DIRECTV Reviews

Updated April 16, 2015
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Employee Reviews

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  1. They were a decent big corporation to work for.

    Former Employee - Team Leader
    Former Employee - Team Leader

    I worked at DIRECTV full-time (more than 3 years)

    Pros

    Great benefits and compensation. Lots of opportunity to grow and advance.

    Cons

    It is a corporation so there is not any sense of family or belonging. There is no escaping the rules and regulations.

    Advice to Management

    Introduce change more tactfully when it negatively impacts your people.

  2. Helpful (3)

    I work For Directv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support- DIRECTV in Tulsa, OK
    Current Employee - Technical Support- DIRECTV in Tulsa, OK

    I have been working at DIRECTV

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The training course they put the CSR Techs through has been modified, they spent 7 weeks getting us ready for the floor and helping us along. Great benefits and wonderful opportunities.

    Cons

    The training needed to focus more on all types of learning styles and not just one. I didn't like how the in-class instructer wasn't taking the time to think of other learning styles. She focused more on the "Presenting the information and where to find it" types but left the visual learners in the dust.

    Advice to Management

    Work on changing the instructors versatility and flex to include more then 1 learning style

  3. Great Company! Working on products impacting loads of people. Potentially more opportunities with ATT on board!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in El Segundo, CA
    Former Employee - Program Manager in El Segundo, CA

    I worked at DIRECTV full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work - life balance, Time off policies increases with experience. Flexible environment.

    Cons

    Large company with multi-different groups sometimes with overlapping responsibilities. it can create some political situation but typical for a company this size.

    Advice to Management

    Streamline the organization!

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  5. Sweat factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr3 in Huntington, WV
    Former Employee - Csr3 in Huntington, WV

    I worked at DIRECTV

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Bonuses are really big and nice

    Cons

    Managers will ride you hard

    Advice to Management

    Be nicer to your employees

  6. Called a Tech Administrator, really a underpaid Lvl 2 CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Administrator Lvl I in Eden Prairie, MN
    Current Employee - Technical Administrator Lvl I in Eden Prairie, MN

    I have been working at DIRECTV (less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Free Directv subscription, We, at least my department, have a say so in our hours/days worked

    Cons

    At least at the Multiband division of DirecTV, they expect Tech Support to upsell the clients as to purchasing faster speeds when they call in to state their internet services is down

    Advice to Management

    Hire some more people for Sales and Services Help Desks and let Tech Support be a true Tech Support department.

  7. Project Coordinator

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Project Coordinator in El Segundo, CA
    Current Contractor - Project Coordinator in El Segundo, CA

    I have been working at DIRECTV as a contractor (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    You learn a lot in the short amount of time you are here, especially in the Software Engineering department. There are plenty of opportunities for you to gain more knowledge or the back-end technology used to develop and program or apps from the ground up.

    Cons

    There are limited potential for growth and you feel that there people that are willing to climb over you to get ahead. Got to be careful of whose's toes you may be stepping on.

    Advice to Management

    Listen to what your your employees want in their future career path and help nurture and foster the skills they will need to get where they want to be.

  8. Fun and fast paced work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay, good bonus structure, friendly management and Co workers

    Cons

    Turnover rate, lack of training on every product, strict schedule with shorter breaks

    Advice to Management

    Do not let AT&T merger change directvs way of doing things. The best part of the company is that upper management seems to value their employees and that is rare nowadays

  9. I have worked here going on 10 as a service technician and installer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician in Richmond, KY
    Current Employee - Field Service Technician in Richmond, KY

    I have been working at DIRECTV

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    you're outside move from place to place make your own decisions

    Cons

    weather plays a big role in your day hard to keep equipment on vehicle and they've been given our job to contractors instead of in-house tech some months you make good money some barely any at all

    Advice to Management

    they need to work on career building and potentials to get raises and not sell out to contractors

  10. Successful due to large cash reserves and hardworking employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Systems Architect in El Segundo, CA
    Current Contractor - Systems Architect in El Segundo, CA

    I have been working at DIRECTV as a contractor (more than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Cool technologies and industry leading services. Rapidly growing so lots of change for advancement. Great diversity and lots of good people working there. Love a lot of my teammates.

    Cons

    Culture is sink or swim. They invest little or nothing in their employees. Keep their labor costs down by importing most of the technical staff from overseas. Organizationally they are a mess. Roles and responsibilities are not clearly defined, standards are not enforced, and they have no technology roadmaps. The fact they are still in business is a tribute to their (vanishing) lead in the satellite deliver. As the industry moves to broadband I expect they will be eaten alive by the competition.

  11. Great Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at DIRECTV full-time (more than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Recognizes top employees, rewards for good performance, encourages personal development.

    Cons

    Senior Level Executives are not on the same page and this results in constant restructuring and leaves many without a job.

    Advice to Management

    Work together for success. Employees are people and people are invaluable to your companies success.

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