DHL Express

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DHL Express Reviews

Updated Jul 25, 2014
DHL Express – Bangladesh – “DHL Express Bangladesh”

All Employees Current Employees Only

2.8 253 reviews

71% Approve of the CEO

DHL Express CEO Ken Allen

Ken Allen

(102 ratings)

43% of employees recommend this company to a friend

Review Highlights

Pros
  • Great work/life balance where many colleagues actually spend personal time together outside of the office(in 9 reviews)

  • Best working environment, great benefits and worldwide network for job opportunities(in 12 reviews)


Cons
  • Other than my ratings for senior management, my opinions are based on the US office(in 17 reviews)

  • Although DHL says they support work/life balance, it is unrealistic with the heavy workload that many of their employees are responsible for completing(in 9 reviews)

253 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Pretty good, keep your head down

    Service Agent (Former Employee) Erlanger, KY

    ProsGood enough part time gig, with decent pay and a great benefits package (tuition reimbursement, health, 401k, etc), especially considering it's a part time job. Immediate supervisor was very accommodating and respectful, and coworkers were generally good.

    ConsDefinitely a job, not a career, to be a package sorter. The top-out pay scale at CVG is nowhere near what the workers from Wilmington were making. Plus like any night time job expect your sleep schedule to be screwed up. Watch for a certain short guy upstairs who is in middle management. And like any job demanding physical labor there's a lot of turnover.

    Advice to Senior ManagementWork on retaining qualified employees, even at the hourly laborer level

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

     

    Fun environment with a growing company.

    Inside Sales Executive (Current Employee) Tempe, AZ

    ProsThe culture is what is best. Very young and lively environment. Good foundation for sales experience and good training. Complex sell and you get to work with people all over the world. Management is very involved and keeps you motivated with team activities, goals and competitions. Good position with a huge company and they offer a GREAT commission and bonus structure. You can move forward to so many different departments as well since there is a lot of opportunity in the company.

    ConsDaily metrics such as number of calls you make a day is emphasized too much; they base your daily performance on little numbers that do not help your overall quota. They offer promotions, but the timeline it takes to get to outside sales is a lot longer than what they tell you at the beginning. You can prove with your previous numbers you are ready for the next step, but actually getting there is a struggle and you have to be open to going anywhere.

    Advice to Senior ManagementThe micro-managing is too much and sometimes they are indirect and passive of what they want you to do. Also work more with your employees and help them get to their next step. You have very passionate and driven people, but a lot of times get they discouraged because the company is growing and management is currently working on only the current culture of the office.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    great place

    Anonymous Employee (Current Employee)

    Prosenvironment, coworkers, management, Monday thru Friday weekend as needed

    Conscant think of any at this moment

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

    2 people found this helpful  

    Extensive Training

    Field Sales (Current Employee)

    ProsDHL "International Specialist" training is extensive and well done. Company compensation and benefits very good.

    ConsOver 45 KPIs that need to be met daily with very strict management supervision to do so.

    Advice to Senior ManagementWhile work/ life balance is encouraged by the company in training and internal messaging, the reality is that there is none due to the unrealistic expectations set by management.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Decent company overall. Lack of training and structure within roles. On-boarding processes are unorganized.

    Anonymous Employee (Current Employee)

    Pros1) international exposure
    2) good delivery service

    Cons1) lack of training
    2) unorganized structure
    3) internal bureaucracies.
    4) lack of technological advances...still stuck with old tech and processes
    5) minimal work life balance.

    Advice to Senior ManagementInvest more time in on-boarding new employees. There has been a high turnover in certain roles and it is no surprise as to why.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Very busy, high stress job!

    Call Center Representative (Former Employee) Sacramento, CA

    ProsSalary and benefits were good.

    ConsSplit days off and a heavy workload meant you didn't get to spend much quality time with family and friends.

    Advice to Senior ManagementDon't try to run a European company with European expectations in the U.S.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Great working environment

    Anonymous Employee (Current Employee)

    Pros-Great working environment
    -Great development
    -Great compensation
    -Lot's of opportunities to promote throughout various divisions of the company

    ConsNo challenges at all. The effort you put will always be rewarded. Some of the cons on here are outrageous. You are not entitled to a promotion; you earn a promotion.

    Advice to Senior ManagementKeep up the great work and don't be afraid to make changes.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Extreme Micromanagement

    Field Sales (Current Employee)

    ProsStrong international brand. Great global logistics reach. Largely hard-working employee group. They invest a lot in training and support. Often promote from within and good advancement opportunities for strong performers (but you often must be willing to relocate to another part of the country, or even outside the U.S.)

    ConsEven coming in as an experienced professional you'll be treated like a recent college grad that must be completely molded into the person they want you to be. Extremely long work hours, stress, and lesser product offering than competitors (no domestic, no international economy, etc.). Very short-term commission structure so your salary is often only as good as the work you've done in the past 1-2 months and often the way your performance is based on is how well you've done in the past few weeks. Too many layers of management and managers that spend too much time constantly finding ways they want to improve you instead of allowing a successful salesperson a bit of space and a break from over-management. Way too much red tape to get simple things accomplished. Everything you need to do with day-to-day tasks, there is a form to fill out and a lengthy process. If you're of an entrepreneurial mindset stay extremely far away. The culture is one of exposing each employee's short-comings to their peers and reprimanding them in front of the group. Too little concern for work-life balance. The hours that you'll put in, 10 vacation days to start is hugely inadequate. There's a general feeling that you're working in a sales group that's only a small notch above auto-dealership sales.

    Advice to Senior ManagementContinue funneling employees from Enterprise Rent-A-Car into sales roles because they seem to have been even more micromanaged there and also worked long hours for only so-so compensation that they think DHL Express sales is a great place to work. Beyond that, allow employees to be individuals that can leverage their strengths to help the business grow. Not everyone fits into a single corporate mold. Finally, find ways to motivate staff other than with money, which isn't the greatest motivator (and the money for the average salesperson at DHL Express isn't great anyway).

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great company

    Operations Supervisor (Current Employee) Elizabeth, NJ

    ProsHours are great. Very resonable

    ConsNo movement, no one leaves

    Advice to Senior ManagementMove

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Where Careers Go to Die

    (Current Employee)

    Pros- Decent benefits, diverse atmosphere

    ConsThis place is truly where careers go to die. I have an MBA, been with the company almost a decade, and am very ambitious however I have been passed over dozens of times for promotions that have literally gone to people who have been with the company 6 months, have no education, seniority, experience etc (these things clearly do not matter to this company to the point that nearly every promotion shocks the entire employee base). I have seen it happen to countless other hardworking employees as well and it only serves to demoralize and embitter its more senior employees. The atmosphere can frankly get toxic and turns good employees into mindless grinders.
         As noted by some others, the management is, by and large, incompetent and clueless to what we actually do and tend to get to where they are by kissing butt and stepping on/calling out people. Many of the managers are simply hold-overs from when the company was failing miserably and they just happened to default into their position by simply being the only guy around willing to take the job. The structure is not skill based and is the root cause of many of the other issues. This lack of skill and experience has created a situation where they measure the wrong KPIs vs what they say they want. They do not develop talent or reward hard work. There is no incentive or need to be proactive because these things are never considered in the advancement process --- it's a cycle of self preservation.
         Also, they fully assume and expect that you will work at least an hour overtime every single day; this amounts to about 9-10 total months out of the year (which is the only thing that brings their hourly pay up to a living wage for the year). It's such an expectation that getting out "on time" is considered early. They purposely under-staff some departments because they know that employees have no choice but to stay and cover up for their incompetence. They refuse to adequately staff and refuse to give the necessary tools for success yet those are the departments that have the largest single impact on the daily success of the company---odd strategy.
         The company has traditionally been a high-turnover company and though they claim to have all these new strategies and programs for retention, they still operate with the undertone that everyone is easily replaceable and thus individual ideas/concerns are meaningless and job security has no meaning other than the fact they keep the department under-staffed. HR only circles the wagons when employees need a realistic buffer when issues arise. I have seen them become directly confrontational when an employee has an issue with management.
         They purport that they are making record advances financially since abandoning domestic shipping but I suspect it's the result of some crafty accounting; read in that this is a company that didn't give any form of raise for workers under management for over 8 years. They have tried to revamp their image in recent years by pretending to be a great place to work but the internal reality is that this really is where careers go to die.

    Advice to Senior ManagementQuit your jobs- you aren't qualified.

    No, I would not recommend this company to a friend

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