DHL Express Reviews

Updated August 25, 2015
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384 Employee Reviews

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  1. Account Receivable

    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    Pros

    It was a great opportunity. I given a chance to learn many of my own strengths and weaknesses

    Cons

    Upward mobility was very limited in my department. The company was downsizing and moving operations overseas.

    Advice to Management

    None at the moment. They did what they could under the circumstances.


  2. Opportunity

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If you enjoy a call center environment then you will do well.

    Cons

    If you are not used to a call center environment then you will need to adjust.


  3. Great to work globally

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Customer Service in Tempe, AZ
    Former Employee - Director of Customer Service in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DHL Express full-time (More than 5 years)

    Pros

    Great to working globally. Love customers and colleagues outside of the USA. Spent a lot of time with colleagues when I was outside of the USA.

    Cons

    Bad to be paid locally! DHL pays the least in this industry. My friends with UPS & Fedex didn't believe how low the pay was here.

    Advice to Management

    Understand that customer support is the fault connection with our customers!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Inside Sales Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive
    Current Employee - Inside Sales Executive
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team! All the tools are there for you to utilize. Company really invests on your career path and we are allowed to have a vision. Fun environment, great training. Great experience from the first call with the recruiter (fantastic lady) all the way to being hired on.

    Cons

    A few managers are immature and need some manners. Other than that - I'm excited for my future with the company.


  6. Great company but very technical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Test Engineer in Atlanta, GA
    Current Employee - IT Test Engineer in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express full-time (Less than a year)

    Pros

    lot of opportunities to grow and increase technical knowledge.

    Cons

    not a lot of tech material to shorten the learning curve

    Advice to Management

    Give employee bonus


  7. Telesales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at DHL Express full-time

    Pros

    Good culture, strong brand, global company, career advancement opportunities - locally and globally

    Cons

    small market share in North America, lack of customer brand awareness


  8. Helpful (1)

    Horrible company- run if you have morals!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OPS Employee in Boston, MA
    Current Employee - OPS Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DHL Express full-time

    Pros

    Nothing good, wish I could leave. They over work us, pay us less than union couriers and expect us to be happy working long hours because they give us free food twice a year to show appreciation . How about more pay

    Cons

    The station manager is a bully, yells at his team, couriers, and agents. He rules by fear and intimidation. And corp knows it but does nothing. He disrespects his own boss by belittling him being his back during meetings. Good people are fired and nasty rude people are hired, usually a friend of management . We are over worked , underpaid , and under appreciated . It's sickening .

    Advice to Management

    Stop hiring friends and stop firing good people who stick up for us. Stop making promises you never keep and start being transparent . I've been here 10 years and seen good leaders leave or be fired because they cared about doing the right thing and the company skewed them over because they had moral standards and questioned how employees were treated .


  9. Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DHL Express full-time (More than 8 years)

    Pros

    Not a thing. Wish I could say more. You can get health benefits at a cost.

    Cons

    People from leads to managers are placed in positions they should not be in. Some are good but a lot are terrible with terrible ethics and break rules most companies would never tolerate. They are biased and not accountable. Seniority is followed when they feel like it. Double standards on their own company policy. The wrong people are sometimes placed in charge over those who should be because of favouritism and not skills.

    Advice to Management

    High school was over a long time ago.


  10. Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook

    I worked at DHL Express full-time (More than 5 years)

    Pros

    The people and the company strategy.

    Cons

    Not applicable. It's a great company.


  11. Not Nice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Corporate environment, ok salary and benefits, some perks

    Cons

    people aren't nice, management by fear, co-workers throw you under the bus



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