DISH Reviews

Former Employee – worked at DISH full-time for less than a year

Pros – Great money and great gifts.

Cons – horrible management, no balance of life, 50 to 60 hours a week. they tell you its not mandatory but if you dont do them they find a way to fire you. Vacation time has to be entered by a coach in my case i was on a final i asked my coach to enter vacation time for me which he didnt so i was unaware i didnt have my vacation set up. it was a no call no show. and he terminated me for abandoning my job. very stressful place, very high turn over rate i've worked for time warner and comcast and hands down dish is the worst place to work for. joe clayton tells us not to write on glassdoor.com to send him an email with any issues we have but if we do we get walked out.

Advice to Senior Management – dont treat your employees like dogs.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at DISH full-time for more than a year

Pros – None. I am ashamed to say I ever worked here and future employers have stated on multiple occasions that seeing dish network on a resume turns them away.

Cons – Terrible management. No concern for employees. Poor wages. Negative environment.

Advice to Senior Management – Try to at least pretend your employees matter.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at DISH full-time for more than 3 years

Pros – Nearly free pay television, competitive pay, growth opportunities within the company, some very talented staff, constantly changing challenges and the ability to have as much visibility as you desire.

Cons – Dish fancies itself fast paced,but in reality it is frenzied paced. Goals are constantly changing and you have to drop everything and start on the "task du jour". Don't get too attached to it because it will be changing tomorrow.

The benefits aside from pay are abysmal. The most apt quote I heard while working there was "Dish is a great place to be as long as you are young, healthy, and don't have a family". Health benefits, even on the "premium" plan, have a ridiculously high deductible. Vacation time is sparse and doesn't carry over from year to year.

Middle management is constantly battling among themselves for power. The power in this case is simply the word "No". They only want to work on their own pet projects and collaboration is a completely alien concept.

Advice to Senior Management – DISH needs to actually hire a head of HR. The "Change Agent" that Joe has been talking about.

No, I would not recommend this company to a friend

Current Employee – been working at DISH full-time for more than a year

Pros – Great tech's that work hard everyday. Four day work week. Great direct Managment. Ok pay.

Cons – Techs are overloaded pay a dispatch computer that sends them all over the map with dispatchers who don't care. Upper management screams about points per hour but says the dispatch system doesn't have anything to do with it. Upper management tells lower to do things that are completely unrealistic. Wants van layouts that Dont work And then want to punish techs for not having their vans to layout. Consistently raise monthly goals for sales that techs have to meet and threaten to write them up if they don't meet the goals. Meanwhile, they are trying to finish 7 jobs and bring some of those jobs up to standard that subcontractors did wrong. Providing insurance that is useless unless you get in to a major accident but charge you $150 a paycheck to have it. Upper management doesn't care what their lower managers have to say. They will tell their IM's and FSM's one thing one day and another the next. Get angry when they didn't accomplish goals when the goals were not reachable to begin with. Upper management doesn't care now nor will they ever care about the techs. If a manager shows any kind of loyalty to a tech, that manager is singled out and they find a way to punish him. To show you the integrity of the company. When Dish was listed "As the worst company to work for" all of our managers received e mails from The Colorado home office stating. Please go to Glassdoor.com and tell everyone how wonderful it is to work here at Dish. That may be true in Colorado, in the field elsewhere however, no. Run far and run fast. Just don't run to here.....

Advice to Senior Management – Listen to the people who are actually in the field doing the job. Don't threaten people or make them feel like they don't matter but tell them to treat others like gold. Train people better so they don't get in to the field and get lost. You can't expect people to do a good job without providing the tools

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at DISH full-time for more than a year

Pros – Decent pay and up to three days off

Cons – They say to be safe in the meetings then expect you to crawl in an attic across exposed wires sucking down asbestos battling spiders so a family that translates English through a toddler can watch the soccer game from their toilet. They also completely unattainable requirements to promote.

Advice to Senior Management – See cons..

No, I would not recommend this company to a friend

Former Employee – worked at DISH full-time for more than a year

Pros – There was plenty of work to be had. You rarely ever didn't make overtime any given week.

Cons – Customer jobs are given a predetermined amount of points and performance is measured by hours worked and points completed. Daily workloads sometimes require extra attention and work to correctly install customers, resulting in long hours more days than not, resulting in poor "points per hour" or PPH, though jobs are completed properly. Other performance areas suffer if you try to improve PPH. New performance measurements and expectations are always being added and modified against the technician, with no input or feedback from the technician. Technicians are also expected to sell customers expanded services and products including TV screen cleaners. A technician now is expected to keep PPH high, to clean the customers TVs to sell them a $15 product every job, and to sell other products and services. For all intents and purposes we became glorified maids and door to door cold salemen as well as technicians, with no significant extra compensation or incentives. The blame goes to the corporate culture and not so much management because management is just passing on what corporate expects from the technicians and even if they do complain to corporate for us, nothing is ever done. Everything is always negative. You could be the best technician with the best numbers in all tracked performance categories, if you didn't meet your sales goal for the month or didn't make goal in just one category, the environment corporate and management set up, you get beaten down for failing in that category and not glorified for success in all others. Even though there are clear correlations between categories like PPH and others that contradict each other. Success in one reduces performance in others. The job sets up its employees for failure and not for success. There is also very little trust, you have to constantly take time and steps to cover yourself in case something goes wrong. If you leave anything to chance and something goes wrong, a customer complains for something that was not your fault, it was your fault.

Advice to Senior Management – Don't be afraid to tell corporate and your superiors what policies they are passing down that don't make sense or are far too demanding of technicians that show little appreciation towards them and little or no appropriate compensation.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at DISH full-time

Pros – Discounted cable service with all premium channels and service. This is the one and only benefit of working for the company.

Cons – Micromanagement - be prepared to have your manager spend more time watching what you do than working themselves.
Depressing work environment - walk around the cafeteria. All conversations center around the misery of working here.
DISH is the meanest company in America - google it. I would have said that before but nationally recognized publications agree.

Advice to Senior Management – The golden rule. Treat others how you'd like to be treated.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at DISH full-time for more than 3 years

Pros – A desperate last-ditch job to survive.

Cons – Not paid for work done. Dishonest supervisor.

Advice to Senior Management – Thye know all about this. Let's not fool ourselves.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at DISH full-time for more than 7 years

Pros – They give you a van, Dish television at a discount

Cons – This company awards under performance as long as you continue to sell their products. The less work you do the less work you are routed. The less jobs you have give you control over the metrics dish holds their techs accountable for. If you have high productivity and high completions, you'll end up with a much larger route (5-7 jobs a day). In the end the lazy tech and the productive tech often walk away with the same paycheck. This company does not value its techs. It does not value any numbers you can out perform. They will always want more. More jobs done, higher csats, more connectivity, higher production, and all this can go out the window as long as you sell.

Advice to Senior Management – Understand that new and current employees feel friction everyday from the hostile work environment you allow a office to create. Start fresh.

No, I would not recommend this company to a friend

Former Employee – worked at DISH full-time for less than a year

Pros – Can make decent money
Can be promoted fairly quickly
I do believe that executive management has good vision for the future of the company; however, this vision is not trickling down to practial application at the staff/middle management level.

Cons – The majority of management has been promoted beyond their ability.
There seems little interest in making the company better for the employees or customers.
There is a strong "That's not my job" syndrome in management that makes customer service suffer and makes it difficult for those who actually want to solve a customer's problem.
Benefit package is way below average.
Management blames the high employee attrition rate on the difficulty of the work instead of focusing their own deficiencies.
Communication between departments is virtually non-existent.

Advice to Senior Management – Hire an external manager/director who has experience running call centers and keeping attrition low. this individual should have authority over both the sales and service departments Unfortunately you will not be able fix your problems by promoting from within for this position.

No, I would not recommend this company to a friend