DIRECTV

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DIRECTV Reviews

Updated August 16, 2014
Updated August 16, 2014
538 Reviews

3.2
538 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
301 Ratings

Review Highlights

Pros
  • This company also provides great benefits with a good vacation and time off plan (in 32 reviews)

  • Good benefits and a strong commitment to doing things the right way (in 31 reviews)


Cons
  • Long hours and have to work hard for a work/life balance (in 12 reviews)

  • Starting salary and long hours seem to account for the buik of the high turnover rate for new hires (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    typical corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Producer  in  El Segundo, CA
    Current Employee - Content Producer in El Segundo, CA

    Pros

    satbility, free DTV service (whicho never took advantage of)

    Cons

    corporation - you make friends and try to be happy knowing your a cog in the wheel ... remember human resources dept is to protect company's liabilities and not to protect employees interests ... at any company .. good to remember at corporations

    Advice to ManagementAdvice

    doesnt matter what i think

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Started out great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    Pros

    It was nice to get monthly bonuses and good benefits. Leadership is well trained and available to answer questions.

    Cons

    The job changes at such a fast rate that I never felt like I totally knew my job. I'm not typically resistant to change but I was in six different call types in 7 years and at one point had 4 different supervisors within 3 months.

    Advice to ManagementAdvice

    Consider that change for the sake of change or to make your mark is not condusive to a good working environment. Also, multitasking is not a good thing. You ask that the Customer Service reps know everything about everything. That is not possible when you change things on a daily basis.

    Doesn't Recommend
    Approves of CEO
  3.  

    I had a new experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Engineer  in  El Segundo, CA
    Former Employee - QA Engineer in El Segundo, CA

    Pros

    IN THIS POSITION I learned a lot.

    Cons

    this place is too competitive.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great Place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Huntington, WV
    Current Employee - Customer Service Representative in Huntington, WV

    Pros

    Manageable hours, tons of room for improvement, and lots of coaching to help improve sales.

    Cons

    Just overcoming objections and meeting goals. Nothing else really.

    Advice to ManagementAdvice

    Doing a great job! Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fast-paced, high performing organization. Buckle up for a hectic ride. Delivery focused. Must compete for people's time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  El Segundo, CA
    Current Employee - Director in El Segundo, CA

    Pros

    There is no slack and low-performers are weeded out fairly quickly. That means that most everyone you work with is focused on getting the job done and they are good people to work with.

    Cons

    The pace can be difficult to maintain. Corners get cut in favor of quantity of delivery over quality of delivery, though high-quality is expected.

    Advice to ManagementAdvice

    The programs that are thought to benefit employees by providing time to learn and grow really just add more overhead on already overloaded resources. Either get comfortable with dialing back delivery expectations or minimize time requirements for non job-related activities.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Poor Middle Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Control Analyst  in  Denver, CO
    Former Employee - Production Control Analyst in Denver, CO

    Pros

    Excellent co-workers - nice office accomodations.

    Cons

    Upper management cares little for employees -- too much micro-management and no accountability for middle managers. No technical career path -- the only way to advance is in management. Little to no professional development in an extremely high stress environment with no work/life balance.

    Advice to ManagementAdvice

    Take care of your people, - they take care of you. Make rea,l substantive changes - don't just add processes for the purposes of CYA.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Team Leader - Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader - Sales Representative  in  Houston, TX
    Former Employee - Team Leader - Sales Representative in Houston, TX

    Pros

    Working with customers because I really enjoy people (plus closing a sale has just always been easy for me) and working in the retail store with employees and mangers.

    Cons

    Owner did not know how to run his business nor people. Even with a DTV signed contact of hourly & commission upon hire, manager deviated from legal contact without notice nor anything in writing. There is no employee handbook, no manual given to reps on set compliance, therefore owner can send a sales rep home if no sales made 3 days in a roll if owner chooses. This isn't told upon hire nor that if a rep missed any work schedule hours in that pay period, commissions earned were not paid - only hours recorded on timesheet. The training is ok, but it's provided by owners that once had their own stores which were taken from them, and sent back to retrain -- yet THEY are training new sales reps. Turnover is massive due to pay scale and working many hours 6-7 days a week, unethical procedures, poor feedback, "rule" and work schedule changes very last minute with no regard to the sales reps responsibilities outside of work. Upon hire all reps told advancement opportunities to be an owner yet there is NO opportunity to advance; only to give sales/installs away that a rep earned according to contact. There are no residuals. Bad setup of a third party affiliate for DTV and reflects on not just DTV but retail stores as well. I recommend NOT working for an owner but DO recommend a direct DTV opportunity.

    Advice to ManagementAdvice

    Must have leaders within your organization to BE leaders in order to have real teamwork & success for all - not just an owners bank account. Need policies and procedures signed along with the legal contacts all sign upon hire. Need better recruiting staff that have experience in finding good sales - that have ANY experience in recruiting. HR is out of compliance as well as payroll procedures according to law. MUST keep your people happy to keep any company from such high turnover. Too much time training new people day in and day out for anyone to make a profit & succeed. But new reps can't make quota of $400/week, anything under goes to the owner and then newbies quit because they have families. Get it together or your third party affiliate company of DTV will be a thing of the past as will the unprofessional & unethical reps you keep happy.

    Shame Shame on you, leading-on new reps with bills and families to believe the hype just to watch them fail without any conscience.

    ***ONLY ONE STAR FOR THIS NORTH SIDE HOUSTON BUSINESS - GREENSPOINT***

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Nice people and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Huntington, WV
    Former Employee - Customer Service Representative II in Huntington, WV

    Pros

    Directv provides nice benefits package and was constantly offering prizes and incentives in addition to everything else. People are really nice to work with and lots of scheduling options. Much better employer in terms of pay and benefits than most in our area.

    Cons

    Very fast paced and goals were always changing and at times nearly impossible to meet. Depending on your team lead they may work with you or fire you. There was no consistency and most team leads approached goals with regards to how it effected them not as how they could help you improve.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    not really professional managers at sw eng !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    the env is really good as it has diversity and not stressful at all .

    Cons

    The worst thing is the not really skillful and knowledgeable managers in there, they act as they know a lot, but they just pretending, specially the one that I know. she says she is a ucla graduate but I doubt it !!! Also the pay is not good for what you do.

    Advice to ManagementAdvice

    try to think out side the box and give enough opportunity to your employees .

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great meeting new people and selling this great Satellite TV service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Wilmington, NC
    Current Employee - Sales Representative in Wilmington, NC

    Pros

    Great team. Everyone there is well motivated to do the best job possible.

    Cons

    Working 6 days a week with only 1 day off can can make you really tired after 3-4 in the field. In addition to working my normal shifts, I have been asked to help automate the office by writing an Apple App to help calculate customer fees and have yet to receive any verbal or monetary compensation for my extra work

    Advice to ManagementAdvice

    Split up shifts so that everyone can get at least 2 days off. There are enough employees to have 2 sales representatives at each store location. Some stores, however, can get by with just 1 due to lack of traffic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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