DHL Express Reviews

Updated September 22, 2014
Updated September 22, 2014
265 Reviews
3.2
265 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DHL Express CEO Ken Allen
Ken Allen
107 Ratings

Review Highlights

Pros
  • Great work/life balance where many colleagues actually spend personal time together outside of the office (in 9 reviews)

  • Best working environment, great benefits and worldwide network for job opportunities (in 12 reviews)


Cons
  • Other than my ratings for senior management, my opinions are based on the US office (in 17 reviews)

  • Although DHL says they support work/life balance, it is unrealistic with the heavy workload that many of their employees are responsible for completing (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I love my DHL Express

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Dallas, TX
    Current Employee - Account Executive in Dallas, TX

    I have been working at DHL Express full-time for more than a year

    Pros

    -1st class global network. I email countries all over the world (i.e. South Africa, China, Brazil, etc.)
    -Great compensation.
    -Amazing culture.
    You get what you put in and some people dislike the work-life balance because they do not understand how to utilize our network to handle issues or get things done.

    Cons

    Selling is the easiest part of the job. There are so many factors that come into play with international shipping that can go wrong and give an easy out for customers. US based customers are so used to FedEx or UPS that if one thing goes wrong they will no longer want to do business with you.

    -Promotions should be given in reference to performance and not tenure within the company.

    Advice to ManagementAdvice

    Love the atmosphere and the goals of the company. There is never a time that I felt our management team on all levels does not care about the company, the customer, and the employee.

    -When implementing salaries for young professionals cost of living should factor in rent. The housing market in certain areas might be cheaper than others but rent is still high. Most young professionals are looking to rent and not buy houses so consider that as a factor when deciding salaries.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    its okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor  in  Tempe, AZ
    Current Employee - Customer Service Advisor in Tempe, AZ

    I have been working at DHL Express full-time

    Pros

    good pay, vacation, work-life balance, office culture

    Cons

    very difficult work, long hours, poor cafeteria food, poor parking

    Recommends
    No opinion of CEO
  3.  

    Supervisors being overworked with little guidance

    Former Employee - Field Service Supervisor  in  Trenton, NJ
    Former Employee - Field Service Supervisor in Trenton, NJ

    I worked at DHL Express full-time for more than a year

    Pros

    The starting salary is decent.

    Cons

    You get very little support from management. The union is very bitter due to a 2008 mass layoff.

    Advice to ManagementAdvice

    Stop expecting the impossible

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  5.  

    Boomerang

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express full-time

    Pros

    Great to return working with a great bunch of diverse people who have a great attitude and company spirit. I've had such a warm reception from everyone.

    Cons

    Getting reacquainted and learning all the new structures, policies, and evolutions that have taken place since I was last with the company.

    Advice to ManagementAdvice

    Continue evangelizing our global brand and the wonderful training that has evolved for our employees. The training has been awesome and impressive!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express full-time for more than 3 years

    Pros

    Great People, Exciting Brand, International Culture

    Cons

    Constant Changes all the time, restructures, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Pay is not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative  in  Columbia, SC
    Current Employee - Account Representative in Columbia, SC

    I have been working at DHL Express full-time for more than 5 years

    Pros

    they have 2 break rooms with machines.

    Cons

    They are not willing to pay for a good worker, They never give raises. They want you to work hard but dont give any bonuses or incentives. Supervisors think they can do what they want but write employees up for it Do not do it!

    Advice to ManagementAdvice

    Value your employees and pay them for working so hard.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Pretty good, keep your head down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Agent  in  Erlanger, KY
    Former Employee - Service Agent in Erlanger, KY

    I worked at DHL Express part-time for more than a year

    Pros

    Good enough part time gig, with decent pay and a great benefits package (tuition reimbursement, health, 401k, etc), especially considering it's a part time job. Immediate supervisor was very accommodating and respectful, and coworkers were generally good.

    Cons

    Definitely a job, not a career, to be a package sorter. The top-out pay scale at CVG is nowhere near what the workers from Wilmington were making. Plus like any night time job expect your sleep schedule to be screwed up. Watch for a certain short guy upstairs who is in middle management. And like any job demanding physical labor there's a lot of turnover.

    Advice to ManagementAdvice

    Work on retaining qualified employees, even at the hourly laborer level

    Recommends
    No opinion of CEO
  9. 1 person found this helpful  

    Great culture, but not efficient business practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, International Sales
    Former Employee - Manager, International Sales

    I worked at DHL Express full-time for less than a year

    Pros

    fast paced, great compensation plan, interesting industry, they generally try to promote from within which is great. the culture is amazing too.

    Cons

    work-life balance, outdated internal systems, just not an efficient company. business model is flawed. they want you to have a minimum of 25 visits per week on top of prospecting/cold calling, all of the admin work like pricing, tracking shipments, onboarding new customers, maintenance of existing accounts, etc. You can't just focus on what is important, you have to do it all.

    Advice to ManagementAdvice

    Cut out some of the KPI's. They aren't helping, but inhibiting sales people. Raise the quota, and believe that your people will do what they need to do, how they want to do it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Best education of my career.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express

    Pros

    One of the advantages of working at DHL was having an excellent network of people that you can rely on to resolves matters.

    Cons

    Due to regulations and changes in the corporate structure, local business and customer based decisions where no longer able to be made by the local managers.

    Advice to ManagementAdvice

    Always continue to communicate with your employees on a regular basis; keep them well informed of company expectations.

  11.  

    Stressful, but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Station Manager
    Former Employee - Station Manager

    I worked at DHL Express full-time for more than a year

    Pros

    Great support by your fellow managers and team members. Lots of knowledge shared. At the local level the experience is fast paced and rarely dull. My managers were good to work with and provided the support needed to balance work-life issues. I don't know if that was common everywhere.

    Cons

    The nature of the business is that everything is on a strict time table and each package is special to someone. When something goes wrong, folks can be very upset.

    Recommends
    Neutral Outlook
    No opinion of CEO

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