DISH Reviews

Updated August 26, 2015
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2.6
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Charlie Ergen
161 Ratings

Pros
  • Pay is good though promotions are slow (in 86 reviews)

  • Work/life balance is really reasonable for NYC (in 36 reviews)

Cons
  • Management uses strong arm tactics while telling you about work/life balance (in 49 reviews)

  • Queens upper management are enforcers rather than leaders (in 110 reviews)

More Pros and Cons

2,348 Employee Reviews

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  1. Helpful (6)

    Beware. Avoid this company at all costs.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Englewood, CO
    Former Employee - Senior Software Engineer in Englewood, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    None. This company is run by a child.

    Cons

    Charlie Ergen is an idiot. He has no management skills at all. He is paranoid and runs the company under a very tight fist. Even his highest manager must be yes men.

    Advice to Management

    Open up and allow your good people to do the job you hired them for instead of berating everyone around you.


  2. Helpful (5)

    Overworked and extremely stressful.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pine Brook, NJ
    Former Employee - Customer Service Representative in Pine Brook, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    There is nothing positive to say

    Cons

    Angry customers with no real way to resolve issues, extreme pressure from management, very little time for breaks

    Advice to Management

    Having anyone answer phones for more than a few hours straight is maddening. People need more breaks especially given the amount of stress they're under!


  3. Helpful (7)

    Ergen is the KING of burn em and churn em, and the attitude rolls down hill.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Manager in Colorado Springs, CO
    Current Employee - Field Service Manager in Colorado Springs, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Introduction to the industry. Innovative equipment. Forward thinking regarding the equipment and installation quality.

    Cons

    No money, overworked, no appreciation for hard work and effort. They are NEVER satisfied. The 4 days on, 4 days off, 3 days on, 3 days off schedule is the standard for 365 days a year. (even Christmas Day) Even at that, 110 hours in two weeks is average. They go through people so much that getting a promotion is nearly impossible because the multi/managers approval is hard to get from a revolving door.

    Advice to Management

    The company is only as good as its employees, and employees can only be pushed so far before the quality of work suffers. The cheapest service is NOT the only benchmark worth working for. Quality of service and caring employees go a long way toward customer satisfaction, and a satisfied customer doesn't mind paying a bit more.


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  5. Helpful (2)

    You want long hour days, NO home life, Poor management people, just a bad work environment than Dish is for YOU.......

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Specialist I in San Diego, CA
    Former Employee - Field Service Specialist I in San Diego, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Lots of overtime, lots of money to be made, lots of travel time, you get to meet all kinds of people see all of San Diego from the beach to Yuma AZ. better technology than DirecTV. as far as receivers and LNBF's.

    Cons

    Long hour days, the San Diego management, poor equipment, no feedback from management, non professional management.mandatory overtime (believe it or not) you have to stand on a metal ladder with a electric drill and a 30+ inch dish during a lighting storm and when you call to say this is too dangerous to do right now there answer is like Nike "just do it"

    Advice to Management

    To audit and change the entire management staff in the San Diego office bring in some people with real management skills not just people that the fsm's like on a personal level, changes need to be made from the GM level all the way down th to fsm level.


  6. Helpful (2)

    Don't go there!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Atlanta, GA
    Current Employee - Software Engineer in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Dish Network offers its employees free tv after working there for 3 months. I would say that this is the only benefit working there. Employees are treated like cattle. I can't really think of any good reason to work at DISH. If you are really into watching TV and like to be in that industry, then maybe you would like working there. There are so many tech jobs in Atlanta, I can't really see a good reason to work there. The work itself is not very exciting. They really used old techologies and are reluctant to upgrade to something new. Most of us spend our time revamping code written by people in Denver are treated like second class citizens.

    Cons

    There is very limited internet access available. Not matter what your position, your hours are clocked. Every time you login to your computer, you see a pop-up saying that all computer activity is monitored. Since we are not at corporate headquarters we don't get any of the perks that they offer. If you consider interviewing there, ask about the benefits up front. They don't give you the day after Christmas or Thanksgiving off either. The medical benefits are probably the worst that I have ever seen for employees. I would not recommend this place to anyone. There is not much room for advancement because all of the important work is done in Denver.

    Advice to Management

    Let up on the hours.


  7. Helpful (4)

    Just remember you will not get respect here.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst in Englewood, CO
    Former Employee - Business Systems Analyst in Englewood, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Location within the south metro Denver area. Easy to get to. Cafeteria and snack shop availability. Discount on Satellite TV.

    Cons

    Having your clock in/clock out reported. Lack of training encouraged by Senior Management. Overkill on compartmentalizing job functions within System Development Life Cycle. Incredibily old customer service application. Intensely monitored use of internet/email system. The beautiful campus in Englewood (Inverness) is only beautiful on the outside. The offices, and furnishings are leftover from Merrill Lynch days, no privacy, and are basically falling apart.

    Advice to Management

    Respect your employees. Recognize work well done rather than only small negative issues. Provide decent furniture. Act like you value your employees.


  8. Helpful (1)

    Dish Network tiresome and abusive...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Christiansburg, VA
    Former Employee - Customer Service Representative in Christiansburg, VA
    Doesn't Recommend

    Pros

    A credit towards their services but if you quit your locked in to the 24 month commitment.

    Cons

    Continues to work employees six days a week and rarely allows employees to take a day off. The scheduling is very chaotic there are very few full time schedules that allow employees Saturday and Sunday consecutively off. Your success will be in the hands of the types of calls you receive and what type of person is rating your phone calls. Managers or so called coaches are hardly there for support, when customers ask to speak with management, supervisors try to makes excuses no to take the call.

    Advice to Management

    Review the coaches work behaviors and analyze how well employees respond to them. Most coaches believe they are above the law and don't need to interact with customers and give useless help to employees.


  9. Helpful (1)

    Have you ever felt what its like to hear from upper management that you suck but doing a great job at the same time?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Specialist I in Bristol, CT
    Current Employee - Field Service Specialist I in Bristol, CT
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good learning experience for the trade.

    Cons

    Ling hours and little pay for workload and responsibility. No respect for family time.

    Advice to Management

    listen to the guys at the bottom of the pile.


  10. Helpful (6)

    Get in, get your experience and quickly move on.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Analyst in Englewood, CO
    Current Employee - Senior Operations Analyst in Englewood, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are great opportunities to develop new skills at DISH Network. It is a very fast-paced company that enables an employee to determine a career path for him/herself. DISH Network is also an Equal Opportunity environment and does not discriminate based on race, religion or sexual preference.

    Cons

    It's well-known throughout the industry that CEO Charlie Ergan is frugal. What is less well-known is the extent to which this frugality is passed on to his employees. Wages in the corporate HQ are significantly lower than market average, the medical benefits package is laughable and average merit increases rarely compensate for cost of living increases. Even while publicly stating that the company has "never done lay-offs", attendance and performance policies are tightened, enabling the company to reduce headcount without the need to provide severance. This has created an environment in which the rank & file is in constant fear for their jobs, and in which managerial abuse can thrive.

    Advice to Management

    It's time for Charlie Ergan to leave.


  11. Helpful (1)

    Priorities are off

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Manager in Grand Junction, Mesa, CO
    Current Employee - Field Service Manager in Grand Junction, Mesa, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Freedom to work outside the office. Great peers and employees. People at my level and below really care about the customer and their jobs. Nice flex schedule, 4 days on 3 days off.

    Cons

    Upper management is reactionary, clueless about what happens in the field. Sets direction and policy by snapshot visits to the field, have never done the job that my people do but act in intiating direction without thought of what the effect on field people is. Shotgun approach to problems rather than pinpoint the issue. Every day your job is threatened, and that is directly. A common statement is leave your tolls and move on. Field service managers are required to work 6 am until all techs are back. 14 to 16 hour days are the norm. You do not have a chance for a life outside of work.

    Advice to Management

    Talk to the field people, come work for a month with one tech, don't visit for half a day or a day and think you know what is right.



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