DHL Express Reviews

Updated July 30, 2015
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360 Employee Reviews

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  1. Research Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Thorough involvement in everyday's activities, rotational program within the existing set up. A lot of work is semi-blue collar and requires hands on expertise in order to know what you are managing.

    Cons

    Repetitive and requires practice to master. Strong Hierarchical structure and long promotion times. Program structure seemed to be an afterthought at times. It requires a greater involvement on a managerial level.

    Advice to Management

    Should create room for greater empowerment and faster growth. Job titles and responsibilities make the company operate in silos, highly segmented and repetitive work. In order to revamp that, they should change work culture and introduce a greater level of casual working.


  2. revenue analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of training and comradely

    Cons

    Could work more with management approach to employees


  3. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Erlanger, KY
    Current Employee - Anonymous Employee in Erlanger, KY

    I have been working at DHL Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fast paced environment, passionate people!

    Cons

    Limited mobility, political atmosphere, silos


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  5. Management And Supervisors Don't Care About Drivers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Courier in Greensboro, NC
    Former Employee - Courier in Greensboro, NC

    I worked at DHL Express (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You meet new people while delivering international packages to customers both at businesses and homes.

    Cons

    I was injured on the job in Greensboro, NC and supervisors did nothing to help me.

    Advice to Management

    Direct Hit Logistics, contractor for DHL, needs to keep track of injuries.


  6. HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plantation, FL
    Former Employee - Anonymous Employee in Plantation, FL

    I worked at DHL Express full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Global company- Learned where I didn't want to work. Not much to say. Sad when I sit down to think about it.

    Cons

    The politics in DHL Express are down right scary. No work life balance. No tools to do your work. HR is a gossip train. Everything is not confidential. The first ones to open their mouths. Upper management is clueless, always changing policies without communicating , knows nothing about keeping complaince. EEOC needs to look into this company especially when we have government contracts. Discriminating is BIG at DHL Express. From age, nationality and disabilities. DHL Express hides behind their corporate attorneys. Mandatory overtime. It's a running joke. So glad I no longer work there.

    Advice to Management

    Fire the non-performing people. Bring in some fresh set of eyes. Actually do what the company stands for and preaches.


  7. Helpful (1)

    Great benefits, outdated company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newport, KY
    Current Employee - Anonymous Employee in Newport, KY

    I have been working at DHL Express (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, global brand recognition,improving training

    Cons

    everchanging direction, outdated internal processes, poor CRM, lack diversity, micromanagement, lack of trust, high managerial turnover, politics interfere with common sense decisions

    Advice to Management

    Invest in updated technology and young leaders, get out of your own way


  8. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Boise, ID
    Former Employee - Customer Service Supervisor in Boise, ID

    I worked at DHL Express full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Large Company with great vision and leadership. They train and build solid management.

    Cons

    Very metric focused in customer service.


  9. Helpful (1)

    I was well taken care of.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Courier in Manchester, NH
    Former Employee - Courier in Manchester, NH

    I worked at DHL Express full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The owner of the company was flexible, understanding and respectful.

    Cons

    Winter is a very slow season so you don't get much work.

    Advice to Management

    Get more routes and fix the slow winters.


  10. Not bad--not bad at all.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Entry Writer in Erlanger, KY
    Former Employee - Entry Writer in Erlanger, KY

    I worked at DHL Express full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are about the best you can get for this kind of position. Healthcare is great and cheap.

    Cons

    They definitely pay below what other brokers pay. Unfortunately, this does not serve them well for retaining talent.

    Advice to Management

    Should focus on rewarding merit, etc., instead of worrying about keeping the status quo.


  11. MARKETING

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in North Brunswick, NJ
    Former Employee - Marketing Manager in North Brunswick, NJ

    I worked at DHL Express (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good work conditions.dynamic work place and industry. Great co workers. Travel opportunities all over the world. The growth opportunities good.

    Cons

    The senior management is not involved and is confused changing direction too much. Business competition increasing so margin under pressure.

    Advice to Management

    Be focused on international. Offer greater training and development resources to employee. Get rid of non performing managers. Promote from within.



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