DFS Group

  www.dfsgalleria.com
  www.dfsgalleria.com

DFS Group Reviews

Updated December 6, 2014
Updated December 6, 2014
46 Reviews
3.6
46 Reviews
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DFS Group Chairman & CEO Philippe Schaus
Philippe Schaus
3 Ratings

Employee Reviews

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  1.  

    Smoke and Mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group full-time (more than 5 years)

    Pros

    - good deals during employee sales
    - opportunity to learn about luxury retail from all business aspects (merchandising, distribution, operations, etc.)

    Cons

    - awful politics and nepotism
    - top-down business structure, even though upper management denies it
    - poor organization, communication, unclear objectives due to lack of leadership from upper management
    - mission statement, values, and training classes are not actually put into action by company leaders, and seem to be used as an attempt to brainwash employees
    - many employees can get away with not doing their job through faking it (blatant use of politics, covering your tracks, all talk and no action)

    Advice to ManagementAdvice

    Lead by example, not behind your desk. Instead of constantly talking about what needs to be done, why not show it? Take accountability. Always support and inspire your team instead of throwing them under the bus to save yourself. Look at the bigger picture and figure out what really matters and makes a difference.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Honolulu, HI
    Former Employee - Sales Associate in Honolulu, HI

    I worked at DFS Group full-time (more than an year)

    Pros

    profitable company! great benefits! great location!

    Cons

    Low morale among staff due to management not working as a team.
    Management does not motivate staff. VeryTop Heavy.

    Advice to ManagementAdvice

    IF YOU CAN'T TREAT PEOPLE WELL, HOW DO EXPECT TO HAVE EXCEPTIONAL RESULTS.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Worth to invest the time if you are a retail person but a lot to suffer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser
    Former Employee - Merchandiser

    I worked at DFS Group full-time (more than an year)

    Pros

    - Multi-brand environment, great brand exposure
    - International cultural, colleagues are from interesting backgrounds
    - Possible to change team and offer great opportunities to learn

    Cons

    - Very political work environment, colleagues are quite divided into different groups
    - Poor communication with managers, don't even think about senior management
    - Promotion is for French or Americans, for local employees, you can see the glass ceiling on day 1
    - Poor benefit and package to local contact employees,
    - Bonus is very bad as in management set very unachieveable targets, far below than what says on the contract
    - Very last minute work environment and cause a lot of unnecessary overtime work
    - Pretend to be work life balance which sounds very fake, after you enjoy those " happy hours", just more work is waiting for you

    Advice to ManagementAdvice

    - Value local employees
    - Hire more people for those teams are understaffed
    - Pay more if you want the smart people stay
    - Care about the quality of work, not just about those who talk more than actually work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Smart People, Bad Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hong Kong (Hong Kong)
    Former Employee - Anonymous Employee in Hong Kong (Hong Kong)

    I worked at DFS Group full-time (more than an year)

    Pros

    Very good pay and you get to work in an international capacity learning a lot about different markets and people from all over world.

    Cons

    No real culture. Poor communication from senior management. Atmosphere of "what have you done for me lately" and "cover your a$$" so there is little collaboration between parties and frequent in decision / lack of clarity. Overall its very negative atmosphere as people are overworked.

    Advice to ManagementAdvice

    Make a decision, communicate it, and then stick to it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Big and established organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Singapore (Singapore)
    Current Employee - Business Analyst in Singapore (Singapore)

    I have been working at DFS Group full-time (more than an year)

    Pros

    Established with strong retail network and merchandising expertise

    Cons

    It is difficult to execute any changes without going through a big cycle and often, opportunities are missed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Unrealistic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Singapore (Singapore)
    Current Employee - Finance in Singapore (Singapore)

    I have been working at DFS Group full-time (more than 3 years)

    Pros

    - good benefits for K-staff (Management)
    - good bonus when company does well
    - good and fun colleagues
    - had a good company culture but that has changed in the last few years

    Cons

    - No OT remuneration for Mgmt-staff, although OT is highly required
    - Lots of unnecessary spending and cutting of budget/change of policies
    - unrealistic goals and senior management

    Advice to ManagementAdvice

    Stop hiring from outside. The changes to Snr Mgmt is causing a lot of discontent and unhappiness. During interview process, always highlighted that the company always "promotes from within".

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Managing Director of NAM has absolutely no clue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA

    I have been working at DFS Group full-time (more than 3 years)

    Pros

    The overall company itself is great. Great employees worldwide. Great benefits.

    Cons

    The MD just doesn't get it, but luckily for her, she can fake it til she makes it or until she retires. Easily persuaded by those who can talk the talk but many of the employees who have been there for years is aware the MD has no idea what they do. It's really quite sad.

    Inappropriate comments about people's style of dress is always made. Unless it is cleavage-baring tops or short shorts, etc. there is no right to comment on a person's style when you are no Coco Chanel. Yes, we all noticed at last year's Christmas party when we were asked to dress up, and someone came in jeans. Yep, that's the peron that gives us the known elevator look on our daily wear. Multiple comments are made about people's dress when in reality, it is just not her style. Perhaps paying your employees more if you are going to make unreasonable comments about style of dress. Telling an employee they cannot carry a fake purse is not constructive. Like I said, pay them more to get the real Gucci.

    A lot of people would agree that the MD is on her own power trip. A rollover of 4 assistants in less than two years, and multiple talents (MBA & BA Graduates at Stanford, Harvard, UCSD, Columbia, Loyola Marymount, UCLA, CAL) in other departments who were smart & ambitious enough to leave or got pushed out by making their lives miserable. Yep, this is one class act.

    Until I find something else, I'll just nod & kiss ass in our management meetings like the rest of us do until we find something else. When you ask aloud in Management meetings if the meeting was helpful, of course everyone is going to nod and say yes to your face. We have bills to pay. It's true what they say - people don't leave companies, they leave bosses.

    Advice to ManagementAdvice

    Get a new MD that reflects the values of DFS - not one that fakes it. It would be great for the employees to rate the MD's performance anonymously because I can guarantee it would not be pretty.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    DFS Guam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hard Worker in Tumon (Guam)
    Former Employee - Hard Worker in Tumon (Guam)

    I worked at DFS Group full-time (more than 10 years)

    Pros

    In the 90's in was a great place to work, senior management actually took the time to know the sales and support staff, the back bone of the company.
    Company match 401k
    Insurance was not bad price

    Cons

    Since the 90'and to the present, yes, I have worked for DFS nearly 15 years, it has changed so much. Starting with the senior management/ executives (3rd floor) and down to the sales managers and TL's. More about " them" and less about then actual employees who do the job.
    Executives holiday parties to other islands, but set up as a "conference" all paid for by DFS.
    Bonus system is broken. 6 figures for some.. But most, meaning the hard workers, was only in the hundreds.
    Even heard they treat our troops unfairly after returning from deployments.

    Advice to ManagementAdvice

    Get rid of some of the senior management who cost more to pay than what they actually produce for then company. Even with some of then mid level mangers, support and operations.
    Take care of the employees. Some of them have been there longer then all of you put together and have seen many, many "bosses " come through the doors of DFS. With big ideas, in reality they are just looking for their 6 figure end of the year bonus. Yes, most of the staff know about
    those outrageous bonuses. Why, Because they have worked for DFS for 10, 15, 20 years on island. Island Pride is Strong!

    Doesn't Recommend
    Neutral Outlook
  10. 4 people found this helpful  

    Great people to work with, company culture is really changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group

    Pros

    Good benefits package. Some great people to work with. They try to make it a fun environment to work in with lots of parties, luncheons, and activities.

    Cons

    Difficult to be promoted or move up unless you would like to relocate to another state or country. They seem to be doing quite a bit of cleaning house.
    Not enough people are hired to get the job done so people are pulled in every direction and forced to work long hours only being able to do what is urgent and not what is important.
    It is extremely political - Those who know how to schmooze, talk a good game, and toot their own horn are rewarded rather than people that are knowledgeable and genuinely hard workers

    Advice to ManagementAdvice

    Try to enforce what you have stated as the DFS mission statement and values - most importantly "Value Your People"

    Doesn't Recommend
    No opinion of CEO
  11.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DFS Group

    Pros

    Great company culture. Very smart enthusiastic people. Opportunity to directly impact business and have great exposure to many markets.

    Cons

    Lots of political infighting at senior management level. Lack of clear direction from senior managers. Extremely heavy workload with piles of projects that are all urgent. Poor systems for managing business.

    Advice to ManagementAdvice

    Take an in-depth look at workloads across the company from multiple view points. When strategies are announced have the support behind them to make it successful. Focus more on growing existing operations and less on expansion. Make a decision and execute it consistently across the company.

    Recommends
    Negative Outlook
    No opinion of CEO

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