DIRECTV

  www.directv.com
  www.directv.com

DIRECTV Reviews

Updated November 17, 2014
Updated November 17, 2014
598 Reviews
3.3
598 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
337 Ratings

Review Highlights

Pros
  • This company also provides great benefits with a good vacation and time off plan (in 43 reviews)

  • Good benefits and a strong commitment to doing things the right way (in 35 reviews)


Cons
  • Work life balance is a bit challenging but that goes along with a strong company (in 19 reviews)

  • Starting salary and long hours seem to account for the buik of the high turnover rate for new hires (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people, not so great managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instructional Designer in Denver, CO
    Former Employee - Instructional Designer in Denver, CO

    I worked at DIRECTV full-time (more than 3 years)

    Pros

    The people I worked with every day were wonderful. Very dedicated and knowledgable. Fun atmosphere most of the time. If you got on a good team it was a great place to work.

    Cons

    Upper management was petty and scared most of the time. They did not want you to work at home or anywhere where you could not be seen. When people were let go, it was done in a disrespectful and intimidating manner. (Many of the bad upper management has been let go. So this may not still apply.)

    Advice to ManagementAdvice

    Keep the good stuff, the good people. Keep getting rid of the bad apples!

    Approves of CEO
  2.  

    Too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Retention Agent in Boise, ID
    Former Employee - Customer Retention Agent in Boise, ID

    I worked at DIRECTV full-time (more than 3 years)

    Pros

    The company has good employees that tend to care. They also do have good pay and benefits for the area.

    Cons

    The promotions are based on how well you play politics. Many agents were padding stats by having their supervisors take hits. Taking a hit to personal stats because other agents didn't properly do their jobs properly is a huge negative. Being a rep that had substantially (proven) higher customer service scores than the rest of the company and being harassed due to inability to sell upgraded equipment or services is detrimental to the customer service. Mandatory overtime for college students is difficult to schedule.

    Advice to ManagementAdvice

    I shared advice previously with team leaders, managers, site managers and Mike White simple processes that could and should be implemented and no action was taken.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Stuck in contractor cycle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications in El Segundo, CA
    Former Employee - Communications in El Segundo, CA

    I worked at DIRECTV as a contractor (more than an year)

    Pros

    Good name brand. Interesting product. Some VERY smart, driven people that work there. Lot of fun company events. Pay was pretty good at the time.

    Cons

    Brought in as a contractor for a few years and could never get hired on as a full time employee even after asking a number of times. Would have liked to stay but eventually ended the contract and moved on.

    Advice to ManagementAdvice

    Promoting from within. Whole dept. was contractors, which is a grey area. I get why they did it that way, even though it may be somewhat illegal, but it was fine at the time.

    Recommends
    No opinion of CEO
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  5. 1 person found this helpful  

    Hard work, but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installation Technician in Albany, OR
    Current Employee - Installation Technician in Albany, OR

    I have been working at DIRECTV full-time (more than 5 years)

    Pros

    Great benefits. Company supplies a van, tools, and training to allow you to succeed. If your willing to work hard, provide an excellent customer experience and follow the guidelines that you're given during training, you can make a great living at this job!

    Cons

    Long hours. Unfortunately, if your a family person, work/life balance can be lacking. You will have very late nights, but in our shop, your fellow techs are good about helping each other so you can get home earlier. Piece rate position, so while you can make a lot of money during the busy season, when it slows down, it can be frustrating. Reschedules, cancellations and no line of sights mean zero pay, but it often equals out during the busy part of the year.

    Promotion opportunities do exist, however, it often requires that you're willing to move to another shop. Being promoted within your own shop is often extremely difficult.

    Advice to ManagementAdvice

    Look at promoting within the shop. It is very disappointing to a tech that wants to do more, to always see outside people being promoted over techs that have applied within the shop.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company to work for as long as you like constant change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK

    I have been working at DIRECTV full-time (more than 5 years)

    Pros

    Great benefits, treats employees well.

    Cons

    changes happen all the time from procedures to policies

    Advice to ManagementAdvice

    Lots of hands on training

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Everything will change in 6 months when AT&T buys Directv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK

    I have been working at DIRECTV full-time (more than 8 years)

    Pros

    Low stress job, good benefits, with a little seniority you can get a good schedule.

    Cons

    Too much depends on your immediate supervisor.

    Advice to ManagementAdvice

    Stop changing policies all the time.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    I enjoyed the fast paced environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Diego, CA
    Current Employee - Account Manager in San Diego, CA

    I have been working at DIRECTV full-time (less than an year)

    Pros

    Great pay (hourly + very good commission), flexible hours

    Cons

    overworked, Sales isn't an "honorable" business

    Advice to ManagementAdvice

    Provide more customer incentives for current customers, not always new ones

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Look forward to being with these guys for along time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installation Technician in Peoria, AZ
    Current Employee - Installation Technician in Peoria, AZ

    I have been working at DIRECTV full-time (less than an year)

    Pros

    Paid training,a room while in training, a van with gas card, tools to do the job,and a cell phone. Not to mention the pay and incentives for providing great customer service. Good one on one training and on the job training.

    Cons

    Haven't found one yet but doubt I'll find it with a great company to work for

    Advice to ManagementAdvice

    Keep doing what your doing

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Hard work GREAT benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Installation Technician in Hillsborough, NC
    Former Employee - Installation Technician in Hillsborough, NC

    I worked at DIRECTV full-time (more than an year)

    Pros

    They really take care of their employees. VERY GOOD benefits and they provide you with excellent training and all the tools that you need to succeed. Great pay if you are willing to work hard and do as many jobs as you can.

    Cons

    NO LINE OF SIGHT! You would go to apartment buildings at least 4-5 times a week just to tell the customer that you cannot do the install.

    Crawl spaces and attics. Nasty and VERY HOT!!!

    No set hours you would some days have to stay out till 9 or 10 pm to finish your last call. Other days there was not much work and you sit all day waiting for something to come up. Not very often but this part was the reason I left.

    Advice to ManagementAdvice

    Have your field supervisors in the field not the office.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    this is a fabulous and supportive company with internal opportunities to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Education Development Coach in Tulsa, OK
    Current Employee - Education Development Coach in Tulsa, OK

    I have been working at DIRECTV full-time (more than 5 years)

    Pros

    the company as a whole is the best part.

    Cons

    the customers are the worst part. its difficult when the people that call in hate you - not the company, but you. however this is not at the fault of DIRECTV and rather consumer incompetence.

    Recommends
    Neutral Outlook
    No opinion of CEO

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