DHL Express Reviews

Updated June 28, 2015
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349 Employee Reviews

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  1. Helpful (1)

    Great benefits, outdated company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newport, KY
    Current Employee - Anonymous Employee in Newport, KY

    I have been working at DHL Express (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, global brand recognition,improving training

    Cons

    everchanging direction, outdated internal processes, poor CRM, lack diversity, micromanagement, lack of trust, high managerial turnover, politics interfere with common sense decisions

    Advice to Management

    Invest in updated technology and young leaders, get out of your own way


  2. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Boise, ID
    Former Employee - Customer Service Supervisor in Boise, ID

    I worked at DHL Express full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Large Company with great vision and leadership. They train and build solid management.

    Cons

    Very metric focused in customer service.


  3. Helpful (1)

    I was well taken care of.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Courier in Manchester, NH
    Former Employee - Courier in Manchester, NH

    I worked at DHL Express full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The owner of the company was flexible, understanding and respectful.

    Cons

    Winter is a very slow season so you don't get much work.

    Advice to Management

    Get more routes and fix the slow winters.


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  5. Not bad--not bad at all.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Entry Writer in Erlanger, KY
    Former Employee - Entry Writer in Erlanger, KY

    I worked at DHL Express full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are about the best you can get for this kind of position. Healthcare is great and cheap.

    Cons

    They definitely pay below what other brokers pay. Unfortunately, this does not serve them well for retaining talent.

    Advice to Management

    Should focus on rewarding merit, etc., instead of worrying about keeping the status quo.


  6. MARKETING

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in North Brunswick, NJ
    Former Employee - Marketing Manager in North Brunswick, NJ

    I worked at DHL Express (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good work conditions.dynamic work place and industry. Great co workers. Travel opportunities all over the world. The growth opportunities good.

    Cons

    The senior management is not involved and is confused changing direction too much. Business competition increasing so margin under pressure.

    Advice to Management

    Be focused on international. Offer greater training and development resources to employee. Get rid of non performing managers. Promote from within.


  7. MIS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with a fantastic training program and product.

    Cons

    you are selling in a niche market so it can be challenging


  8. Not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Tempe, AZ
    Current Employee - Customer Service Advisor in Tempe, AZ

    I have been working at DHL Express full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Training was enjoyable, good shift

    Cons

    Once you leave training, there is ZERO support once you hit the floor, when you ask for help, people seem really annoyed and don't want to help you, no consistency amongst agents/mgrs/leads when asking questions. Big emphasis on sales... which is a pain. You are not empowered to help customers

    Advice to Management

    Need to continue to train and provide support even after training is over


  9. Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at DHL Express (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Large organization.
    Well known global brand.
    Great commission plan for sales people.

    Cons

    Lack of trust from middle level leadership to manage own business.
    Degree of micro-management.

    Advice to Management

    US CEO is fantastic. Keep doing what you are doing. Make sure your passion and trust in people trickles down to middle tier directors.


  10. Horrible company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Columbia, SC
    Former Employee - Anonymous Employee in West Columbia, SC

    I worked at DHL Express full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The corporation as a whole could be good, but they have weaknesses

    Cons

    Too many people are so self serving. Caught the boss fudging expense reports. He also lied on his resume to the company.

    Advice to Management

    Tighter screening on employees


  11. It was the average warehouse job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express full-time

    Pros

    Not a lot of heavy lifting good hours easy work

    Cons

    It can be very dull and boring. It is very heavy flow during peak season



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