DFW International Airport

  www.dfwairport.com
  www.dfwairport.com

DFW International Airport Reviews

Updated September 14, 2014
Updated September 14, 2014
39 Reviews
2.6
39 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Sean Donahue
7 Ratings

Employee Reviews

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  1.  

    It was professional

    Former Employee - Guest Assistant/Parking in Florissant, MO
    Former Employee - Guest Assistant/Parking in Florissant, MO

    I worked at DFW International Airport part-time (more than 3 years)

    Pros

    401k , and health benifits

    Cons

    alot of different languages, delays

    Advice to ManagementAdvice

    n/a

  2.  

    Would not have accepted this job if I knew then what I know now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting/Finance in DFW, TX
    Current Employee - Accounting/Finance in DFW, TX

    I have been working at DFW International Airport full-time (less than an year)

    Pros

    Easy commute
    Live Well Center
    Time off with pay is better then most places for newer employees

    Cons

    Boring!!! In my role I have 4 hours of actual work to complete in a 40 hour week. I spend the rest of my time looking for things to stay busy. I have a college education and previous management experience yet I spend the bulk of my day doing low level tasks just to stay busy.

    There are no advancement opportunities because so many of the old timers are holding out until they are able to retire leaving no room for those with better skills and experience to take over. I get the feeling most people would have quit a long time ago if it wasn't for the pensions that DFW used to offer. On the bright side they no longer offer pensions and since I am a newer employee leaving will be an easy option.

    Advice to ManagementAdvice

    Act more like a for profit company. Reduce excessive staffing, have the best person for a job instead of promoting based on tenure, etc.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Get what you put into it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DFW International Airport full-time (less than an year)

    Pros

    Benefits, wellness incentives, tuition reimbursement, vacation and sick leave are generous. Departments vary but most seem to care about their employees and invest in their future.

    Cons

    Company has a lot of tenured employees that often hinders upward growth. Very hierarchical in nature. It's a public entity so pay is not always as much as private sector but is still competitive to the market for most positions.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A good company, with good people and a mostly sound infrastructure. Management could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in DFW, TX
    Former Employee - Intern in DFW, TX

    I worked at DFW International Airport part-time (more than 3 years)

    Pros

    - Good medical benefits
    - Great people
    - Steady work and very low risk of layoff due to it being American Airlines' major hub
    - Progressive outlook in developing and growing the airport's business ventures and being very conscientious about preserving the surrounding physical environment.
    - Great internship programs (when offered)
    - Time off for those who are "tenured" or have more than 5 - 10 years with the airport

    Cons

    Some of the departments are saddled with terrible executives. As with any major corporation, there are executives who simply have no business holding that title. How they obtained such rank is up for debate, but this isn't necessarily indicative of the entire company. I have witnessed such incompetence personally in the department I worked in, as well as confirmations of other terrible execs from a relative who has worked there for more than 15 years; this can create a very tense environment where execs are little "dictators" and people are constantly afraid of falling out of favor with the exec.

    Advice to ManagementAdvice

    Be EXTREMELY careful in choosing effective and fair individuals for leadership positions; perhaps have better leadership training and closely evaluate and monitor department heads to make sure that they are not abusing their position of authority; Have a better system of advertising available positions to the public.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Pleasant place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Estimator in DFW, TX
    Current Employee - Estimator in DFW, TX

    I have been working at DFW International Airport full-time (less than an year)

    Pros

    Workable with Coworkers and Managers. There is growth opportunity.

    Cons

    The fact that the airport is outside the city center and from most suburban areas the commute is too far.

    Advice to ManagementAdvice

    Continue to more diversification.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Egotistical leadership. Im amazed how the airport functions considering the dysfunctional management airport wide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations
    Current Employee - Operations

    I have been working at DFW International Airport (more than 10 years)

    Pros

    As other reviews state, I will agree that time off is generous, while benefits cost skyrocket unfortunately our measly raise isn't keeping pace, however I think this is happening all over. Financially secure employer, growth in forecast.

    Cons

    Where to start? So many con's with this employer. Management treats employees with little respect and yet expects 110% from employees, then they fail to understand why so many employees all across the airport are at wits end, frustrated, and miserable. In quarterly meetings that were established to "improve" morale, when an employee brings up issues they are told by management to quit the job if not happy, this attitude is fairly consistent on a day to day basis. When discussing with employees in other departments the issue of promotions always comes up, as I read with several other reviewers this is dfw's #1 issue I would say. If employees can't grow and learn new skills then they become stagnant, with negative attitudes. 90% of the time when I, or someone I know applies for a job, human resources never even communicates as to whether or not an internal employee was selected. This is another example of how miniscule and expendable employees are viewed, AND FROM HR OF ALL DEPARTMENTS! I spoke with an employee last week who has been with dfw for 18 years and had applied for over 20 jobs, yet almost every time an external candidate was hired. It is very rare I see an internal employee get promoted or transfer, most of the old timers are stuck, and have been stuck in their position for decades with little hope in sight. Its a very sad place to work, however on a positive note there are some of the best peers you could ever ask to work with. Supervision, Management, AVP, VP, EVP, and Human Resources are the detrimental factors that fault DFW Airport in so many ways.

    Advice to ManagementAdvice

    I think leaders need to quit being rewarded for a poor job, an example of this is a recent employee survey, bonuses are given for reaching a certain percentage of participation! If issues were resolved from previous surveys then by all means a bonus is deserved, but not by simply getting "x" amount of people to submit. Obviously DFW recognizes there is a problem by continuously cramming this survey down employees throats and pressuring you to complete the survey. Its time for a change in management and the antiquated views they represent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    The most unprofessional poorly run organization I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFW International Airport full-time

    Pros

    Wellness incentive rewards for employees who participate in the program.

    Cons

    Hierarchy structure that borders on the absurd with self-inflated executive team that act like they are above reproach due to the quasi-governmental status of the airport. Managers who can seldom be found who take excessive liberties with personal time and leisure. Divisiveness and excessive politics. A very small minded organization despite its large economic structure in the DFW area.

    Advice to ManagementAdvice

    Make changes from the top down and recruit better educated professional team.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Typical Government Agency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at DFW International Airport full-time (less than an year)

    Pros

    The pay here is extremely well, if not a bit over paid for experience and production.

    Cons

    Where do I begin:

    This is a government agency and the employee turnover is extremely low among those that still have a pension. Upper management is not interested in developing their teams. The executive staff is mostly interested in themselves and traveling while it produces no value for the organization. Go to CBS DFW and search for DFW. The executives routinely travel in business class around the world.

    There are not budgets, at best. The airport is investing in new refreshing terminals. The project is significantly over budget, however, no one seems to be held responsible for the lack of accountability.

    The new CEO brought in hopes of change, but that does not appear to be happening. We hoped that the CEO would overall the structure and personal down to the manager level. Nothing has happened.

    Advice to ManagementAdvice

    Clean house. It is obvious that Sr Management is only out for themselves. This has led to a debilitating lack of trust and has absolutely halted any organization development and grow community value. There are great employees in the wings, but they are suppressed due to the governmental structure.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    10% do 98% of the work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Department in DFW, TX
    Former Employee - IT Department in DFW, TX

    I worked at DFW International Airport full-time (more than 3 years)

    Pros

    flexible schedules, ability to slack

    Cons

    managers don't enforce accountability so no one takes ownership. problems are top down. If you work ethic don't work here!

    Advice to ManagementAdvice

    we're all grownups, expect accountability

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Might be a decent place for an individual who has retired from some other employer to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Dallas, TX
    Current Employee - Anonymous in Dallas, TX

    I have been working at DFW International Airport full-time (more than an year)

    Pros

    The airports financial state is very good, there is an onsite gym for employees who work 9-5pm hours. Health benefits are so so, definitely not the worst. Stable employment.

    Cons

    The airport likes to constantly say they value the employee, however when the time arrives to prove this theory the airport fails miserably. Human resources back managers 99% of the time when legitimate issues with an employee come up. As most have mentioned in reviews promoting within the organization are lackluster to say the least. The individuals who do get promoted are the absolute worst choices.

    The airport is always sending management to classes in hopes to increase employee engagement, along with several employee surveys, yet the airport leadership fails to understand why numbers reflect so poorly.

    There is so many things that are swept under the rug at DFW such as racial inequalities, sexual harassments, embezzlement, among numerous other poor business practices.

    Advice to ManagementAdvice

    The consensus among many is that the current management is severely corrupt, empowered, untouchable, as well as uncaring. Therefor it is doubtful to make progress in turning this employer around for the better. Some hold out hope that the new CEO Sean Donohue will prove otherwise, here's hoping.

    A serious evaluation on the functionality, as well as cost/benefit of Human Resources needs to be implemented. It is absolutely useless to the employees, only useful for supervision level up.

    I'm glad to read others reviews on the same opinions most have of working here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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