DHL Express Reviews

Updated July 23, 2015
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3.4
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DHL Express CEO Ken Allen
Ken Allen
139 Ratings

Pros
  • good pay, vacation, work-life balance, office culture (in 11 reviews)

  • Good Working Environment & Culture (in 12 reviews)

Cons
  • Too little concern for work-life balance (in 14 reviews)

  • There have been many times that I have seen upper management talk to employees like dogs (in 12 reviews)

More Pros and Cons

359 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (1)

    Former Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I had so many opportunities during my time at DHL and loved it. I would have been a lifer if they had not shut our facility down. There are hard days and long hours but you are very well compensated. Excellent benefits: healthcare, 401K + matching, sick leave, vacation, paid holidays, tuition reimbursement. Great training ongoing and otherwise, lots of opportunities for advancement if you are willing to relocate, above average severance

    Cons

    Many changes in leadership, our entire business model changed displacing tens of thousands and just like any big corporation, sometimes the wrong people are hired and promoted. Can be very stressful from KPIs to client expectation

    Advice to Management

    Ensure transparency and communication. Be sure you have the right leaders in place, not just someone who can do it for now


  2. Inside Sales Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive
    Current Employee - Inside Sales Executive

    I have been working at DHL Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team! All the tools are there for you to utilize. Company really invests on your career path and we are allowed to have a vision. Fun environment, great training. Great experience from the first call with the recruiter (fantastic lady) all the way to being hired on.

    Cons

    A few managers are immature and need some manners. Other than that - I'm excited for my future with the company.


  3. Telesales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express full-time

    Recommends
    Recommends

    Pros

    Good culture, strong brand, global company, career advancement opportunities - locally and globally

    Cons

    small market share in North America, lack of customer brand awareness


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at DHL Express full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The people and the company strategy.

    Cons

    Not applicable. It's a great company.


  6. Ops Agent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express

    Pros

    Cool Environment Meet new people Fast paced

    Cons

    Salary a bit low for the amount of work you do


  7. Very solid company, world leader in logistics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive (Telesales) in Tempe, AZ
    Current Employee - Inside Sales Executive (Telesales) in Tempe, AZ

    I have been working at DHL Express full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good company to start in sales with, very solid training program- in the first few months they designate 3 different training weeks in various locations.

    Cons

    I suppose the very young atmosphere could be a con. The sales floor is full of very outgoing young people out of college who can be a bit wild, but that's the demographic DHL is generally looking for.

    Advice to Management

    I have not worked here nearly long enough to give any advice to anyone. Keep doing what you do.


  8. DHL EXPRESS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Agent in Tempe, AZ
    Former Employee - Telesales Agent in Tempe, AZ

    I worked at DHL Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good entry level for right out of college Customers are great Lots of activities paid for by the company Getting a brand new building- state of the art

    Cons

    Managers are clueless If you are older than 25 can be frustrating Only place to be promoted is to the field

    Advice to Management

    Reward employees for doing well with things that matter to them Do the job before you try to advise me how to be better at mine


  9. Director of Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express full-time (More than 3 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people. Great comradarie. Work was interesting and challenging. Work life balance was relatively good compared to other logistics firms.

    Cons

    Firm is still trying to discover who it will be, and that permeates through the organization.

    Advice to Management

    The job is great. But the vision of the future as perceived at the front line needs to be addressed. Too much uncertainty still.


  10. Delivery Person

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Union shop. Good pay and benefits.

    Cons

    Management personnel who have no experience with union workers.


  11. Steer Clear of this Subsidiary (SER Enterprises) of DHL Express

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Courier in Austin, TX
    Former Employee - Delivery Courier in Austin, TX

    I worked at DHL Express (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Would be an awesome career if they operated as they shoul. Great pay if your hours are EVER correct. Nice uniforms when everyone respects and follows a plausible standard.

    Cons

    Coercive, manipulative and dishonest superiors. Constantly uninsured, unregistered and poorly cared for company vehicles. Hours are NEVER correct and are always WAY off.

    Advice to Management

    Take a more thorough look at your lower management and possibly refresh a few positions with more intelligent and qualified candidates. Maybe then your high turn over rate will start diminishing. I should have been a whistleblower.



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