DSW

www.dsw.com

DSW Reviews

Updated January 29, 2015
Updated January 29, 2015
556 Reviews
3.1
556 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DSW President, CEO, and Director Mike MacDonald
Mike MacDonald
258 Ratings

Review Highlights

Pros
  • Though your salary the work life balance is great, about 40-45 hour work week (in 27 reviews)

  • 30% employee discount- but don't use it or you make be accused of taking advantage of the system (in 56 reviews)


Cons
  • As many people have already mentioned the overly aggressive rewards program (in 48 reviews)

  • Upper management takes out their life problems on us part time employees (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Sales associate at DSW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tucson, AZ
    Former Employee - Sales Associate in Tucson, AZ

    I worked at DSW part-time (more than a year)

    Pros

    Great discounts, who doesn't love shoes! Pretty low stress environment except when promoting rewards program.

    Cons

    Stop placing so much emphasis on the rewards program percentage. Some people just refuse to give information-company is very driven on capturing address & emails of shoppers. It is very frowned upon to receive a No from a customer, you basically force customer to sign up. It's a great loyalty program, just hated forcing people into it.

    Advice to ManagementAdvice

    Listen to the floor team.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Getting Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Baltimore, MD
    Current Employee - Assistant Store Manager in Baltimore, MD

    I have been working at DSW full-time (more than 3 years)

    Pros

    Compensation is okay. Great discount. Great team feeling and good relationship with associates. The company also has great benefits.

    Cons

    Angry customers and the return of worn shoes. A lot of theft and there is no security to deter theft. Some store managers are disconnected from the associates and staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at DSW full-time

    Pros

    I have worked for this company in several cities under several different leaders. Through all of that transition, DSW really does stand behind their values - it is a seamless experience regardless of which Regional Director or District Manager you report to, and we value passion, collaboration, accountability, and humility. We live these values as an entire company, from the CEO to home office partners to LP/HR support to stores. (And as a side note, it's really great that as a SM, I have regular interaction with all of these areas of the company! It really makes you feel connected.)

    Besides all of the normal perks, (discount, competitive salary, work/life balance, paid time off, etc.) DSW gives its leaders an opportunity to impact their business and take smart risks to drive results. There is a lot of opportunity for personal growth for those who are looking for advancement - an online learning center, plenty of stretch assignments, and just a general enthusiasm for new ideas and initiative.

    Those who are successful with DSW are those who have a genuine desire to deliver a positive experience for their customers and teammates, those who embrace feedback and seek out opportunities for improvement, and those who are energized by driving results and embracing the unexpected. These may sound like "company lines," but genuinely describe my experience working for this company. I would highly recommend DSW.

    Cons

    No company is perfect - we are challenged sometimes with new roll outs not going exactly as anticipated and timeliness of communication for new initiatives. The good news is that in the spirit of humility, the company spends a lot of time asking for our feedback and making improvements for next time. As we are a rapidly growing company, we are experiencing some growing pains...but I would rather have those growing pains than no growth at all.

    In my personal experience, one of the most frustrating things about my job is hearing from some of my peers about their complaints - including some who have written reviews on this site. This is retail - we are a goals-driven industry and we are held accountable to goals. We are a customer-service driven industry and we take customer feedback seriously. We have district and regional managers who are paid to give us feedback and guidance, both positive and critically. If you are not a person who agrees with those statements, this company (and industry) may not be a good fit for you.

    Advice to ManagementAdvice

    Continue with the coffee chats and touch bases from RD/VPs to SMs - we love them!
    We seem to have a big skills gap between SM and AM - although we are working on this at a district level, maybe a company initiative (market meetings, high performer program) would be beneficial.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Not Fun

    Current Employee - Sales Associate in West Bloomfield, MI
    Current Employee - Sales Associate in West Bloomfield, MI

    I have been working at DSW part-time (more than a year)

    Pros

    Discount on shoes. Opportunity to meet new people and improve skills.

    Cons

    Trying to get customers to sign up for rewards programs and trying to provide customer service to customers who don't want to be bothered.

  6. 3 people found this helpful  

    It is a fun and great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DSW ASSOCIATE in Appleton, WI
    Current Employee - DSW ASSOCIATE in Appleton, WI

    I have been working at DSW part-time (more than a year)

    Pros

    DSW gives great customer service. Also a great employee discounts. The managers are great and they are good at working with my schedule.

    Cons

    Not too many cons about the job except i spend my paycheck on shoes.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Love working here at DSW.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at DSW

    Pros

    Meeting new people and the amazing discount

    Cons

    There are not enough hours to go around

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW full-time

    Pros

    The values of the company

    Cons

    Getting bigger so it gets less personal

    Advice to ManagementAdvice

    The values drive every promotion decision

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Good for First Retail Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at DSW part-time (more than 3 years)

    Pros

    Excellent employee discount
    Fun and relaxed work environment
    Brand Meetings
    DSW swag earned from time to time
    Dress Code

    Cons

    Mandatory Shift Extensions
    Loss Prevention Policies
    Not Enough Growth Opportunity
    #PREPPED/Freight Process
    Pressure from Corporate

    Advice to ManagementAdvice

    Look to hire first from within. There were plenty of talented and dedicated employees eager to level up in the company that have been shunned away.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Nice culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at DSW part-time (more than a year)

    Pros

    The employees are awesome, the way you get to meet a lot of different people and help them out.

    Cons

    A lot of pressure to push rewards program.. It can be a little much sometimes.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Wonderful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Avondale, AZ
    Former Employee - Seasonal Sales Associate in Avondale, AZ

    I worked at DSW part-time (less than a year)

    Pros

    There are so many great people to work with! also the associate discount was awesome!

    Cons

    there were none at all!

    Recommends
    Positive Outlook
    Approves of CEO

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