DHL Express Reviews

Pros

Respect to Employees
Good Growth Opportunities

Cons

Needs proper management of resources at hand.

Advice to Senior Management

Nothing to advice

Pros

Good rates of pay and very good commission structure. Good benefits they really value their staff and do all they can to help them. Worldwide brand, who have the market share.

Cons

Below par customer services, who pass the buck to field sales staff at every opportunity. Some service issues which do not get resolved.

Advice to Senior Management

Make customer services step up to the plate and stop them passing the buck to field sales. They need to appreciate that they do not have access to systems whilst on the road.

Pros

potential for advancement, mainly if you can relocate, commissions are good if you are able to meet them. benefits are good.

Cons

commission goals become harder and harder to obtain every quarter and some quarters are near impossible to make plan

poor base pay

some managers are good, others are not in right position

Advice to Senior Management

management should be consistent across the board, they should not favor certain employees need to make sure that everybody understands their career aspirations and creates a path for them to be achieved.

Pros

they gave me alloot of space to work, yes it was a shift job so i couldn't find it very rewarding at all

Cons

your working with people who might not be the wittiest in terms of problem solving or thinkinng on their own. This comes down to the old saying 'you pay peanuts you get monkeys'.

Advice to Senior Management

keep a closer eye on the managemnet and also the staff at each depot...they will tend to cut corners and break the rules.

Pros

Opportunity for advancement, good communication from leadership.

Cons

Too many management changes, high healthcare cost.

Pros

gaining a lot of experience and global overview

Cons

long working hours and high service levels is required

Pros

big company. there are many things that you can experience.... It looks good from outside. You will have chance to work with many countries.

Cons

salary is bad compared to the work that you are doing. workload is very very very hard. Not many chance for advancement.

Advice to Senior Management

salary is bad compared to the work that you are doing. The employee should be more appreciated for the work they are doing.

Pros

DHL Express is an international company and a great stepping stone to several other companies in the same industry.

Cons

You must be in a position for a year before promotion, but if you are one of the management teams favorites they will make an exception even without proven abilities.

Advice to Senior Management

Offer more opportunities to employees with industry experience rather then promoting the college kid that just got hired.

Pros

A global company with a diverse employ culture.
Front line employees were great to work with.
Ongoing training and development.
Competitive benefits.

Cons

Mediocre salary.
Very easy to become mired in reports/kpi's /analysis.
"Culture of conference calls and emails" tends to replace real productivity.

Advice to Senior Management

Remember that the front line employees are the customer interface;
Follow through on commitments- both written and verbal.
Never underestimate the power of a simple "Thank you" to your employees.

Pros

work is always changing and interesting, plenty of work to do and the employee environment is awesome

Cons

quite frankly, the management sucks. i know they are taking steps to correct this situation but it didn't help me. i was unjustly fired by a really bad manager who never knew what he was doing. he is now gone but he made sure i couldn't get my job back