DIRECTV

  www.directv.com
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DIRECTV Reviews

Updated August 18, 2014
Updated August 18, 2014
539 Reviews

3.2
539 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
302 Ratings

Review Highlights

Pros
  • This company also provides great benefits with a good vacation and time off plan (in 32 reviews)

  • Good benefits and a strong commitment to doing things the right way (in 31 reviews)


Cons
  • Long hours and have to work hard for a work/life balance (in 12 reviews)

  • Starting salary and long hours seem to account for the buik of the high turnover rate for new hires (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Wonderful experience with wonderful people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Automation Engineer  in  El Segundo, CA
    Current Employee - Automation Engineer in El Segundo, CA

    Pros

    Flexible hours, great people, management is also good.

    Cons

    Traffic is really bad but you end up getting used to it.

    Advice to ManagementAdvice

    Everyone has been super helpful.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    THIS IS ONE OF THE BEST COMPANIES I HAVE WORKED FOR!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Englewood, CO
    Current Employee - Manager in Englewood, CO

    Pros

    - Amazing culture
    - Everyone is always happy
    - Collaborative culture
    - Good benefits and compensation
    - Very employee focused
    - Very strong sense of social responsibility
    - Lots of opportunity for development and advancement
    - Transparency and communication within the company
    - Best in Class employee engagement based on most recent Organizational Health Survey
    - Top 10 Best Places to Work in Denver

    Cons

    - Still could use some standardization between departments
    - Sometimes there is not a consistency with the title a person holds and the work that they do
    - Benefits kick in the first of the month after 60 days. It would be nice if that were shortened

    Advice to ManagementAdvice

    With the AT&T deal ongoing, continue to cascade information down through the ranks. You have done a great job so far so continue in that vain.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Never saw a company that was more overstaffed and so inefficient

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Administrator  in  El Segundo, CA
    Current Employee - Linux Administrator in El Segundo, CA

    Pros

    It is near Hollywood. It inspires people to be an actor, and pretend to listen to your work colleagues.

    Cons

    Very inefficient. Too many people who do not actually know much, and do not contribute technically. A culture in which people do not do basic research on Google before discussing a technical issue. Not everyone can contribute at a super star technical level- but a Linux administrator should understand Linux administration before commenting on a new feature of Linux- and so on....

    Advice to ManagementAdvice

    Benchmark against much better IT organization, and improve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Worse commission pay structure ever.Making $300-$400 every 2 to maybe 3 weeks is not ideal....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Beaumont, TX
    Former Employee - Sales Representative in Beaumont, TX

    Pros

    Somewhat flexible schedule
    Sales teams are usually pretty upbeat

    Cons

    Management seems to be more worried about having people that will get them their bonus and not so much correct marketing for the demographic of the area. Being on your feet all day with nothing more than a table with pamphlets is not a great way to sell products. You would only get paid if the customer actually went through with installation. This is understandable, however, management does not notify employees of exactly what orders were completed. So the employee never knows how much their check will be. The management also takes out their bonus cut before you get your commission. So, your payout may be floated over a 2-3 week period. Ex. you sign up 10 customer one week @ $100 dollar commission per completed order. 7 complete the installation. You don;t get your 700 buck the next check. You may get $300-$400 and a week late get the rest. Very difficult when you are trying to plan to pay bills.

    Advice to ManagementAdvice

    In an area where it is easier and faster to get cable, management and marketing should be more creative with strategies to help build a customer base.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    They hire in droves and just as many leave

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    health insurance. Pay is only $9/hr.

    Cons

    Fast paced. Feeling drained. Damned if you do this, damned if you do that.

  7.  

    Did not enjoy working for this company mainly because they do not care about the customrt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support- DIRECTV  in  Murray, UT
    Former Employee - Technical Support- DIRECTV in Murray, UT

    Pros

    I was allowed to work from home

    Cons

    High stress...focus on how quickly a call can be completed

    Advice to ManagementAdvice

    Start caring more about the customers and how they are treated instead of encouraging employees to get off the call quickly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    It was an okay journey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA

    Pros

    Flexible hours, great co workers! Were still friends to this day

    Cons

    Lots of favoritism, boss was very mood swingy

    Advice to ManagementAdvice

    I have nothing to say to them

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Discrimination!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Designer  in  New York, NY
    Current Employee - Designer in New York, NY

    Pros

    Some great co-workers, I wish could have stayed longer to help out my fellow team as well as my manager. I didn't want to leave my work load at the time unfinished.

    Cons

    Someone in the Senior Staff at the DMG group is outright discriminatory, and I wish I could have been able to resolve that persons issues face to face directly and personally.

    Advice to ManagementAdvice

    Judging people by their work and reviews by immediate co-workers would be the best measure of an employee.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good starting point if you would like a career in telecom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech  in  Akron, OH
    Former Employee - Tech in Akron, OH

    Pros

    Can make money, be your own boss and meet new people everyday.

    Cons

    Well we don't have any more HD receivers in the warehouse, so drive an hour to get one from another tech, we still expect you to get to you're job on time tho.

    Advice to ManagementAdvice

    None. Every job has it's pro's and con's. However is there any motivation to make this a career? I guess if you want to be hanging dishes when for 50.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    flexible work for some one who have another thing to take care of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Satellite Technician  in  Tampa, FL
    Current Employee - Satellite Technician in Tampa, FL

    Pros

    flexible, you will be able to choose if you work the whole day or just the half, you will be able to take personal time whenever you need.

    Cons

    not so busy in winter, and extremely busy in summer, customer satisfaction is very important to keep your job and income grade.

    Recommends
    Positive Outlook
    No opinion of CEO

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