DSW

www.dsw.com
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DSW Reviews

Updated February 27, 2015
Updated February 27, 2015
576 Reviews
3.2
576 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DSW President, CEO, and Director Mike MacDonald
Mike MacDonald
265 Ratings

Review Highlights

Pros
  • Though your salary the work life balance is great, about 40-45 hour work week (in 27 reviews)

  • 30% employee discount- but don't use it or you make be accused of taking advantage of the system (in 56 reviews)


Cons
  • As many people have already mentioned the overly aggressive rewards program (in 48 reviews)

  • Upper management takes out their life problems on us part time employees (in 26 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    DSW is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Lubbock, TX
    Current Employee - Sales Associate in Lubbock, TX

    I have been working at DSW

    Pros

    Flexible with my class schedule.
    Great management.
    Strives to provide quality customer service.
    Negotiable pay.
    Promote from within.

    Cons

    Every retail job has its cons with messy and inpatient customers however, I have no major cons about the company.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    DSW is customer service focused and treats employees with respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Modesto, CA
    Former Employee - Sales Associate in Modesto, CA

    I worked at DSW part-time (more than a year)

    Pros

    Flexible part-time hours, flexible and understanding management, clean and comfortable environment, great jobs for those interested in fashion, shoes, and accessories.

    Cons

    Being on your feet 100% of the time - walking the sales floor, helping customers, standing at the cash register. Just use that employee discount to get some comfortable shoes!
    Management is a little pushy about employees getting customers to sign up for rewards program.

    Advice to ManagementAdvice

    Do not put so much emphasis on sign-up conversion for rewards program. The job should be about amazing customer service, not acquiring email addresses.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Good.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW

    Pros

    Great people to work with and a good company.

    Cons

    Managers and district managers at times can be micromanaging.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    What is there not to love about this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at DSW part-time (more than 3 years)

    Pros

    I love the customer's and the music is fab! Hours are flexible and the salary is not bad. My passion is retail so I enjoy my time of working hours. You have to love retail, it is not for every body.

    Cons

    Customer's can be disrespectful with messes every where and footsies which make me......ah hum.....some people just have no respect for themselves so why would they for the next person.

    Advice to ManagementAdvice

    We need our bravos!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Very friendly and welcoming environment with outstanding customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate in Lincolnshire, IL
    Former Employee - Part Time Sales Associate in Lincolnshire, IL

    I worked at DSW

    Pros

    Markdowns are happening all the time and we as the employees have the first look and pick of them. Very dynamic atmosphere, many changes and new lines of vendors are all the time.

    Cons

    Unfortunately not all customers put back the shoe in the box, sometimes we end up with only left shoe and no idea where is the other, or the sizes are mixed. It feels like we looking for needle in the haystack.

    Advice to ManagementAdvice

    Keep up the great work!

  7.  

    Started off good but it went downhill.

    Former Employee - Sales Associate in Manhasset, NY
    Former Employee - Sales Associate in Manhasset, NY

    I worked at DSW

    Pros

    It seemed as though I was appreciated but all the recognition I would get was fake.

    Cons

    Cleaning up after your colleagues and being overworked doing other people's jobs.

    Advice to ManagementAdvice

    Upper management seem very clueless and they do not display the behaviors and traits DSW is known for

    Doesn't Recommend
  8. 2 people found this helpful  

    Fun and enjoyable; my coworkers were amazing and so were our customers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Germantown, TN
    Former Employee - Sales Associate in Germantown, TN

    I worked at DSW part-time (less than a year)

    Pros

    The customers are why I enjoyed working there; they were enthusiastic about shoes and were always open to letting me help them find the right pair or a better fit.

    Cons

    I was taking 18 hrs a semester and worked part-time with my max availability being 18 hrs/wk. I was scheduled 29 hrs/wk multiple times and my manager still hadn't resolved the issue so I had to knock down my availability in order to maintain my studies and account for the over scheduling. This resulted in my being let go due to not having enough availability during peak season.

    Advice to ManagementAdvice

    Employees generally try not to "rock the boat", so if an employee comes to you with an issue, try to be open minded and receptive. If the issue persists, perhaps it requires a one-on-one discussion between staff and employer. I believe this is a good way to maintain happy and, therefore, effective employees. I think honesty and mutual respect are the best policies.

    Recommends
    Neutral Outlook
  9. 2 people found this helpful  

    sales associate/cashier

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW

    Pros

    Great place to work. Fun and understanding environment

    Cons

    not a lot of hours

    Recommends
    Neutral Outlook
  10. 1 person found this helpful  

    I liked the company but had a horrible store manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at DSW part-time (more than 3 years)

    Pros

    I liked the warm family environment amongst me and the other sales associates.

    Cons

    The store manager didn't care.

    Advice to ManagementAdvice

    Make sure you build some kind of relationship with your employees

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Overall good experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW

    Pros

    Very friendly environment and good pay rate

    Cons

    Sometimes rude customers and pressure for rewards

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