DIRECTV Reviews

Pros

DirecTV is at it's core a fair employer with a good business sense to how to treats it's employees.
If an employee is also a student, DirecTV will be fair and work their schedule around the employee.
The benefits packages are diverse and well priced, giving employees a lot to pick from if they want.

Cons

While lower management is usually fair and reasonable, upper management seems to be lost and unprofessional many times.
An extreme lack of updated information, leaving employees confused to the smaller changes to what is expected of them.

Advice to Senior Management

Please get everyone on the same page, the non-management positions can only do what we're told, but when we're told fifteen different things, we're only going to be able to follow the last one said.

Pros

your on the phone all day talking to customers to buy directv..Nfl Sunday Tickect is the best time to work there because they give all types of insentives....(that s the money maker) When I first started I made and extra 800 to 1,000 on top of my regular pay...

Cons

They make it real hard for you to get commison..you have to go through to many hoops...They will snatch your commison in a hard beat for the dumbiest stuff.. They take money from you for being on the phone to long...but they want you to sell for them...

Advice to Senior Management

My advice would be for him to get on the phones in see what it is like as a sales agent for 1 day to see what it s like....

Pros

My site manager is the kindest most understanding person ever! If it wasn't for how great he is, I would not still be working here because the pay is so low.

Cons

Techs get paid beautifully. Office staff is paid TERRIBLY!

Advice to Senior Management

I understand that the techs make the money for the company but if it wasn't for the office staff, they wouldn't be able to do their job either. Office staff should receive the same type of respect and pay as the techs. We work just as hard.

Pros

The concept of a team is really promoted directv. They really value individual contribution, which was evidenced by my personally being invited to be involved in several focus groups during my tenure. They believe in recognizing a job well done as well as promotion from within.

Cons

Some of the downsides with working at DirecTV are centered around having to be available whenever the customers need you. So getting unscheduled time off can be tricky. You have to plan well in advance, however most the time exceptions could be made. Usually on short notice, you had to find someone to swap shifts our to replace you when not able to work.

Advice to Senior Management

You should give some thought or focus towards rotating CSRs between different roles and teams on the floor. I think it would be a good idea to at least give them the option to be rotated, say, every 3 months between CSR, CRG, and maybe even (with tenure). I believe this would improve morale as well as provide a well-rounded skill set for each employee. It would also help the company identify core talent and better position its resources.

Pros

Pay is good for entry level positions, even better for those in "staff" or "leadership" positions.
Excellent benefits - very good insurance and savings options, free DIRECTV w/ all the bells and whistles.
Many promotional opportunities for hard workers starting at entry level.
Good place to work if the money and benefits are your top consideration.

Cons

Management is fickle, always changing policies and making it difficult for workers to keep up with the flavor-of-the-month. Employees may spend a huge amount of time and effort on a project only to have it thrown away a week later because the company changes direction.
Very little scheduling flexibility or human treatment. Granted, call centers are 24/7 operations so employees shouldn't expect normal business hours. However, the company shows limited empathy for employees with short-term hardships that require creative scheduing. Reasonable accomodations to help with work/life balance are rarely considered, even for staff that isn't responsible for answering 24/7 customer calls.

Advice to Senior Management

Figure out what works and stick with it.

Pros

It was easy to get the job.

Cons

They have you come in and fill out paperwork before you are being paid. This should be done during training.

Pros

Some of the benefits for working at Directv is the free programming, bonuses, and 401k match. The management is not all that bad.

Cons

Some cons for working for Directv are; having to work holidays, having to shift bid, being forced to work overtime.

Pros

Free DIRECTV, generous time off, great benefits and dynamic company and industry.

Cons

Create an education channel that would offer lectures and even rudimentary learning programs.

Advice to Senior Management

solve the broadband issue

Pros

directv has great benefits including employee accounts

Cons

not very good communication overall as company. women dont have as much respect as men

Advice to Senior Management

everyone needs to be on the same page

Pros

The pay....if you can get jobs.

Cons

Piece Meal work...enough said. Some weeks I made money, other weeks I lost money.

Advice to Senior Management

When you have the best product and make money, who cares how employees are cared for?