DSW Reviews

Updated October 19, 2014
Updated October 19, 2014
490 Reviews
3.1
490 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DSW President, CEO, and Director Mike MacDonald
Mike MacDonald
231 Ratings

Review Highlights

Pros
  • Though your salary the work life balance is great, about 40-45 hour work week (in 25 reviews)

  • 30% employee discount- but don't use it or you make be accused of taking advantage of the system (in 45 reviews)


Cons
  • As many people have already mentioned the overly aggressive rewards program (in 45 reviews)

  • Upper management takes out their life problems on us part time employees (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good for First Retail Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at DSW part-time (more than 3 years)

    Pros

    Excellent employee discount
    Fun and relaxed work environment
    Brand Meetings
    DSW swag earned from time to time
    Dress Code

    Cons

    Mandatory Shift Extensions
    Loss Prevention Policies
    Not Enough Growth Opportunity
    #PREPPED/Freight Process
    Pressure from Corporate

    Advice to ManagementAdvice

    Look to hire first from within. There were plenty of talented and dedicated employees eager to level up in the company that have been shunned away.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    DSW was a good place to work, things are always changing and no grace period to meet expectations. Good luck.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX

    I have been working at DSW full-time

    Pros

    if you love shoes, this is the place for you. if you don't have a family and can work long hours, you will enjoy this job.

    Cons

    your hours worked are unlimited. you have to make everyone feel like it's there favorite. But you don't get the same treatment.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    It really is America's Favorite Place to Work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Littleton, CO
    Current Employee - Sales Associate/Cashier in Littleton, CO

    I have been working at DSW part-time (more than an year)

    Pros

    Flexible Schedule
    Great at Scheduling Breaks (at our location)
    Decent discount on merchandise (extra off already discounted)
    Great Management Team

    Cons

    Wouldn't say they are the best a promoting from within. If you start at the bottom and you work hard they will probably keep you there and just give you more hours.

    Advice to ManagementAdvice

    Develop you hardest working employees before they decide to go elsewhere for more recognition. Sometimes being America's Favorite Place to Work just doesn't pay the bills.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    It was an interesting experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager Merchandise in Novi, MI
    Former Employee - Assistant Manager Merchandise in Novi, MI

    I worked at DSW full-time (more than an year)

    Pros

    Discount, seeimg the new shoes come in. Get first pick at clearance shoes

    Cons

    Very strict managment. No flexibility

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    WAY Over Worked and NO RESPECT WHAT SO EVER!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Chicago, IL
    Current Employee - Assistant Store Manager in Chicago, IL

    I have been working at DSW full-time (more than an year)

    Pros

    They pay well and usually have a good selection. The employee discount is fair.

    Cons

    Nothing is ever good enough. Get a customer complaint and you could be fired. The DM and RD are NOT nice people to work for. The recruiters will lie to you to get you in the door -- you have been warned.

    Advice to ManagementAdvice

    It is almost 2015 -- you are not America's favorite place to work!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Love working here at DSW.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at DSW

    Pros

    Meeting new people and the amazing discount

    Cons

    There are not enough hours to go around

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Okay temporary job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW part-time

    Pros

    Decent and also flexible hours, easy job, discount is nice

    Cons

    Management is not great at all, trying to advance within is like pulling teeth, pay isn't great, company has values that they don't live by

    Advice to ManagementAdvice

    Stop with the favoritism

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Tired of felling like I am being Fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Merchandising Manager in Philadelphia, PA
    Current Employee - Assistant Merchandising Manager in Philadelphia, PA

    I have been working at DSW full-time (more than 3 years)

    Pros

    dress code makes for a comfortable work environment
    great product to use the great discount

    Cons

    Schedules are crazy. Managers work so many hours that are not necessary. The negativity, stress levels, threats of complaints makes for such an unhappy experience. We never hear anything good. Everything is nasty and negative. The DM gives such unhappy visits and NEVER says anything nice or positive or congratulates you or your store on good results. RD visits are worse. High stress, a lot of hours, negative environment, old programs, crazy rules to satisfy customer complaints (open every register no matter what, cant tell customers you are closing), extended shifts that no one wants or likes, AFPW for part time people only.

    Advice to ManagementAdvice

    All store managers are way to afraid to speak up. Everyone fears for their jobs. There is an up coming coffee chat and no one wants to speak up because everyone is afraid of retaliation and loosing jobs. There is so much wrong. So sad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Not America's Favorite Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Merchandising Manager
    Current Employee - Assistant Merchandising Manager

    I have been working at DSW full-time (more than an year)

    Pros

    If you are a shoe lover, you are in shoe heaven. No crazy holiday season during December ... peak is during boot season in October and sandal season in April.

    Cons

    Oh wear do I start... Let's just recruiters and upper management bring you on under false pretenses, whether that is the position you are applying for or about your salary... Lying to your face that they told you when you were hired that you were coming in capped! Like who does that? Who would leave a stable job to come to another where you won't see a raise unless you get promoted (and that's opening another can of worms). Then we have the mixed messages coming from upper management... As a manager you can't make an entrepreneurial decision! Managers are being over worked (quite often filling in as associates due to hours) and never get recognized! And let's not talk about "the customer is always right" they can yell at you and curse at you all they want just to get a coupon...you have to allow customers De-humanize you because don't you dare get a customer complaint. Please stop applying to fortune 100 until you actually do something to make the culture AFPW.

    Advice to ManagementAdvice

    You have experienced qualified managers... Stop treating us like we we don't know what we are doing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Best job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in San Francisco, CA
    Former Employee - Retail Sales Associate in San Francisco, CA

    I worked at DSW part-time (less than an year)

    Pros

    My co-workers were amazing. It's what every work environment should be like. The management team encouraged questions and were considerate of the employees which only caused everyone to work harder. Customer service was a priority, something many companies lack now a days. Overall such a great work environment.

    Cons

    Since there were 4 managers they kinda contradicted each other sometimes.

    Advice to ManagementAdvice

    Nothing, keep it up!

    Recommends
    Positive Outlook
    Approves of CEO

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DSW Shoes at the Arboretum

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