DHL Express

www.workingatdhl.com
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DHL Express Reviews

Updated February 23, 2015
Updated February 23, 2015
320 Reviews
3.4
320 Reviews
Rating Trends

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Approve of CEO
DHL Express CEO Ken Allen
Ken Allen
130 Ratings

Review Highlights

Pros
  • good pay, vacation, work-life balance, office culture (in 11 reviews)

  • A bit old world - but working environment will always be congenial - never be harsh (in 12 reviews)


Cons
  • work-life balance, outdated internal systems, just not an efficient company (in 14 reviews)

  • Other than my ratings for senior management, my opinions are based on the US office (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company that gets involved.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Engineer in Bowling Green, KY
    Current Employee - Process Engineer in Bowling Green, KY

    I have been working at DHL Express full-time (more than a year)

    Pros

    Team oriented and committed to success.

    Cons

    I have nothing to say that is negative.

    Advice to ManagementAdvice

    Keep up the good work

  2.  

    Transportation

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express

    Pros

    Love it really can't compl

    Cons

    Long hours sometimes due to waiting on trucks

    Advice to ManagementAdvice

    Be more organized

  3.  

    National Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager
    Former Employee - National Account Manager

    I worked at DHL Express full-time (more than 10 years)

    Pros

    Great culture. Strong International reputation

    Cons

    Comp plan difficult some years. Upper management was not in tune with field level sales

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Plantation, FL
    Current Employee - Senior Manager in Plantation, FL

    I have been working at DHL Express full-time (more than 10 years)

    Pros

    Most international company . Offer opportunities to people flexible to move. Good work-life balance. Clean, safe, modern facilities. Open door policy.

    Cons

    Flat Organization. No opportunity to grow in the existing role , must change roles / departments for increase. Poorly executed, perception based performance reviews. No company pension and inadequate 401k. Expensive health care. No stock options. Yearly merit increase does not even CPI.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Great Residents, Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express full-time

    Pros

    Wonderful leasing agents, pleasant residents, live on site, seven properties throughout Denver allowing you to live in different areas or work at other sites

    Cons

    While I was there, regional management had changed several times all wanting something different. The owners never checked with the properties to see what works and what doesn't.

    Advice to ManagementAdvice

    Get to know your individual properties and respect the tenants as people instead of just rent money to be collected.

    Doesn't Recommend
    Neutral Outlook
  7. 2 people found this helpful  

    over worked and burned out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express

    Pros

    Its a job that pays the bills.

    Cons

    Training isn't what it should be for the position. Leads spend too much time socalizing and not enough time on the floor to help answer questions. When you are lucky enough to find a lead or supervisor to answer quesitons they are on the phone texting or on social media. (or they are going in groups to smoke and bash their employees. The hours are long and breaks are never on time. Good luck eating a meal in the 3-5 hour time line required by law. The days off are not together. You may have tues and sunday or another combination. The problem with that is that when you get off on sunday morning (which they claim is your day off!) you are exhausted and the "day off" isn't really a day off. Count on 10.5 hour days for evening shift. Getting first shift is tough. There is a reason the turn over rate is so high. Mgmt. Honestly; you are just there to work like a machine and increase their bonus.

    Advice to ManagementAdvice

    remember your workers are humans and NOT machines. Your 8aph is insane. You push too hard and burn out your workers. Trust me. They're miserable and hate being there. Stop your dept. leaders from spending their nights smoking, texting, chatting in groups and have them dive in and help when the flow is heavy and be available. Teach your dept leaders laws on verbal abuse to groups of employees!

    Doesn't Recommend
    Negative Outlook
  8.  

    Decent pay and opportunities but constant change and company couldn't figure out direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager

    I worked at DHL Express

    Pros

    Decent pay. Working hours not very intense

    Cons

    Boring product. Lots of management directions, struggling to find direction. Growth, shrink, growth in other directions, shrink. Couldn't figure out who they wanted to be

    Advice to ManagementAdvice

    Figure out the direction.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Great Sales Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express

    Pros

    Commission, Base, Benefits, People you work with

    Cons

    None that I can think of besides billing.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    An amazing journey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Intelligence Manager in Plantation, FL
    Current Employee - Business Intelligence Manager in Plantation, FL

    I have been working at DHL Express

    Pros

    You can grow as fast as you want, you will learn a lot in a little time if you put attention to the details, you will know a lot of people from different areas and constantly get involved in challenging projects

    Cons

    Pressure, most positions are asked to handle a lot of responsibilities and with huge impact. There is no process-documentation culture, so basically you have to start from zero a lot of processes what gives you the opportunity to be creative and to innovate.

    Advice to ManagementAdvice

    Create Pre--sales figures, that handle paperwork process, and solutions development for the customers, and allow our Sales people to do the thing that we are all expecting: TO SALE. From Business Support side, im seeing there is a lot over their shoulders regarding processes (accounts opening, pricing, ops, etc) so I think would be really helpful to have figures to handle pre-sales and Sales rep can handle sale and post -sale (implementation follow up, etc)

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    It was a great Company to work for until they stopped the Domestic side of shipping.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Driver in Twin Rivers, NJ
    Former Employee - Driver in Twin Rivers, NJ

    I worked at DHL Express full-time (more than 10 years)

    Pros

    Great money, great people to work with.

    Cons

    I got laid off...upper management did not handle change well.

    Advice to ManagementAdvice

    Learn to grow with the rest of the world.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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