DHL Reviews in Phoenix, AZ Area

Pros

Getting involved with the latest technology.

Cons

Upper management makes lots of bad choices. Getting a promotion requires lots of @$$ kissing. They promote people that are under qualified. Depending on who your boss is, it may not be that bad to work at DHL.

Advice to Senior Management

Please consult with your engineers before making a business decision. There are ways to cut corners without impacting service.

Pros

DHL makes use of new technologies. They provide a good salary and benefits. The facility in Scottsdale is nice.

Cons

Management is out of touch with the business and the employees. They are still trying to figure out how to run an IT shop. Running IT as a business does not work.

Advice to Senior Management

Bring IT back in and stop trying to run it as a business.

Pros

Team Spirit amongst small groups. Everyones wants to succeed

Cons

Each group works like they are working against the other. Everyone wants to succeed but want the glory for thier own team.

Advice to Senior Management

go back to school and learn some basic business principles. the overall gaol of the organization is not clear to end employees.

Pros

Pay is reasonable, benefits acceptable, immediate upper management tries, but doesn’t have the authority to change things

Cons

Over worked, for no overtime pay or recognition, except from some local lower management

Advice to Senior Management

Do not try to replace good ‘street smart’ people with twice as many naïve ‘book smart’ that will not work overtime and do not understand the criticality of problems. They also work ‘office hours’. Remember, just because the world economy is down, try to keep the good people who care, because when the economy starts up again, FedEx & UPS will have their people & will gobble up DHL’s business in Europe.
    Also, Since replacing the original upper management at Scottsdale, the local upper management has never tried or cared to meet the common folk. You need a good balance, not just book smart.

Pros

Dedicated, long-term employees who still come to work every day and do their best, even without sound direction or support from above. The benefits have been fair, as are the severance packages.

Cons

Constant changes in direction. Penny-wise, pound-foolish financial decisions. Bonus driven Sr. Managers. Incomprehensible and ever-changing IT strategy. The dysfunction starts at the Corporate level in Bonn, with one poorly conceived and implemented program after another introduced almost end to end since the purchase of DHL and Airborne by DPWN, with few signs of learning from mistakes of the past.

Advice to Senior Management

It's over. Turn off the lights and treat people with respect on the way out.

Pros

There is nothing good to say.

Cons

Senior Management doesn't have a clue. They only want "yes" people to tell them everything is great. If you say there are ways to improve things, you are not a team player because you think there is something wrong.

Advice to Senior Management

1. Learn some leadership skills - like how to define and communicate a vision, to start.

Pros

It is a low pressure work environment with not much to stress about.

Cons

As a low pressure low expectations place not much learning and growth can be expected.

Advice to Senior Management

Create a more competitive work environment.