DIRECTV Reviews

Updated August 27, 2015
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807 Employee Reviews

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  1. Great Place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Denver, CO
    Current Employee - Customer Service Representative III in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DIRECTV full-time (Less than a year)

    Pros

    Great managers. Great policies ( very employee friendly). They have a set of standards for everyone to be completely open and transparent.

    Cons

    The demand is sometimes a little rough to manage however always are given the tools to push through.

    Advice to Management

    Keep it up


  2. I was a contractor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Test Analyst/Team Leader in El Segundo, CA
    Former Employee - Test Analyst/Team Leader in El Segundo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DIRECTV (Less than a year)

    Pros

    Very challenging environment, good environment.

    Cons

    Deadlines too aggresive, too much work outsourced.


  3. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Freehold, NJ
    Current Employee - Anonymous Employee in Freehold, NJ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at DIRECTV full-time (Less than a year)

    Pros

    decent pay good people to work with and supervisors don't hassle you to much if you do your sales

    Cons

    High Quota. Sales people are forced to perform to a sales target that is unrealistic. If you can make it you are a hero if not goodbye

    Advice to Management

    recognition of employees even at the lowest level is a great place to start. No more emials about execs getting articles while I am working my butt of to keep my job


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  5. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Toomsuba, MS
    Former Employee - Call Center in Toomsuba, MS
    Neutral Outlook
    No opinion of CEO

    I worked at DIRECTV full-time (More than 8 years)

    Pros

    Great Experience to work with customer to deliver with expectations and results.

    Cons

    To look at different ways and ideas to get it right, even if you had to lose and gain a customer back with better quality and assurance.


  6. Excellent Employer with lots of perks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at DIRECTV full-time (More than 5 years)

    Pros

    Free DIRECTV; All about learning and coaching; Leadership direction for employee growth; Excellent benefits and financial compensation

    Cons

    Uncertainty due to recent AT&T merger and constant leadership changes

    Advice to Management

    Better communication and provide outstanding leadership and direction.


  7. Nice Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DIRECTV (More than 10 years)

    Pros

    Really nice coworkers and clean facility.

    Cons

    Management is only there for the paycheck and do not have a clue what the definition of Leadership means.


  8. Wait for att

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in New York, NY
    Current Employee - Tech in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DIRECTV full-time (More than 8 years)

    Pros

    Free cable, great customer interaction, benefits, van, gas card and tools

    Cons

    Micromanagement to the extreme. They monitor everything you do! You have to clock in for every step you make! If wrong on clocking in on the 16 times a day you get written up! Let me explain; everything thing you do has a different pay scale, you can be in the same spot but if you have a meeting, loading your van, breaking down boxes, short drive, Long drive, washing van, or having van serviced you have to clock in to a different pay scale because each one pays different! Once apon a time piece rate with this company was a way to make good money!!! Now, they use this as a way to control how much money you make! Management tries to have you have sympathy for pay cuts! It pretty bad now. the light at the end of the tunnel is ATT! After talking to techs everyone is hoping for a decent hourly rate after ATT take over!!

    Advice to Management

    Good luck!


  9. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Contractor in Ogden, UT
    Former Employee - Independent Contractor in Ogden, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DIRECTV (More than a year)

    Pros

    Great deals for new customers

    Cons

    None at this time.


  10. Installer /Technician

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Sufficient training. All uniforms, tools and a take home van provided.

    Cons

    Pay during training is insufficient at $12.50 per hour. Nobody knows for sure how the job will change with the AT&T buyout.


  11. Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for!

    Cons

    There really wasn't anything bad.



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