DSW

  www.dsw.com
Work in HR? Unlock Free Profile

DSW Reviews

Updated August 14, 2014
Updated August 14, 2014
456 Reviews

3.1
456 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DSW President, CEO, and Director Mike MacDonald
Mike MacDonald
216 Ratings

Review Highlights

Pros
  • The company had a strong work-life balance and it was ever a problem to get a day off (in 24 reviews)

  • Their employee discount is generous and they are loyal to their employees (in 40 reviews)


Cons
  • Pushing the rewards program to customers to the point of making them mad (in 40 reviews)

  • Upper management takes out their life problems on us part time employees (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great training and get company values.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Employee Discount
    Great Management Team
    Great Team Spirit
    Team Building Activities
    Hard Work Recognition

    Cons

    Retail Hours
    Dealing with the not so pleasant customers
    Could use more training on specific brands

  2.  

    Normal Retail Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Roseville, MN
    Former Employee - Sales Associate in Roseville, MN

    Pros

    Good discount, friendly coworkers. Constant change over in stock keeps things interesting, also helps you be on-top of trend. Hourly wage instead of commission was nice.

    Cons

    Pushed to upsell, always have to promote the membership, customers can suck. The lack of yearly raises was dissappointing. Managers would often schedule a '4+' shift, meaning scheduled for 4 hours and then finding out 30 minutes before your shift ends that you have to stay for another 4 hours.

    Advice to ManagementAdvice

    Encourage store managers to schedule better.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Brooklyn, NY
    Current Employee - Cashier in Brooklyn, NY

    Pros

    To have the best customer service

    Cons

    Responsible for cashing out customers and providing related customer service.

    Advice to ManagementAdvice

    For the Manager to stay focus on the sales floor

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    loved the staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    friendly, no pressure, great managers

    Cons

    a lot of talk about ability to move up but all talk not much action

    Advice to ManagementAdvice

    when people show interest in moving up use that to your advantage or you risk losing them

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Friendly and supportive environment, even for part-timers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Denver, CO
    Current Employee - Sales Associate in Denver, CO

    Pros

    Employee discount is generous and includes part-timers, not just full-timers. Shifts are manageable. Co-workers are friendly. The Bravo cards are nice.

    Cons

    The store needs to hire cleaning people. Don't make your employees clean bathrooms. Invest the money to have cleaning done properly, completely, and efficiently.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    offeres great discount on shoes

    Cons

    no flexible hours on work schedule

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Enjoyed my time at DSW, Grand Opened a new store & hired a strong team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Brentwood, CA
    Former Employee - Store Manager in Brentwood, CA

    Pros

    Salary & Strong Leadership (Regional Manager)

    Cons

    Not many growth opportunities for part time sales team.

    Advice to ManagementAdvice

    Be Direct & Engaged. Pleased with original District Manager & Regional Manager that hired me.

    Recommends
    No opinion of CEO
  9.  

    Its definitely a good job to start off with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Washington, DC
    Current Employee - Sales Associate in Washington, DC

    Pros

    higher starting salary than most
    nice co workers
    very little actual work that you have to do

    Cons

    attendance policy is to strict
    raise is to little for a yearly raise
    its possible for you to get 8 hours a week which is pointless

    Advice to ManagementAdvice

    i honestly love my managers they are all friendly and pleasant t be around with

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great vacation time and benefits. Awesome discount and not crazy around the holidays.

    Cons

    Changed District managers several times. They are all great but we had to adjust to new management.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Baltimore, MD
    Current Employee - Sales Associate in Baltimore, MD

    Pros

    I love the people I work with. I have always had great co workers who work well together. Most managers have been great too. The pay is competitive and you get a small pay increase every year with a good review.

    Cons

    Pushing associates to get customers to sign up for the rewards program. There's really no incentive for associates to keep their rewards percentage up. Some managers don't seem to care about associates happiness working there. Extended shifts where you don't know whether or not you'll have to stay an extra 2 hours until well into your shift.

    Recommends
    Positive Outlook
    No opinion of CEO

Worked for DSW? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.