DIRECTV Reviews

Updated October 22, 2014
Updated October 22, 2014
573 Reviews
3.2
573 Reviews
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Recommend to a friend
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DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
321 Ratings

Review Highlights

Pros
  • This company also provides great benefits with a good vacation and time off plan (in 43 reviews)

  • Good benefits and a strong commitment to doing things the right way (in 34 reviews)


Cons
  • Work life balance is a bit challenging but that goes along with a strong company (in 18 reviews)

  • Starting salary and long hours seem to account for the buik of the high turnover rate for new hires (in 18 reviews)

More Highlights

Employee Reviews

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  1.  

    Too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Retention Agent in Boise, ID
    Former Employee - Customer Retention Agent in Boise, ID

    I worked at DIRECTV full-time (more than 3 years)

    Pros

    The company has good employees that tend to care. They also do have good pay and benefits for the area.

    Cons

    The promotions are based on how well you play politics. Many agents were padding stats by having their supervisors take hits. Taking a hit to personal stats because other agents didn't properly do their jobs properly is a huge negative. Being a rep that had substantially (proven) higher customer service scores than the rest of the company and being harassed due to inability to sell upgraded equipment or services is detrimental to the customer service. Mandatory overtime for college students is difficult to schedule.

    Advice to ManagementAdvice

    I shared advice previously with team leaders, managers, site managers and Mike White simple processes that could and should be implemented and no action was taken.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Trainer in Tullahoma, TN
    Current Employee - Systems Trainer in Tullahoma, TN

    I have been working at DIRECTV full-time (more than an year)

    Pros

    most the benefits are great. Free TV is awesome.

    Cons

    Medical insurance cost too much out of pocket

    Advice to ManagementAdvice

    revisit the health plans

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company to work for as long as you like constant change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK

    I have been working at DIRECTV full-time (more than 5 years)

    Pros

    Great benefits, treats employees well.

    Cons

    changes happen all the time from procedures to policies

    Advice to ManagementAdvice

    Lots of hands on training

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fast paced, Good products, Managers lacking leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hardware Test Engineer in El Segundo, CA
    Former Employee - Hardware Test Engineer in El Segundo, CA

    I worked at DIRECTV full-time (less than an year)

    Pros

    Free parking and free coffee

    Cons

    I worked for DirecTV as a subcontractor. I worked in the hardware IHD (In Home Distribution) department testing LNBs as a Validation Hardware Test Engineer. The testing was far from validating the hardware since their process was very low quality and the tests were always changing constantly (and weren't being documented in the Test Procedures). Their management is lacking leadership, the senior management aren't updating their Test Procedures like their supposed to, so you have to keep a notepad that has all your notes in it that you have to refer to. There are over a dozen different tests. Really? Management don't listen to you as a worker to help improve their process which is lacking very much. About half of the time some of the co-workers do not have a sense or don't care to help others.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Work Overload - No work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager in El Segundo, CA
    Former Employee - Finance Manager in El Segundo, CA

    I worked at DIRECTV full-time (more than 3 years)

    Pros

    - Decent pay
    - Good Benefits

    Cons

    Work Overload, no work/life balance resulted in high turnover in my department. Quite a challenge onboarding new employees into the role since their is limited training and knowledge transfer. Co-workers not supportive of the overall success of the department, all they cared about was their own success. Dog-eat-dog -world!!!

    Advice to ManagementAdvice

    My Boss worked almost 15-18 hours days, quite often staying at the office well beyond midnight. That was the expectation set for the team, which made is challenging for many to incorporate some balance in their lives. Some of the team got sick often due to the stress caused by the workload, and not having a stong team to spread the work around. Despite bringing up the fact that we needed to augment the headcount on our team and bring on some "A" players so there was a better balance of resposibility, Sr. Management paid no attention to it. After all, keeping the headcount down meant more money in their pockets with their generous bonus structure.

    It is in the company's best interest to bring on good talent and nurture them to stay in the organization. Take a look at your turnover and actually LISTEN to your employees. Allow them to communicate freely and don't just hear them......listen to their hallenges and act on it, so you can build a world class organization.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Hard work, but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installation Technician in Albany, OR
    Current Employee - Installation Technician in Albany, OR

    I have been working at DIRECTV full-time (more than 5 years)

    Pros

    Great benefits. Company supplies a van, tools, and training to allow you to succeed. If your willing to work hard, provide an excellent customer experience and follow the guidelines that you're given during training, you can make a great living at this job!

    Cons

    Long hours. Unfortunately, if your a family person, work/life balance can be lacking. You will have very late nights, but in our shop, your fellow techs are good about helping each other so you can get home earlier. Piece rate position, so while you can make a lot of money during the busy season, when it slows down, it can be frustrating. Reschedules, cancellations and no line of sights mean zero pay, but it often equals out during the busy part of the year.

    Promotion opportunities do exist, however, it often requires that you're willing to move to another shop. Being promoted within your own shop is often extremely difficult.

    Advice to ManagementAdvice

    Look at promoting within the shop. It is very disappointing to a tech that wants to do more, to always see outside people being promoted over techs that have applied within the shop.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    I enjoyed the fast paced environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Diego, CA
    Current Employee - Account Manager in San Diego, CA

    I have been working at DIRECTV full-time (less than an year)

    Pros

    Great pay (hourly + very good commission), flexible hours

    Cons

    overworked, Sales isn't an "honorable" business

    Advice to ManagementAdvice

    Provide more customer incentives for current customers, not always new ones

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Everything will change in 6 months when AT&T buys Directv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK

    I have been working at DIRECTV full-time (more than 8 years)

    Pros

    Low stress job, good benefits, with a little seniority you can get a good schedule.

    Cons

    Too much depends on your immediate supervisor.

    Advice to ManagementAdvice

    Stop changing policies all the time.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Do not contract for DTV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DIRECTV as a contractor

    Pros

    I cant think of any

    Cons

    They treat their contractors like second class citizens.
    Contractors have to clock in and out, if their hours charged do not match what is "clocked" in, they call your attention.
    Contractors are not allowed at company meetings or extracurricular events
    The building air is dirty, I was sick half the time.
    Their software development process is slow and dependent on offshore teams.
    About half of the time some co-workers do not have a sense or dont care to help others

  11.  

    It was excellent and gave a great idea of what I want to do next

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DIRECTV full-time

    Pros

    The benefits are great, Human resources has created a great atmosphere and balances your personal life with your work life.

    Cons

    Personal growth is very difficult. There is very little room to grow (at least in the Colombia branch).

    Recommends
    Positive Outlook
    No opinion of CEO

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