DISH

  www.dish.com
  www.dish.com

DISH Reviews

Updated December 13, 2014
Updated December 13, 2014
1,877 Reviews
2.7
1,877 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,206 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 86 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • Management uses strong arm tactics while telling you about work/life balance (in 49 reviews)

  • Upper management don't keep to their word, will Lie thru their teeth in your face (in 110 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist II
    Current Employee - Field Service Specialist II

    I have been working at DISH full-time (more than an year)

    Pros

    Mediocre Pay
    Full time with steady schedule
    Three days off

    Cons

    No work/life balance
    Bad management
    Company policys make getting the job done difficult at times
    Too many metrics affecting employees that are beyond our control

    Advice to ManagementAdvice

    Treat employees with respect and you will get more from us.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH

    Pros

    good company, great people to work with

    Cons

    I have nothing bad to say

    Recommends
    Approves of CEO
  3.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DISH

    Pros

    Learned a lot about the business and the overall complexity of it

    Cons

    Could be boring at times as work load was not enough for an 8 hour a day work week

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 4 people found this helpful  

    Subject matter experts need not apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Colorado Springs, CO
    Current Employee - Director in Colorado Springs, CO

    I have been working at DISH full-time (more than 5 years)

    Pros

    Paycheck. It is under market by 15%...but it doesn't bounce. This is a plus. The secret police that is called HR needs to have a revamp at the Director level and one step below.

    Cons

    No matter what your background may be, the officers of the company will interrupt you during a presentation and not LISTEN to what you know inside and out. Employees certainly appreciate the fact that you have tenure and you have paid your dues. However, you are not that smart and don't always have all the answers. Operations officers should be understand this already. Stop interrupting and listen. I think there is a new talent planning or management program here (home grown) that addresses your need to be present and listen/engage/pay attention.

    Advice to ManagementAdvice

    Look at all the other reviews here, look at the top 10 reasons you lose talent (linkedin) and get rid of old VPs and Directors that would rather manage by paralysis by analysis than put their neck out there and make a decision. Just because you made the wrong decision and may get chewed for it being wrong, you still made a decision and tried to give direction. Better luck next time. But congrats, you made a decision.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    nothing changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist IV in Denver, CO
    Current Employee - Field Service Specialist IV in Denver, CO

    I have been working at DISH full-time (more than 5 years)

    Pros

    great co workers and i make good money (most don't). The customers are great and i have the to get out to different places and perform different tasks every day, a 12 hour work day goes buy very quick.

    Cons

    Dish puts you in a position to fail at every customer account, and you have to overcome obstacles put in place by dish to get gob done our you are penalized. Dish promises a customer will get a spanish speaking tech and making no effort to provide one, pulling the bait and switch for flex 24 contract customers, over booking almost guaranteeing many late arrivals each day and working late into the night. Recently dish has re worked bones and promotion programs, i have maxed out my promotion but a new higher has almost no chance of moving past level 2. Your bones criteria will then change to very high levels and you will no longer receive you bones and therefore stop promoting as the goals are alined. the goals are set high enough to eliminate year end raises for many older techs that do great work making them feel like they are being run out of town (they still work hard everyday, you will some of the best co workers full of pride and integrity only if dish had any as a company). Over my ten year i have seen many run off, after 10 years of good service they will start to look for a reason to let you go. and i am not bitter i am a to 50 tech and make my bones, but have up sell customers cheep stuff they don't need and cant afford and cut safety and quality install corners to do so, but dish has mad it clear that there focus lies in the bottom line and not in quality of life in employes and customers.

    Advice to ManagementAdvice

    Decrease the turnover in software and put out a reliable product, and stop looking for the reason why we have trouble calls and no problem found returns (if you didn't you put test software on them changing the issue, hardware does not just go bad you put out an unstable software product).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at DISH full-time (more than an year)

    Pros

    NOTHING! Poor benefits, no opportunities, no career path, unnecessary macro management, they don't trust their own employees, abuse of authority.

    Cons

    No wonder why Dish is the worst company to work with. Poor Management, GM never present when need it, RD promoting the "fear" culture, new district structure left GM's and ROM's on the street. New Regional Managers with no knowledge at all. Warehouse Supervisor position will disappear in three months.

    The "suit - degree" culture is not working Mr. Clayton, we need Charlie back with "polo and kaki" who really cares about his own people.

    Company has no more than 2 years. If Dish is not able to operate with voice service by 2016 government will cancel permit and will apply a fee. Like TIVO who destroyed Dish in court, making them paid around $200,000 for violating copyright.

    Sprint was close to join Dish but when they figured out about the Churn rate they decline the offer. 1.60 % churn rate what is about 200,000 customers declining Dish service every quarter. Seriously Joe! Do you think that your "middle school" quarter rate on ATM"s will help Dish to surfive?

    Advice to ManagementAdvice

    We need Charlie back

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH

    Pros

    Independent work and positive attitude

    Cons

    Long hours and drive times

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    You will eventually "Hate" working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CsrII in Hilliard, OH
    Current Employee - CsrII in Hilliard, OH

    I have been working at DISH full-time (more than 5 years)

    Pros

    You do get free Service, Lazy Man Attendance Policy and decent 401k. They Lowered their Pay Rate for new employees from 12 to 11 and no pay raise for speciality skills.

    Cons

    Everyone who just starts working here loves it but by their year anniversary they see the horrible work environment Dish has. So any review given by anyone with less then a year in, is inaccurate.

    Benefits are high deductable, even worse after Obama Care. No support for esculated calls where customers are abusive.Customers are abusive because Dish Loses channels ALL THE TIME. It's so Executives can fatten their wallets. They don't hide this fact either. Turner Broadcasting was taken down because Charlie wants to pay less and then once a year on 1/17 we do a price increase.Work Schedules are horrible because even if you found one you liked, a team you liked and a coach you liked just another year away from a NEW shift bid process. All the negative reviews about favoritism are true. I happen to be in good favor though due to my metrics are above their expectations and I help out on the team to get others like mine. For most part coaches try their best to do right by their team it's their boss and higher that have a negative impact on company morale and values. There is room for advancement in the company but problem is there are people not advancing to certain positions holding up the process for those who want it. Based on their career ladder. Understand Call center work is a non stop change of policy everyday you either adapt or they fire you. Dish does changes everyday even several a day. They have a database of changes called "Community" thats how bad and often they change their policies. If they Fire you don't sign resignation papers its so they don't have to pay you unemployeement. An unemployement office will pay you because you were never prepared for those changes so "DON'T SIGN RESIGNATION PAPERS"

    Advice to ManagementAdvice

    ALL of you need to fire yourselves. Just takes One manager of a center to step up and call CWA-UNION to turn this place around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 7 people found this helpful  

    There is no real vision or leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Operations Analyst in Englewood, CO
    Current Employee - Senior Operations Analyst in Englewood, CO

    I have been working at DISH full-time (more than 8 years)

    Pros

    - Free TV services
    - Great co-workers
    - Pays the bills
    - Many opportunities to learn, since people are often thrown into tasks outside of their individual scope due to short staff

    Cons

    - Poor benefits
    - No growth opportunity for women with very few women in leadership roles
    - Executives don't exemplify the same behaviors they demand from employees
    - Executives often raise their voice to employees
    - Executives make unrealistic requests without providing the necessary support
    - Poor communication and leadership

    Advice to ManagementAdvice

    Take accountability for the lack of results, as it is a true reflection of the support you provide to the team. Screaming in meetings doesn't make you a good leader, but it speaks volumes of the lack of leadership in the company.

    Stop promoting good 'do-ers' to management positions. Good architects and developers don't necessarily make good leaders.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Favoritism all over again!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Associate in El Paso, TX
    Current Employee - Production Associate in El Paso, TX

    I have been working at DISH full-time (more than 8 years)

    Pros

    401k,over time, free programming,p4p incentive,tuition reimbursement,gold coins, unpaid time off

    Cons

    Production Supervisors have favorites, they créate schedules for their leáds that are tardy, even if you move them cells same results. The depotism and retaliation continúe. You have cameras everywhere and you cant see the Céll 8 lead spend hours in the production office? Oh yeah he brings the Manager food! Supervisors going and buying cofee to Circle K when they should be supervising their teams? Who promotes and allows this nepitism? Mike Mcklaskey, please help, the favoritism continúes,

    Advice to ManagementAdvice

    Audit your Supervisors and Managers, or wait until the ship sinks. Mr. Director do your Job and stop saying you walk the walk,don't even have the courtesy to say Good Morning?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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