DIRECTV Reviews in Denver, CO Area

Pros

1. Pay is decent. But not the best. However, the benefits are excellent including a zero deductible medical plan. Who has that anymore?

2. Free DIRECTV to employees!

3. Competent management at a company that does a great job of ensuring security for the future.

4. Management is approachable and easy going for the most part.

5. Well structured company with very clear lines to management from any position.

Cons

Not a lot to say here. Overall, the best company I've worked for by a long shot! I should never have quit! There are a couple of things though.

1. Lots of red tape. Sometimes hard to get things done. To be expected in such a huge company. However, it is rare that a company takes a hard look at this and attempts to make changes. DIRECTV is very good in making improvements and many things got easier with less red-tape the longer I worked there.

2. Dead weight. There are a lot of ill qualified people who work here that just aren't too bright. It takes a long time to get rid of them and some are there still simply due to tenure. I'm sorry, but dead weights really annoy me so I have to mention it!

3. DBAs Hardware support people all of a tude. Typical God complex. However, you can get on a DBA or Admin's good side by one of two ways: a.) go drink with them b.) just be on your a game when you interact with them for any reason. You will earn their respect.

Advice to Senior Management

Keep it up! Leadership is doing a wonderful job here!

A few things you could work on:

1. Hire more young blood straight out of college with fresh ideas. There is a lot of transfer in big companies like directv from other large companies. I think DIRECTV could benefit from some young energetic people.

2. It's tough running call centers. You do a great job for the most part. However, I think you could give your employees at that level a lot more benefit of the doubt and respect. Treat them less like highschool students and more like professionals and they will begin to act more like professionals. I used to work in those positions, so I have to be true to where I started and mention how ill treated and ill respected I felt at times. However, with that said - great job at making the call center a fun and exciting environment!

3. Be more proactive in adopting newer technology more quickly. I mean this as an internal comment. Our customers tech is great! However, internally we are outdated in most areas.

4. Force people in administrative roles to be more accommodating and helpful. There are a lot of technical admins with tudes. This should not be tolerated. But unfortunately, they get it from their department managers in many cases.

Pros

Benefits, health, dental and vision

Cons

When a member of the good ol' boys are caught violating employee rights or company policy they are transferred to another site. Whereas frontline ee's are terminated.

Advice to Senior Management

Apply company policy and proceedures to all staff members including management. All too often members of management receive differential treatment than other members of staff and transfered to another location so that local site employee's don't know they are still with the company. The good ol' boy syndrome needs to go away!

Pros

DIRECTV is a great product that as an employee, you can really be proud of. We have great benefits, and overall the employees are treated well. You have the opportunity to interact with many departments within the company in which you are able to build many relationships that can promote upward growth.

Cons

Some of the promotions could be designed a little more fairly for customers. For example, the 12 month rebates should be automatic, which would provide a better customer experience.

Advice to Senior Management

The national offer rebates should be instant. Customers should be able to change their equipment and packages within a certain time frame after activation, without having to pay for additional equipment or risk of losing their rebates.

Pros

It was easy to get the job.

Cons

They have you come in and fill out paperwork before you are being paid. This should be done during training.

Pros

They have a decent product...but could treat folks better.

Cons

Decent product dont' feel they respect the customer or employees.

Pros

Flexible work hours, nice office to work in, and learned alot about the call center buisiness.

Cons

The manager I worked for was awful. There was not alot of talking between scheduling and forecasting groups. It was a misrable job and place to go everyday.

Advice to Senior Management

Work out your disagreements with each other.

Pros

Working with great people who are smart and fun, interesting work and a fast paced environment, opportunity to learn alot, very collaborative work environment with amazing team spirit, excellent compensation and benefits package, nice facility, solid company

Cons

Recent layoffs handled very poorly - ambush/blindside style for those laid off and layoffs communicated poorly to those co-workers still employed. There is a pretty high level or inappropriate behavior that is tolerated (hostile work environment, sexual harrassment). Unprofessional actions are not curtailed due to upper management being absent. Decision making and disciplinary actions that seem to be unreasonable (holding people accountable for things out of their control).

Advice to Senior Management

Come out of your offices and walk around more to see what is really going on; have a backbone. Make sure everyone knows the rules you plan to enforce. Reward and retain those who are professional and making contributions to the company's goals.

Pros

I like the industry, therefore I enjoy working at DIRECTV. I work in the customer care organization, it seems like the management is very together on this side of the business.

Cons

Having worked here for less than a year, I would not say that I have encountered any downsides.

Advice to Senior Management

I would tell senior management to keep doing what they are doing. They are making good decisions, and taking the business in a positive direction. The only area we are lacking compared to our direct competitor is on the technology front. Perhaps they could purchase EchoStar's engeineering department in order to bring DIRECTV's STBs up to speed.

Pros

good pay
industry leader
competent management
Free DirecTV

Cons

excessive bureaucracy
some people promoted beyond competency
expense reimbursement is a pain

Advice to Senior Management

keep executive pay in line.

Pros

Good OT and shift differential. Free Directv service.

Cons

Absolute ineptitude as far as management goes. Moral is at an all time low and they seem to go out of their way to drive it even lower. Management is basically a bunch of engineers that were given authority but possess absolutely no leadership skills. People that actually had an aptitude for leadership were fired 4 yrs ago.

Advice to Senior Management

Grow a pair, look in the mirror, and realize that you aren't doing your jobs well. Then step down and let those who actually can lead do so.