DSW Reviews

Updated April 24, 2015
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Employee Reviews

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  1. Helpful (2)

    Terrible, for so many reasons.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate in Rochester, NY
    Former Employee - Part Time Sales Associate in Rochester, NY

    I worked at DSW part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Employee discount was nice, as well as looking at pretty shoes everyday. That's about it.

    Cons

    There were many cliques and management allowed other part-time associates to teach the new employees, which resulted in many errors and issues. Rather than realizing the issue may be with the existing employees, management took it out on the new employees who were just doing as they were told by authority figures. I could go on forever about the issues with this company. In the few months I was there, more than half the employees quit.

    Advice to Management

    Treat everyone equally, rather than favoring certain individuals. Replace management, reduce cliques, realize it's only retail and stop taking yourself so seriously. Maybe then your turnover rate would go down...

  2. Typical retail nonsense but pretty good discount

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Yonkers, NY
    Former Employee - Sales Associate in Yonkers, NY

    I worked at DSW

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    30% discount on shoes, ability to work in different areas like the sales floor, cashier, etc

    Cons

    You don't get commission so it's kind of annoying that you have to walk around signing people up for rewards that they might not care about. Needs to be more flexible with scheduling.

  3. Helpful (1)

    Good not great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW

    Pros

    The pros are that the discount is great! Also that most of the managers are really sweet for the most part!

    Cons

    The one huge down side is that you have to work a lot of weekends. Especially in the peak season, which is fall!

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  5. Helpful (2)

    I have been with DSW 13yrs. I would highly recommend this company and I truly love coming in everyday. I am a DSW fan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Ballwin, MO
    Current Employee - Store Manager in Ballwin, MO

    I have been working at DSW full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The empowerment to run your building and make difficult decisions based on the situation you have in front of you. The mission and values are basic but very REAL.

    Cons

    Each day is a challenge but nothing out of the ordinary. I find the challenges motivate me to better my personal skill sets. Retail hour are always challenging.

    Advice to Management

    I love the new mission and continued focus on the customer experience. I have seen such growth in my tenure and I am so proud to be part of an amazing company!

  6. Helpful (1)

    Value their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Ann Arbor, MI
    Current Employee - Anonymous Employee in Ann Arbor, MI

    I have been working at DSW

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility with scheduling, family atmosphere, fun team building events, love shoes, good values

    Cons

    Should carry children's shoes in stores

  7. Helpful (2)

    Best Retail Job

    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Novi, MI
    Current Employee - Part Time Sales Associate in Novi, MI

    I have been working at DSW part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. Flexible
    2. Great co-workers
    3. Not pressured to make a sale, but rather great customer experience
    4. Positive feedback on every shift.

    Cons

    Depending on the manager, could depend on the pressure for reward sign ups.

    Advice to Management

    Have more options on why a customer chooses not to sign up for rewards

  8. I worked as a Sales Associate delivering customer service and making transactions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Lancaster, PA
    Former Employee - Sales Associate in Lancaster, PA

    I worked at DSW

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The products are of a great quality and the customers are generally kind. It is a great position for those looking to earn a decent wage while pursuing school or other interests.

    Cons

    They operate on an extended schedule program in which you will either work a four hour shift or an eight hour shift. The lack of stability in this aspect made me look elsewhere for a more consistent schedule.

    Advice to Management

    Find other ways to assess the success and performance of the cashiers besides simply reviewing their reward signups. This was the case at my store location and it felt demeaning and full of pressure.

  9. Helpful (1)

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great customers fun fun fun

    Cons

    Stand on feet for long hours

  10. Helpful (3)

    Started off good but it went downhill.

    Former Employee - Sales Associate in Manhasset, NY
    Former Employee - Sales Associate in Manhasset, NY

    I worked at DSW

    Doesn't Recommend
    Doesn't Recommend

    Pros

    It seemed as though I was appreciated but all the recognition I would get was fake.

    Cons

    Cleaning up after your colleagues and being overworked doing other people's jobs.

    Advice to Management

    Upper management seem very clueless and they do not display the behaviors and traits DSW is known for

  11. Helpful (1)

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Bethesda, MD
    Former Employee - Sales Associate in Bethesda, MD

    I worked at DSW part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team to work with. The diversity of people allows you to see different cultures. Very flexible hours if your a working college student. Great management. For people starting out in retail, I recommend starting at DSW. Theres a great potential to move up if your interested in retail.

    Cons

    When it gets busy, it can really challenge you to stay on your fit and continue to interact with customers. Not saying its a bad experience, but it will allow you to be more confident in talking to people.

    Advice to Management

    Allow working student to be flexible in there schedule.

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