DISH

www.dish.com

DISH Reviews

Updated January 30, 2015
Updated January 30, 2015
1,959 Reviews
2.7
1,959 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,254 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 86 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • Management uses strong arm tactics while telling you about work/life balance (in 49 reviews)

  • Upper management don't keep to their word, will Lie thru their teeth in your face (in 110 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fast Paced good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DISH

    Pros

    Learn a lot, Fast Paced

    Cons

    Work Life Balance can be better

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Like working outdoors and not inside a warehouse or office all day? This is the perfect job for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist I in Calhoun, GA
    Current Employee - Field Service Specialist I in Calhoun, GA

    I have been working at DISH full-time (more than a year)

    Pros

    Pay is average but the incentives is what makes Dish a good place to work. The managers are really nice and helpful, they don't bother you at all. Teamwork is really important, but I guess it all depends on where you work. Promotion depends on your work performance so that's a plus.

    Cons

    Poor benefits. Training should be a lot more hands on.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - dnw in Christiansburg, VA
    Current Employee - dnw in Christiansburg, VA

    I have been working at DISH

    Pros

    Great place to work and make good money. They give you opportunity to make bonuses and always have good incentives and fun things for us to do. You can miss 5 days every 3 months without getting fired and you get vacation after working for 90 days.

    Cons

    You can get stuck on a bad shift

    Advice to ManagementAdvice

    They are all very nice

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Best call center so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Partner Trained Customer Service Agent in Hilliard, OH
    Current Employee - Partner Trained Customer Service Agent in Hilliard, OH

    I have been working at DISH

    Pros

    Great, encouraging coaches, quick raises, up to 50% performance bonuses per check, highest paid I've ever been. There's ability to travel out of state , or country, paid for. Tons of "events" and special things they do for us as agents.

    Cons

    Not many people wanna leave, so UPPER level promotions are few and far between.
    Same as any call center, the customers can be brutal. But If you can't handle it, shouldn't work at a call center.
    The health insurance could definitely be better.

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Experience has been very rewarding for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Littleton, CO
    Current Employee - Team Lead in Littleton, CO

    I have been working at DISH full-time (more than 3 years)

    Pros

    It's good to work here because you get up to an additional 50% bonus on every bi weekly check depending on how good your numbers are on the phone! They offer a 401k plan they match your contribution $.50 cent to the $1.00. The company only promotes from within so it's very easy to start a career path. The management staff is very friendly and helpful. We are strict on NO DRUG Policy (what company wouldn't be) and with attendance we are very leaniant like no other company. Every 12 months you get an annual raise and that amount is based off of how well you performed throughout the year. Great company to work for IF you are highly motivated and enjoy doing customer service.

    Cons

    Things that could be tough is the starting pay we only start at $11.00 which is very tough when other companies will start you at 14.00 almost in all TV provider call centers. Other things that could be tough is the insurance offered. It could be the worst insurance offered and makes you want to purchase your own insurance and pay more for the much better coverage like I have done (only because I am forced to have insurance).

    Advice to ManagementAdvice

    I believe we could do better as a competitive company of we increased the starting wages and improved our insurance coverage for employees. Be competitive like other companies, we could reduce employee churn drastically.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It was challenging, with no reward in sight.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FSS1
    Former Employee - FSS1

    I worked at DISH full-time (more than a year)

    Pros

    Good benefits. Friendly staff, with motivated managers willing to guide you and show you how to become the best you can be.

    Cons

    Heights, inclement weather, crawl spaces, and super heated attics.

    Advice to ManagementAdvice

    Anyone above an OM needs to have more interaction with the techs. I only spoke to my GM once in the year I was employed with Dish.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Home Service in Grand Rapids, MI
    Current Employee - In Home Service in Grand Rapids, MI

    I have been working at DISH full-time (less than a year)

    Pros

    Outside work company tools,van, gas card and cell phone

    Cons

    Micromanaging, to many bosses pay does not match workload. Changed promotion structure making it very difficult to be promoted. To much third party involvement work orders very rarely correct customers constantly given the wrong information. Impossible goals techs judged on things that our in no way in there control.

    Advice to ManagementAdvice

    Remove heads from butts please if you don't take care of the people installing your equipment the job won't be done right.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great for an Entry Level Representative, But Not a Permanent Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Littleton, CO
    Former Employee - Customer Service Representative in Littleton, CO

    I worked at DISH

    Pros

    Benefits aren't great; insurance is offered but there is a very high deductible for people who are generally healthy.
    Free coffee and they have "food days" regularly; vendors give away products from channels.
    Contests for upselling will get you things like iPads, TVs, etc.
    There's almost always overtime available.

    Cons

    Pay is low considering the way you're treated by customers and often by management.
    Lower and upper management don't seem to care about the stresses that come along with channel negotiations.
    There is a very high-school atmosphere most of the time.
    Promotions and raises don't seem to be merit-based; some have to fight for up-training but others have it handed to them.

    Advice to ManagementAdvice

    Promotions need to be based on merit & metrics, not tenure & favoritism.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    isp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ISP in Florence, SC
    Current Employee - ISP in Florence, SC

    I have been working at DISH

    Pros

    flexible work schedule you come in pretty much when you want and theres not much to do great amount of pdo's easy to catch on to

    Cons

    work really late nights not much respect for the position unless you fight for it you days are in the hands of other techs that may want to work alllll night long for exta pay but you still have to wait on them

    Advice to ManagementAdvice

    keep working at better pay

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Good overall but starting wage is to low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fss2 in Plymouth, IN
    Current Employee - Fss2 in Plymouth, IN

    I have been working at DISH

    Pros

    Management, company vehicle & phone. Discount tv service. Sales incentive program. Work schedule. Growth in the company. Bonus program.

    Cons

    Some long days. All types of weather. Dirty homes. Rude people. Pressure to make sales goals. Low starting wage.

    Advice to ManagementAdvice

    Starting wage should be closer to $15-17 hr. Not $12.

    Recommends
    Positive Outlook
    Approves of CEO

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