DFS Group Reviews

Updated April 16, 2015
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Employee Reviews

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  1. Helpful (2)

    Managing Director of NAM has absolutely no clue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA

    I have been working at DFS Group full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The overall company itself is great. Great employees worldwide. Great benefits.

    Cons

    The MD just doesn't get it, but luckily for her, she can fake it til she makes it or until she retires. Easily persuaded by those who can talk the talk but many of the employees who have been there for years is aware the MD has no idea what they do. It's really quite sad.

    Inappropriate comments about people's style of dress is always made. Unless it is cleavage-baring tops or short shorts, etc. there is no right to comment on a person's style when you are no Coco Chanel. Yes, we all noticed at last year's Christmas party when we were asked to dress up, and someone came in jeans. Yep, that's the peron that gives us the known elevator look on our daily wear. Multiple comments are made about people's dress when in reality, it is just not her style. Perhaps paying your employees more if you are going to make unreasonable comments about style of dress. Telling an employee they cannot carry a fake purse is not constructive. Like I said, pay them more to get the real Gucci.

    A lot of people would agree that the MD is on her own power trip. A rollover of 4 assistants in less than two years, and multiple talents (MBA & BA Graduates at Stanford, Harvard, UCSD, Columbia, Loyola Marymount, UCLA, CAL) in other departments who were smart & ambitious enough to leave or got pushed out by making their lives miserable. Yep, this is one class act.

    Until I find something else, I'll just nod & kiss ass in our management meetings like the rest of us do until we find something else. When you ask aloud in Management meetings if the meeting was helpful, of course everyone is going to nod and say yes to your face. We have bills to pay. It's true what they say - people don't leave companies, they leave bosses.

    Advice to Management

    Get a new MD that reflects the values of DFS - not one that fakes it. It would be great for the employees to rate the MD's performance anonymously because I can guarantee it would not be pretty.

  2. Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Handller in Barrigada, GU
    Current Employee - Stock Handller in Barrigada, GU

    I have been working at DFS Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Personal visits from corporate, gifts/lunch from management, benefits, and incentives.

    Cons

    Pay is okay for any department you work in but the incentives make it work.

    Advice to Management

    Keep up the morale!

  3. great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DFS Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company is very great to work for

    Cons

    I really cant say anything bad about this place

    Advice to Management

    none

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  5. Great people to work with

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group

    Pros

    International experience, luxury brands, positive work environment, compensation

    Cons

    Systems are antiquated, merchandising team is under resourced.

  6. Helpful (2)

    Excellent employer that delivers what it promises

    Former Employee - Management Trainee in Honolulu, HI
    Former Employee - Management Trainee in Honolulu, HI

    I worked at DFS Group full-time (Less than a year)

    Pros

    Strong focus on development of staff in terms of skill sets and career progression. Great family environment to work in, where there is a strong emphasis on teamwork. Management walk the talk with their actions when it comes to practicing the 7 values of the company.

    Cons

    Irregular hours unlike your usual 9-5, Monday to Friday work week. This means some personal sacrifices in terms your own social engagements will have to be made.

  7. Rewarding yet frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Planner in San Francisco, CA
    Former Employee - Associate Planner in San Francisco, CA

    I worked at DFS Group full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A true luxury global retailer. You will learn so much about the complexities of doing business internationally - from cultural nuances to demographic preferences.

    Cons

    As a subsidiary of LVMH, it felt like everything was driven by meeting shareholder expectations, whether or not it was realistic for the company.

    Advice to Management

    Recognize and reward your key talent. Hire people, especially in the planning world. More often than not, teams are extremely lean causing people to burn out rather quickly.

  8. Helpful (3)

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Honolulu, HI
    Former Employee - Sales Associate in Honolulu, HI

    I worked at DFS Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    profitable company! great benefits! great location!

    Cons

    Low morale among staff due to management not working as a team.
    Management does not motivate staff. VeryTop Heavy.

    Advice to Management

    IF YOU CAN'T TREAT PEOPLE WELL, HOW DO EXPECT TO HAVE EXCEPTIONAL RESULTS.

  9. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Merchandise Manager
    Former Employee - Assistant Merchandise Manager

    I worked at DFS Group full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is very competitive with growth opportunities.

    Cons

    Managers may know how to run a business; but need guidance on how to manage people.

    Advice to Management

    Provide training on people management skills.

  10. luxury customer service

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI

    I have been working at DFS Group

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    have the luxury working environment

    Cons

    thinks creatively to gain more business

  11. Helpful (1)

    A good trave retail company to work for

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Manager in Los Angeles, CA
    Current Employee - Brand Manager in Los Angeles, CA

    I have been working at DFS Group

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Good Benefits
    A Chance to wear various hats and learn several parts of the travel retail business
    Friendly people
    opportunities for open feedback
    Nice work atmosphere

    Cons

    Top down organization
    results vs. people oriented culture
    complicated communication procedures
    e-mail oriented communication
    feedback not always considered because of top down organization
    Mission statement is hypocritical

    Advice to Management

    When employees speak, please listen and action

DFS Group Photos

DFS Galleria Customhouse in Auckland
DFS Galleria Department Stores

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