DHL Express Reviews

Updated September 16, 2014
Updated September 16, 2014
265 Reviews
3.2
265 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DHL Express CEO Ken Allen
Ken Allen
107 Ratings

Review Highlights

Pros
  • Great work/life balance where many colleagues actually spend personal time together outside of the office (in 9 reviews)

  • Best working environment, great benefits and worldwide network for job opportunities (in 12 reviews)


Cons
  • Other than my ratings for senior management, my opinions are based on the US office (in 17 reviews)

  • Although DHL says they support work/life balance, it is unrealistic with the heavy workload that many of their employees are responsible for completing (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    experience was great

    Former Employee - Loader  in  Phoenix, AZ
    Former Employee - Loader in Phoenix, AZ

    I worked at DHL Express part-time for less than a year

    Pros

    great company to work for they take care of their employee

    Cons

    pay was not good and hours was horrible

    Advice to ManagementAdvice

    show your employee you care

  2.  

    Really great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express

    Pros

    I liked everything about the company and the work I did.

    Cons

    None whatsoever. I enjoyed everything while working with the company.

    Advice to ManagementAdvice

    Keep up the good work.

  3. 1 person found this helpful  

    Not the greatest place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry Clerk  in  Erlanger, KY
    Current Employee - Data Entry Clerk in Erlanger, KY

    I have been working at DHL Express full-time for more than 5 years

    Pros

    Paid vacation, health benefits, friendly people, location, interesting work

    Cons

    Many of the managers there do not treat employees with respect. There have been many times that I have seen upper management talk to employees like dogs. They are not willing to train or coach anyone to be better at their job, the solution for DHL managers is to point fingers and then fire you. Its a shame for such a big company to have such bad management. I am not happy there, but unfortunately I cannot find another job.

    Advice to ManagementAdvice

    Take care of your people, and maybe they would be willing to work a little harder.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Large company with customer focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Lancaster, PA
    Former Employee - Sales Manager in Lancaster, PA

    I worked at DHL Express full-time for more than 3 years

    Pros

    Good people to work with.

    Cons

    Confusing hours, not set schedule.

    Advice to ManagementAdvice

    Get more involved with the field.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    My experience is great working for DHL Express.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Delivery Driver  in  Troy, MI
    Current Employee - Delivery Driver in Troy, MI

    I have been working at DHL Express full-time for more than 5 years

    Pros

    Great work environment, management don't put pressure on you to make deliveries. It's never a problem when you ask for time off. Everyone is very helpful.

    Cons

    Not enough business, company needs to grow.

    Recommends
    Neutral Outlook
  7.  

    DHL is the industry leader in employee engagement & retention.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express full-time

    Pros

    DHL Express takes an extremely long time to hire individuals. Therefore, they truly make an informed decision..

    DHL Express spends a lot of time training their new hires and current staff. Therefore, the employees are never facing a scenario unprepared and always have information on who to contact if assistance is needed.

    Salary and insurance are generous. Benefits on college tuition reimbursement, life insurance, and vacation time is unheard of in a typical US employer.

    I found my calling and love my job!

    Cons

    Telecommuting is not an option at this time.

    Advice to ManagementAdvice

    Thanks for hiring good people and investing company time in employee engagement and development!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    You can make as much money as you want

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express full-time

    Pros

    If you work hard you will succeed and will get promoted very fast. You can put in the hours early in the week so you can have a shorter day on friday.

    Cons

    Alot of travel. Wear and tear on your car.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Dispatcher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express full-time

    Pros

    Technology was well supported, i.e. it worked most of the time. Well intended customer experience training, and product knowledge training. Good work if you are OK with hamster-like, execute task but don't go beyond type of work.

    Cons

    Management was weak, selected and retained without careful assessment of skills required for success. Promotion opportunities were not extended to most qualified - appeared to be given to favored male workers (see no HR driven skills assessments)

    Advice to ManagementAdvice

    Dig in, learn, commit to understand your department's process and require HR involvement with effective assessments. Management needs training on how to hire.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Work all you want they will make more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at DHL Express full-time for more than 3 years

    Pros

    Great opportunity to make money with a "niche" international product

    Cons

    Work Life balance takes a hit, Competitors are getting more aggressive and competent, Management tends to Micro Manage

    Advice to ManagementAdvice

    Loosen your grip

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor  in  Los Angeles, CA
    Former Employee - Operations Supervisor in Los Angeles, CA

    I worked at DHL Express full-time for less than a year

    Pros

    Co-workers, pay, internationally recognized company. Extremely competitively priced.

    Cons

    Management lacks soft skills. Management lacks the ability to communicate efficiently. Management has the bad habit of undermining and alienating staff.

    Advice to ManagementAdvice

    Learn to manage people. Managing systems shouldn't be the only focus. Connect with people. Build teams that work together not groups of people that are working in opposite directions because of the lack of communication.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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