DISH Network Reviews

Pros

Has interesting products and spends money to stay ahead of (or reach) the technology curve.

Cons

Very little stability. Expectations change frequently and did on two occasions occur after the time period being measured was over.

Pros

Due to astronomical numbers where turnover is concerned, you will frequently get opportunities to try your hand at something a little above where you are at. Be warned that this is only through desperation on managements part, due to having scared away or fired anybody that has any kind of skill set. It will not get you anywhere within Dish. If you are currently at Dish, go ahead, take the opportunity and run with it.... It will serve you well in your next opportunity.

Cons

I wouldn't even know where to start. If you want a course in how to not run a company in every department, across every level of management, this is the place for you.

Advice to Senior Management

Sell to ATT and or Direct and retire. You either cant or wont get it..... You will never be "best in class"

Pros

Decent pay (once you have moved up to level IV). Flexible with time off. Four days a week.

Cons

Corporate BS. Dish network is pushing down on technicians (the FACE of the company) with insane expectation that are 100% un-acheivable. There is no technician in the company that can comply with everything the company wants all the time. You have to constantly juggle with the question "What is more important NOW?" "What will get me fired sooner" It is unbearable. plain and simple.

Advice to Senior Management

Realize that the company can benefit from having a happy workforce. Unhappy workers do poor jobs and bring the company down. If you treat people right and don't hold people accountable for things beyond their control.

Pros

It's good for the work experience in this field because u don't have to have prior experience.

Cons

You won't get promotions or annual raises your pretty much stuck because of the matrix in place to get promoted is out of your control meaning if the customer doesn't have internet it counts against you.

Advice to Senior Management

They should stand up for there technicians when they know a procedure or metric is unfair.

Pros

great pay..if you work hard you will be rewarded..

Cons

dress code wish we could wear shorts and hats

Advice to Senior Management

keep it up..keep your employees happy

Pros

A paycheck is better than no paycheck.
Camaraderie amongst other employees that are low level (this is needed to survive).

Cons

No opportunity for advancement.
Poor compensation for hard work.
Ridiculous annual raises>
No help from management, you are completely on you own.
"Cheap Charley"

Advice to Senior Management

Get a clue and don't treat the people that make you money like dirt! I worked there 7 years and then, sorry your position has been eliminated, goodbye.

Pros

There is a good training program. Field Service Managers do a good job of advising when you run into trouble. If you are good, you can be assured of stable work.

Cons

Metrics used to judge performance can be an unreliable indicator of competency. Speed is valued more than precision. Some standards make it difficult to compete in some areas.

Advice to Senior Management

Revise and allow unapproved RG6 cabling if the reasons for disallowing that cabling is for pride/brand awareness instead of technical concerns.

Pros

Good sales/incentive programs, up to $7 per sale if over 13% sales rate, phenomenal moneymaker if your a good salesperson on the phone. Documented bonus of $1000+ in October 2011.
Great co-workers
Very flexible working schedule

Cons

Sales/Incentive program metrics virtually impossible to hit; need to have 100% in QA, CSAT, AHT and repeat calls. Only way to hit all the metrics is by circumventing business rules or abuse of the system. It can be done, but at the cost of being terminated if discovered.

Promotion guidelines change on the fly; One week your qualified for a position, next week, a new metric is included to qualify you for a higher position, and you no longer qualify. Leads employees to think that favoritism is at play.

Job security is non existent as you can be terminated for bad performance with only 2-4 weeks to substantially improve metrics.

Advice to Senior Management

While the job is stressful, and agents are severely underpaid, the dangling carrot of "sales bonuses" will only work for so long before major attrition, or "churn" of employees happens. Morale is at an all time low, and just herding in new employees to lower costs will not cut it. The new hires are completely inadequate at these jobs, with no relevant skills; empathy and understanding is not learned, it's an inherent character trait, so in the end, instead of having a superior workforce that might be paid higher, you just have bodies on the floor just to handle call volume. Regardless if they do a superior job or not, I feel like the company just wants headcount to keep AWT of the customer under 2 minutes.

Pros

The amount of information giving to the employees about the business is second to none. We as employees always knows what is happening with the industry

Cons

Senior management uses fear and bullying as a motivational tactic. They think they have all the solutions and do not solicit feedback before implementation. Instead, they ask "how come you did not make it work" regardless how bad of an idea it was.

Fear - They have an annual mass layoffs with this company - 20 pct out, 20 pct new.

Advice to Senior Management

It takes a little money to make money. Why is it the competitors are adding subscribers every quarter and Dish is losing subscribers? The competition spends money on marketing. Also, it would not hurt to allow your traveling employees to spend 20.00 extra dollars to stay out of the bad parts of neighborhood.

Pros

I know a lot about technology from this job. I met some good people. I did have 1 great supervisor, but I have been here over 5 years.

Cons

Dish likes to change rules and policies a lot without letting employees know, but still write us up, dock pay, even threaten termination if we didn't follow them. They also change the systems constantly and barely train us, leave out important tools without warning and if there are any errors it takes months to fix them.
Supervisors send out threatening emails and will write up everyone on the team for instances from a few people. I feel like I am being baby sat by supervisors that know less about Dish Network system and product than I do. Management never knows the answers to questions I ask.
Getting time off is near impossible no matter why it is needed.
It also has a high school feel between employees.
The building is freezing, sometimes making it hard to type and employees are usually sick because of freezing temps combined with hand scans and shared desks that are not cleaned.

Advice to Senior Management

Know your product. Don't make employees feel like they are on one side and you are on another. Don't constantly cancel meetings and don't talk down to employees. Team building activities could improve morale and attitudes.