DFS Group Reviews

Updated September 23, 2014
Updated September 23, 2014
40 Reviews
3.4
40 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DFS Group Chairman & CEO Philippe Schaus
Philippe Schaus
1 Rating

Employee Reviews

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  1.  

    luxury customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI

    I have been working at DFS Group

    Pros

    have the luxury working environment

    Cons

    thinks creatively to gain more business

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    A good trave retail company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Brand Manager  in  Los Angeles, CA
    Current Employee - Brand Manager in Los Angeles, CA

    I have been working at DFS Group

    Pros

    Good Benefits
    A Chance to wear various hats and learn several parts of the travel retail business
    Friendly people
    opportunities for open feedback
    Nice work atmosphere

    Cons

    Top down organization
    results vs. people oriented culture
    complicated communication procedures
    e-mail oriented communication
    feedback not always considered because of top down organization
    Mission statement is hypocritical

    Advice to ManagementAdvice

    When employees speak, please listen and action

    Recommends
    No opinion of CEO
  3.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at DFS Group

    Pros

    The company has good people to work with.

    Cons

    Due to the structure of the company, employees often need to deal with the time difference between US and Asia.

    Advice to ManagementAdvice

    The communications provided by the top management is always straight forward.

    No opinion of CEO
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  5.  

    MA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Merchandise Assistant  in  San Francisco, CA
    Former Employee - Merchandise Assistant in San Francisco, CA

    I worked at DFS Group

    Pros

    -great benefits, good work environment, good life work balance

    Cons

    - minimal growth opportunities for entry level positions

    Advice to ManagementAdvice

    Review the MT program and consider who you let in and why.

    Approves of CEO
  6.  

    Diverse environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Singapore (Singapore)
    Former Employee - Sales Associate in Singapore (Singapore)

    I worked at DFS Group part-time for less than a year

    Pros

    Get to meet celebrities flying off from the airport. Good pay for part timers and friendly staff who are willing to help you when you are still new.

    Cons

    Irregular hours, especially when you are working night shift, can last till 12 midnight with no cab rebates at all. Changi Airport is very far to travel to even if you live in Central area.

    Advice to ManagementAdvice

    Could do more to manage the teams and train staff as there are not much training given.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Its all about Luxury and Out Standing Customer Service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Auckland (New Zealand)
    Former Employee - Sales Associate in Auckland (New Zealand)

    I worked at DFS Group full-time for more than a year

    Pros

    Highly Organised Global Business Environment, Exceptional People, Free Goodies, Frequent Product and Inter personal Training Sessions for continuous Development.
    One can often have a chance to serve Celebrities, DFS takes pride in creating World Class Shopping Gallerias.

    Cons

    Competitive Pay, Niche Target Market, Odd Shift hours,

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    All perfect

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DFS Group

    Pros

    all to my satisfacztion so far

    Cons

    can not say anything negatice at this point

  9. 1 person found this helpful  

    8 years here and nothing to show for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Assistant  in  Singapore (Singapore)
    Current Employee - Finance Assistant in Singapore (Singapore)

    I have been working at DFS Group full-time for more than 5 years

    Pros

    Employee discounts extended to a wide range of luxury goods sold in the stores.
    Adequate welfare and benefits.

    Cons

    Slow career growth and progression.
    Fast track reserved for those with local degrees and accounting majors.
    I have a degree but am grossly underpaid in spite of my years of experience and qualifications, at least in comparison to my peers.
    Seemingly open culture but only semi-transparent and subject to the dynamics of interpersonal relationships.
    Work performance is moderated by the bell curve, which means ratings typically hover in the ''meet expectations" range, and that is difficult to make the leap to the next one.

    Advice to ManagementAdvice

    Listen.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    A great company to work for!

    • Culture & Values
    Former Employee - Business Analyst/Business Controller  in  Hong Kong (Hong Kong)
    Former Employee - Business Analyst/Business Controller in Hong Kong (Hong Kong)

    I worked at DFS Group as a contractor

    Pros

    DFS have great corporate culture and values. The company is taking care of its staff and provides many trainings. This is a pleasant workplace. Indeed, It is known for being one of the best company to work for in the luxury industry because of its atmosphere as people are less snob than in other companies. In addition, as the company is growing there are many challenges to accomplish and it offers lot of opportunities.

    Cons

    I don't have real cons to highlight. However, I would just mention that the work load is relatively important.

    Recommends
  11.  

    An international and very corporate company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Assistant  in  Hong Kong (Hong Kong)
    Current Employee - Merchandise Assistant in Hong Kong (Hong Kong)

    I have been working at DFS Group full-time for more than a year

    Pros

    Salary is higher than average compare to similar position in other companies. I highly recommend to start out at this company as an Management trainee.

    Cons

    Poorly constructed processes for day-in and day-out tasks.

    Advice to ManagementAdvice

    Review the career path process of MT vs non-MT. An MT learn half of the process and earn double the salary plus housing allowance. And they get promoted after the program vs a non-MT starts at the bottom and face lots of challenges to get promoted.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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