DSW Reviews

Updated April 24, 2015
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3.3
637 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
DSW President, CEO, and Director Mike MacDonald
Mike MacDonald
296 Ratings

Pros
  • Though your salary the work life balance is great, about 40-45 hour work week (in 27 reviews)

  • 30% employee discount- but don't use it or you make be accused of taking advantage of the system (in 56 reviews)

Cons
  • As many people have already mentioned the overly aggressive rewards program (in 48 reviews)

  • Upper management takes out their life problems on us part time employees (in 26 reviews)

More Pros and Cons

Employee Reviews

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  1. Nice, fun place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DSW

    Recommends
    Recommends

    Pros

    Nice big place with room to grow

    Cons

    Nothing bad to say about this place

    Advice to Management

    No advice for the management

  2. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Buffalo, NY
    Current Employee - Retail Sales Associate in Buffalo, NY

    I have been working at DSW part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great work environment. Everyone is friendly and team oriented.

    Cons

    I would say the only con is if you're trying to work full time your schedule has to be completely open to working when ever.

  3. sales associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DSW

    Pros

    working with shoes, personable managers, great coporate

    Cons

    selling rewards was the hardest part

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at DSW part-time (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    The people I work with are so nice and helpful. The discount also is great.

    Cons

    Pressure of getting people to sign up for the rewards program. Most people there are already members or rarely come in enough for the rewards program to even be helpful.

    Advice to Management

    Stop pressuring stores to meet rewards quotas. It seem like we only talk to the customers for that reason.

  6. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tampa, FL
    Former Employee - Sales Associate in Tampa, FL

    I worked at DSW part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Really flexible hours, especially for students.
    Great associates/ team.

    Cons

    There are some drastic changes between peak and non peak seasons and hours are very uncertain during slow times.

    Advice to Management

    Sometimes management is not all on the same page

  7. Helpful (1)

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Lynnwood, WA
    Current Employee - Sales Associate in Lynnwood, WA

    I have been working at DSW part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Discount is amazing! The work environment is awesome!

    Cons

    The customers are rude and inconsiderate most of the time and you start to hate people. Also, as sales jobs often go, you are pressured for percents to practically force people to sign up.

  8. Helpful (1)

    Cool side job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Discount is good. You also know when the clearance is being marked down and when stuff goes to 70-80% off.

    Cons

    You live or die based on rewards sign ups.

  9. Helpful (1)

    Tough But Manageable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Seattle, WA
    Former Employee - Sales Associate in Seattle, WA

    I worked at DSW part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The employee discount (30%) is pretty good, my fellow coworkers were passionate and fun to work with, and the store's environment was generally pleasant.

    Cons

    The hours (especially early morning stocking) could be very grueling, customers can be irrational and take out their frustration on you, theft/loss prevention was tough to deal with.

    Advice to Management

    Set more concrete rules about returns.

  10. Helpful (1)

    Operations analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst in Columbus, OH
    Former Employee - Operations Analyst in Columbus, OH

    I worked at DSW

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good pay, good benefits, if you work hard it pays off to frequent pay raises

    Cons

    I can't think of any cons

  11. Helpful (1)

    Store Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DSW

    Pros

    Amazing support team from district and regional leadership! DM's care about people development which drive exceptional customer service and market share. The West Dallas DM is inspirational and he is truly a great vision of servant leadership! Great work / life balance.

    Cons

    Need to update tablets so they are faster on the sales floor. DSW.com search engine is still difficult to navigate on PC or on tablet.

    Advice to Management

    High volume doesn't prove that your able to be next level or multi unit leader. Some of the best leaders are in mid and low volume stores. Outlining stores have some amazing talent, but tend to get overlooked because they are not in an high exposure store or market.

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