HI

    I worked at DFS Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    profitable company! great benefits! great location!

    Cons

    Low morale among staff due to management not working as a team.
    Management does not motivate staff. VeryTop Heavy.

    Advice to Management

    IF YOU CAN'T TREAT PEOPLE WELL, HOW DO EXPECT TO HAVE EXCEPTIONAL RESULTS.


  6. challenge job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DFS Group full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    potential company and offering lost of opportunity

    Cons

    low incomes and low incomes...

    Advice to Management

    no comment..


  7. Potential development..?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Business Development
    Current Employee - Vice President Business Development

    I have been working at DFS Group full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    A large multi-national organization, concentrated mostly in Asia-Pacific, with a strong potential development in other continents ..

    Cons

    Current lack of options and real evolution within the current situation


  8. Services Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good Benefits, Nice bonuses based on overall company performance.

    Cons

    Poor management team causing poor employee morale.

    Advice to Management

    Honor your People and treat them with the respect they deserve!


  9. Helpful (1)

    Worth to invest the time if you are a retail person but a lot to suffer!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser
    Former Employee - Merchandiser

    I worked at DFS Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Multi-brand environment, great brand exposure
    - International cultural, colleagues are from interesting backgrounds
    - Possible to change team and offer great opportunities to learn

    Cons

    - Very political work environment, colleagues are quite divided into different groups
    - Poor communication with managers, don't even think about senior management
    - Promotion is for French or Americans, for local employees, you can see the glass ceiling on day 1
    - Poor benefit and package to local contact employees,
    - Bonus is very bad as in management set very unachieveable targets, far below than what says on the contract
    - Very last minute work environment and cause a lot of unnecessary overtime work
    - Pretend to be work life balance which sounds very fake, after you enjoy those " happy hours", just more work is waiting for you

    Advice to Management

    - Value local employees
    - Hire more people for those teams are understaffed
    - Pay more if you want the smart people stay
    - Care about the quality of work, not just about those who talk more than actually work


  10. Helpful (1)

    Smart People, Bad Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hong Kong (Hong Kong)
    Former Employee - Anonymous Employee in Hong Kong (Hong Kong)

    I worked at DFS Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Very good pay and you get to work in an international capacity learning a lot about different markets and people from all over world.

    Cons

    No real culture. Poor communication from senior management. Atmosphere of "what have you done for me lately" and "cover your a$$" so there is little collaboration between parties and frequent in decision / lack of clarity. Overall its very negative atmosphere as people are overworked.

    Advice to Management

    Make a decision, communicate it, and then stick to it.


  11. Big and established organisation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Singapore (Singapore)
    Current Employee - Business Analyst in Singapore (Singapore)

    I have been working at DFS Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Established with strong retail network and merchandising expertise

    Cons

    It is difficult to execute any changes without going through a big cycle and often, opportunities are missed.



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