DSW

www.dsw.com

DSW Reviews

Updated January 28, 2015
Updated January 28, 2015
554 Reviews
3.1
554 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DSW President, CEO, and Director Mike MacDonald
Mike MacDonald
257 Ratings

Review Highlights

Pros
  • Though your salary the work life balance is great, about 40-45 hour work week (in 27 reviews)

  • 30% employee discount- but don't use it or you make be accused of taking advantage of the system (in 56 reviews)


Cons
  • As many people have already mentioned the overly aggressive rewards program (in 48 reviews)

  • Upper management takes out their life problems on us part time employees (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great company but the DM had her own adjenda.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at DSW full-time (more than 5 years)

    Pros

    Loved the product and overall mission of the company. Good pay and senior leadership.

    Cons

    The DM micromanaged every aspect of her stores and managers. She lost 8 out of 11 store managers in her first year.

    Advice to ManagementAdvice

    If something doesn't seem right it is not right. Look into why managers are leaving.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Awesome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Eau Claire, WI
    Current Employee - Sales Associate in Eau Claire, WI

    I have been working at DSW part-time (less than a year)

    Pros

    great people to work with
    fun environment
    awesome product
    great pay

    Cons

    not enough hours to go around

    Advice to ManagementAdvice

    supply stores with more hours

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    I have enjoyed working with all my teammates at DSW!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Brighton, MI
    Current Employee - Sales Associate in Brighton, MI

    I have been working at DSW part-time (less than a year)

    Pros

    Great work environment as far as working with other employees. Great manager was very calm and reliant and knew how to delegate to his assistant managers. Although the store was low volume there was always something to do or a new project to start.

    Cons

    As with any retail job you can get the annoying and rude customers. Ultimately I didn't have any problems on a day to day basis, most of my concerns came from upper management.

    Advice to ManagementAdvice

    If you have good people try and keep them! Even though some regional managers don't agree with specific management styles keep an open mind!

    Recommends
    Positive Outlook
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  5.  

    Overall, a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Wayne, NJ
    Former Employee - Sales Associate in Wayne, NJ

    I worked at DSW part-time (more than 3 years)

    Pros

    The people, the pay, the discount.

    Cons

    The customers, when closing not being able to tell associate when we close.

    Advice to ManagementAdvice

    DSW needs to love their employees more.

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    DSW is the most satisfying retail position for me and I adore working for this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at DSW part-time (more than 3 years)

    Pros

    Our store where I work currently, we are like a family and have a wonderful time on the sales floor and register. I meet fantastic customers most of the time one cannot say always, except for always there will be some customers who just do not wish to be assisted and that is ok and expected. Hours are various in our slow period but it makes up for it as the busy season starts in Spring. The managers are wonderful to work for too. Yes there is a discount but one learns to not go "shoe crazy" as new styles are always coming in weekly. Always something new to "shoe love." The shifts are typically 4 or 4.5 hrs which in our large store is long enough with standing and running front to back of the store for customer's needs. It is a great work out I must say and I love that part :) My co workers are fab! They greet you when you come in with many "hellos" - it is such a great environment to work in. Yearly raises are a plus too. There is room to advance but best if you wish to relocate or can and for me it is easily possible. Great Company! Healthcare offered to part time associates at a lower cost!

    Cons

    Customers tend to be sloppy and non caring when it comes to shopping. Messes and constant clean up down to their dirty footies supplied for shoe try ons. It is actually repulsives me personally finding the footies on the floor, etc., floor sloppiness created by some disrespectful shoppers, constant clean up. If only some of them valued the store fully as they enjoy the savings! Closing the store is taxing as well, it takes about an hour or more to clean up because of the customer's behaviors. There is also a point system in place for call offs, punching in late, too early, one has to be careful so many points in a year and one is left go. Awareness of the clock and punching in is the key.

    Advice to ManagementAdvice

    We have great management, all different personalities but a nice blend.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    I love it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW

    Pros

    Love the managers and then other associates! Its like a family. They are all supportive and understand everyone has a life. Love the 5 minutes extra when clocking in :) Managers very good at conveying companies values and at directing associates. They want you to succeed and will do whatever they reasonably can to help you!

    Cons

    being sick or in the hospital, you still get attendance points. Some of the systems need an update, but most work well. Cleaning the store, outdated equipment. Need better vacuum.

    Advice to ManagementAdvice

    Keep being supportive and understanding!

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Fast-paced retail environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate
    Former Employee - Part Time Sales Associate

    I worked at DSW part-time (more than a year)

    Pros

    The store manager was very flexible with hours. The starting wage was great, considering it is a sales associate position.

    Cons

    Did not receive much training initially. During slow season, get VERY few hours. It's retail, so there were lots of customer service issues to deal with on a daily basis. Not much support with "moving up the ladder" within the company.

    Advice to ManagementAdvice

    Support employee aspirations to move up in the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at DSW

    Pros

    Management. Co workers.

    The managers at my location are so great! They don't even treat you like you're just an employee. We're all family there. I love it.

    Cons

    The schedule. You might get 30 hours one week and the next week it's 10. They say it's your performance but it's really not all about that.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Lack of motivation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at DSW part-time (more than a year)

    Pros

    It's a flexible job for people in college

    Cons

    Barley any hours no one really cares about the store

    Advice to ManagementAdvice

    Get it together

    Doesn't Recommend
    Neutral Outlook
  11. 3 people found this helpful  

    Used to be my favorite job I've ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY

    I worked at DSW full-time (more than 5 years)

    Pros

    The compensation is very competitive, and the overall benefits for managers are very good. The company doesn't always feel like retail because it's encouraged to think for yourself and make good decisions based on your business and your customers.

    Cons

    This company is completely lost when it comes to living it's Values. Unfortunately, that applies for every level; and it was not that way a couple of years ago. Over time, the environment became punitive and unfriendly. I've worked in several stores and states over time and got the same feedback from many others.

    Advice to ManagementAdvice

    Walk your talk. Humility can go a long way when you want to admit that things aren't great as long as you want to improve them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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