DSW

www.dsw.com
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DSW Reviews

Updated March 2, 2015
Updated March 2, 2015
578 Reviews
3.2
578 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DSW President, CEO, and Director Mike MacDonald
Mike MacDonald
266 Ratings

Review Highlights

Pros
  • Though your salary the work life balance is great, about 40-45 hour work week (in 27 reviews)

  • 30% employee discount- but don't use it or you make be accused of taking advantage of the system (in 56 reviews)


Cons
  • As many people have already mentioned the overly aggressive rewards program (in 48 reviews)

  • Upper management takes out their life problems on us part time employees (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Started off good but it went downhill.

    Former Employee - Sales Associate in Manhasset, NY
    Former Employee - Sales Associate in Manhasset, NY

    I worked at DSW

    Pros

    It seemed as though I was appreciated but all the recognition I would get was fake.

    Cons

    Cleaning up after your colleagues and being overworked doing other people's jobs.

    Advice to ManagementAdvice

    Upper management seem very clueless and they do not display the behaviors and traits DSW is known for

    Doesn't Recommend
  2. 2 people found this helpful  

    DSW is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Lubbock, TX
    Current Employee - Sales Associate in Lubbock, TX

    I have been working at DSW

    Pros

    Flexible with my class schedule.
    Great management.
    Strives to provide quality customer service.
    Negotiable pay.
    Promote from within.

    Cons

    Every retail job has its cons with messy and inpatient customers however, I have no major cons about the company.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    DSW is customer service focused and treats employees with respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Modesto, CA
    Former Employee - Sales Associate in Modesto, CA

    I worked at DSW part-time (more than a year)

    Pros

    Flexible part-time hours, flexible and understanding management, clean and comfortable environment, great jobs for those interested in fashion, shoes, and accessories.

    Cons

    Being on your feet 100% of the time - walking the sales floor, helping customers, standing at the cash register. Just use that employee discount to get some comfortable shoes!
    Management is a little pushy about employees getting customers to sign up for rewards program.

    Advice to ManagementAdvice

    Do not put so much emphasis on sign-up conversion for rewards program. The job should be about amazing customer service, not acquiring email addresses.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    What is there not to love about this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at DSW part-time (more than 3 years)

    Pros

    I love the customer's and the music is fab! Hours are flexible and the salary is not bad. My passion is retail so I enjoy my time of working hours. You have to love retail, it is not for every body.

    Cons

    Customer's can be disrespectful with messes every where and footsies which make me......ah hum.....some people just have no respect for themselves so why would they for the next person.

    Advice to ManagementAdvice

    We need our bravos!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    I liked the company but had a horrible store manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at DSW part-time (more than 3 years)

    Pros

    I liked the warm family environment amongst me and the other sales associates.

    Cons

    The store manager didn't care.

    Advice to ManagementAdvice

    Make sure you build some kind of relationship with your employees

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Very friendly and welcoming environment with outstanding customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate in Lincolnshire, IL
    Former Employee - Part Time Sales Associate in Lincolnshire, IL

    I worked at DSW

    Pros

    Markdowns are happening all the time and we as the employees have the first look and pick of them. Very dynamic atmosphere, many changes and new lines of vendors are all the time.

    Cons

    Unfortunately not all customers put back the shoe in the box, sometimes we end up with only left shoe and no idea where is the other, or the sizes are mixed. It feels like we looking for needle in the haystack.

    Advice to ManagementAdvice

    Keep up the great work!

  8. 1 person found this helpful  

    Good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DSW

    Pros

    It was quite very good

    Cons

    It could have been better

  9. 2 people found this helpful  

    Best retail job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW

    Pros

    Amazing staff and upper management.

    Cons

    Customers like any retail but not as bad since they make everything about the shoe lovers so we are always able to make them happy.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Awesome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Eau Claire, WI
    Current Employee - Sales Associate in Eau Claire, WI

    I have been working at DSW part-time (less than a year)

    Pros

    great people to work with
    fun environment
    awesome product
    great pay

    Cons

    not enough hours to go around

    Advice to ManagementAdvice

    supply stores with more hours

    Recommends
    Positive Outlook
    Approves of CEO
  11. 7 people found this helpful  

    Great company but the DM had her own adjenda.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at DSW full-time (more than 5 years)

    Pros

    Loved the product and overall mission of the company. Good pay and senior leadership.

    Cons

    The DM micromanaged every aspect of her stores and managers. She lost 8 out of 11 store managers in her first year.

    Advice to ManagementAdvice

    If something doesn't seem right it is not right. Look into why managers are leaving.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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