DSW Reviews

Updated October 19, 2014
Updated October 19, 2014
490 Reviews
3.1
490 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DSW President, CEO, and Director Mike MacDonald
Mike MacDonald
231 Ratings

Review Highlights

Pros
  • Though your salary the work life balance is great, about 40-45 hour work week (in 25 reviews)

  • 30% employee discount- but don't use it or you make be accused of taking advantage of the system (in 45 reviews)


Cons
  • As many people have already mentioned the overly aggressive rewards program (in 45 reviews)

  • Upper management takes out their life problems on us part time employees (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great training and get company values.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DSW

    Pros

    Employee Discount
    Great Management Team
    Great Team Spirit
    Team Building Activities
    Hard Work Recognition

    Cons

    Retail Hours
    Dealing with the not so pleasant customers
    Could use more training on specific brands

  2. 1 person found this helpful  

    Enjoyed my time at DSW, Grand Opened a new store & hired a strong team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Brentwood, CA
    Former Employee - Store Manager in Brentwood, CA

    I worked at DSW full-time (more than an year)

    Pros

    Salary & Strong Leadership (Regional Manager)

    Cons

    Not many growth opportunities for part time sales team.

    Advice to ManagementAdvice

    Be Direct & Engaged. Pleased with original District Manager & Regional Manager that hired me.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Can I Rate Lower Than 1 Star?

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Sales Associate in Geneva, IL
    Former Employee - Sales Associate in Geneva, IL

    I worked at DSW part-time (less than an year)

    Pros

    It's an easy job. Don't have to talk to customers much, just keep the floor clean.

    Cons

    I've never worked anywhere with such an airheaded store manager. He forgot things like availability changes and request offs regularly. And the management team as a whole was the most judgmental, discriminatory group I've ever dealt with. In all my years of retail work, I have never felt so angry and frustrated with a store.

    Advice to ManagementAdvice

    Hire better managers and hold them accountable to their actions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Do not Join this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DSW full-time (less than an year)

    Pros

    People are not helpful and so much competition and manager never listen,even though Hr also.

    Cons

    everyone is showing their attitude, no team work

    Advice to ManagementAdvice

    while hiring they give so much benefits and show you that they are good to you but once you join then they are disappear.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    In this day and age?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Philadelphia, PA
    Current Employee - Store Manager in Philadelphia, PA

    I have been working at DSW full-time (more than 5 years)

    Pros

    Employee Discount
    Made some very good friends while working there
    Company bought cookies for everyone in the company at Christmas time

    Cons

    Extremely Political-Age is a factor-Arrogance of upper management

    Discount shoe retailer DSW Inc. will fork over $900,000 to settle the U.S. Equal Employment Opportunity Commission’s suit accusing it of terminating a class of employees over the age of 40 and firing other employees for opposing its age discrimination practice, according to a Monday filing in Illinois federal court.

     The agency and the retailer filed a joint consent decree, urging the judge to approve the settlement, with DSW denying the EEOC’s claims that it regularly axed employees on the basis of age. Under the settlement, the retailer agreed to revise its anti-discrimination policies and provide settlement funds to certain employees over the age of 40 who were terminated between 2007 and 2010 for what the retailer calls “lack of work” or “reorganization.”

     “In the interest of resolving this matter, and as a result of having engaged in comprehensive settlement negotiations, the parties have agreed that this action should be immediately resolved by entry of this consent decree,” the filing said.

     A spokesman for DSW said in a Monday statement that the retailer "unequivocally denies" the claims made by the EEOC and that the employee separations detailed in the suit were driven by economic circumstances, not by age discrimination.

     "Our decision to settle this case mitigates the costs associated with a lengthy legal proceeding and is in the best interest of our associates and shareholders," the company said.

     Representatives for the EEOC did not respond to Monday requests for comment.

     According to the agency’s complaint, DSW has engaged in unlawful employment practices against its Midwest and corporate home office employees in violation of the Age Discrimination in Employment Act since at least January 2007 by directly terminating or instructing its managers to terminate certain employees on the basis of their age.

     DSW has regularly discriminated against its employees who are more than 40-years-old in the Midwest region since 2007, according to the complaint. Not only has the retailer fired older employees and ordered its managers to do the same, it has also terminated some of its employees for refusing to terminate workers because of their age, the suit says.

    Advice to ManagementAdvice

    I would hope that the shareholders would take a look at these practices and who has carried them out. Take the appropriate action to show the company really cares about this issue. Reach out to former associates who may have been wronged by these actions and make it right. Other retailers in the past have been have been involved with class action suits with age discrimination that have affected them financially. DSW-Make it right.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Brooklyn, NY
    Current Employee - Cashier in Brooklyn, NY

    I have been working at DSW full-time (more than 8 years)

    Pros

    To have the best customer service

    Cons

    Responsible for cashing out customers and providing related customer service.

    Advice to ManagementAdvice

    For the Manager to stay focus on the sales floor

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    loved the staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW

    Pros

    friendly, no pressure, great managers

    Cons

    a lot of talk about ability to move up but all talk not much action

    Advice to ManagementAdvice

    when people show interest in moving up use that to your advantage or you risk losing them

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at DSW part-time (less than an year)

    Pros

    offeres great discount on shoes

    Cons

    no flexible hours on work schedule

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Friendly and supportive environment, even for part-timers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Denver, CO
    Current Employee - Sales Associate in Denver, CO

    I have been working at DSW part-time (less than an year)

    Pros

    Employee discount is generous and includes part-timers, not just full-timers. Shifts are manageable. Co-workers are friendly. The Bravo cards are nice.

    Cons

    The store needs to hire cleaning people. Don't make your employees clean bathrooms. Invest the money to have cleaning done properly, completely, and efficiently.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Its definitely a good job to start off with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Washington, DC
    Current Employee - Sales Associate in Washington, DC

    I have been working at DSW part-time (more than an year)

    Pros

    higher starting salary than most
    nice co workers
    very little actual work that you have to do

    Cons

    attendance policy is to strict
    raise is to little for a yearly raise
    its possible for you to get 8 hours a week which is pointless

    Advice to ManagementAdvice

    i honestly love my managers they are all friendly and pleasant t be around with

    Recommends
    Positive Outlook
    No opinion of CEO

DSW Photos

The best store in the World
DSW Shoes at the Arboretum

+ Add Photo

Work at DSW? Share Your Experiences

DSW

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.