DIRECTV Reviews

Updated August 25, 2015
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3.6
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Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
426 Ratings

Pros
  • Great benefits, treats employees well (in 44 reviews)

  • very good benefits - Especially medical (in 36 reviews)

Cons
  • Little to no professional development in an extremely high stress environment with no work/life balance (in 20 reviews)

  • Required long hours at 6 day a week (in 18 reviews)

More Pros and Cons

805 Employee Reviews

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  1. Great !!

    • Senior Management
    Current Employee - Saltelite Technician in Covington, LA
    Current Employee - Saltelite Technician in Covington, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits and co workers. Free tv with all channels

    Cons

    Sometimes long work hours. Working in the elements. If you don't enjoy working in the elements then this position isn't for you

    Advice to Management

    Nothing so far


  2. DirecTV MDU

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Billing and Service in Eden Prairie, MN
    Current Employee - Customer Service Representative Billing and Service in Eden Prairie, MN
    Doesn't Recommend
    Positive Outlook

    I have been working at DIRECTV full-time (Less than a year)

    Pros

    Great work environment where we strive to enhance each other to improve the quality of our customers service or sales call experience. There was a previous posting on this company. In a way this is an update. Training is not longer three weeks and you are thrown to the wolves. It is at least 4 and then about two weeks of nesting where you are monitored and helped. The information is NOT just Stuff in as fast as possible. If you are not understanding the information the trainer team will take plenty of time to explain it to you. The sips while they are busy are very helpful and there is now a split between sales and service. If your sales you gets sales if your service you get service. In the past several months I have never come across anyone who refused to take the call they were supposed to and still remain employees for long.

    Cons

    There are times when the schedule is crazy and it seems like it can change a lot. Sups can be scarce from time to time but somebody usually knows where they are plus R&R is always there to assist as well.


  3. Broadcast Tech Services Tech 1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadcast Technician in Tucson, AZ
    Current Employee - Broadcast Technician in Tucson, AZ
    Recommends

    I have been working at DIRECTV full-time (More than a year)

    Pros

    Good company, great benefits and the opportunity to work with bleeding edge technology.

    Cons

    Shift work and level one pay is low.

    Advice to Management

    none


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. IT Analyst II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DIRECTV full-time (More than a year)

    Pros

    Great people, networking. Young company mentality with Fortune 100 resources.

    Cons

    Everything is in a state of flux now post merger.


  6. Cable technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cable Splicing Technician in Sacramento, CA
    Former Employee - Cable Splicing Technician in Sacramento, CA
    Recommends
    Negative Outlook

    I worked at DIRECTV full-time (More than 8 years)

    Pros

    Free tv while employeed. Dtv

    Cons

    Low pay ..management sucks balls

    Advice to Management

    Treat your employees as you treat your customers.


  7. Software Test Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Test Engineer in El Segundo, CA
    Current Employee - Software Test Engineer in El Segundo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DIRECTV (More than a year)

    Pros

    As a contractor I have the flexible to work and the leads and manager are awesome people to work with.

    Cons

    18 months contract is one constraint that even you like to work for long you have to take break.


  8. Specialist, customer resolution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist, Customer Resolution in Boise, ID
    Current Employee - Specialist, Customer Resolution in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DIRECTV full-time (More than a year)

    Pros

    This position allows for full resolution of customer issues that cause frequent callbacks to the company. I love being able to help people with no sales pressure... The job is to resolve the issue. Perfect fit for me on the phones. I've worked in both Ace and Crg prior to accepting this position, and can say each has its strengths an opportunities.

    Cons

    I can't really think of anything negative to say about this place. They care about their people, benefits are great, and pay is generous for this type of work. People who complain about Directv are typically the type that will take no accountability for their attendance or performance and blame 'management' for their troubles.

    Advice to Management

    Keep doing what you do. I've been with Directv over a year and have yet to be met with closed door or a cold shoulder from any member of management.


  9. Directv life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Neutral Outlook

    I have been working at DIRECTV full-time

    Pros

    Good compensation, great promotion and bonus (if you do your job)

    Cons

    Long work hours (60+ hours is normal)


  10. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV full-time

    Pros

    Great selling and motivational enviornment for sellers

    Cons

    Cold calling and having to close


  11. Great Place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Denver, CO
    Current Employee - Customer Service Representative III in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DIRECTV full-time (Less than a year)

    Pros

    Great managers. Great policies ( very employee friendly). They have a set of standards for everyone to be completely open and transparent.

    Cons

    The demand is sometimes a little rough to manage however always are given the tools to push through.

    Advice to Management

    Keep it up



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