Dallas Museum of Art

  www.dallasmuseumofart.org
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Dallas Museum of Art Reviews

Updated Jun 30, 2014

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2.5 8 reviews

100% Approve of the CEO

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John R. Eagle

(1 ratings)

29% of employees recommend this company to a friend
8 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Its ok

    Gallery Attendant (Former Employee) Dallas, TX

    ProsVery easy job. Basically if you do your job right and easy-going then you will be fine.

    ConsThe job itself is fine, its the managements and sometimes coworkers you need to learn to deal with:
    It worked well for me, the pay is low and no raises or bonuses at all unless your full-time employee of the museum, but even that is rare.
    Traces of favoritism.
    Managers are decent, sometimes lack of communication causes confusion and frustration
    Long time workers tend to have a lot of flexibility in rules while newer employees tend to be kept strict
    Social class standards felt between upper departments and lower departments.
    A lot of talk on improvements towards employees but little to no action shown.

    Advice to Senior ManagementShow true appreciation for employees, especially those who actually do their job. You reward everyone with minimal incentives and then put those who work poorly on pedestal while those who work hard are overlooked. Try to be more flexible with everyone. You have enough employees to cover your shifts, just distribute them evenly among the galleries with the right people and everyone can get a schedule they want or need. Also don't just hire random people from temp agencies, please do an interview process for them so you can find quality people. This is save a lot of frustration on the supervisors part and other employees and reduce turnover rates.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Concerned Gallery Attendant Employee

    Gallery Attendant (Current Employee) Dallas, TX

    Pros- Easy job
    - Beautiful building and atmosphere
    - Diverse, friendly co-workers
    - A good job to have if you’re in need of cash while looking for something better, need part-time weekend hours, or if you’re retired

    Cons- High turnover rate. The Dallas Museum of Art now uses a staffing agency to find its gallery attendants, and literally the only requirement is that you pass a drug test. There is no actual interview, which leads to people coming in who have no visitor service skills, nor have any interest in the arts. It is not uncommon to see a new face working every other week. This makes it extremely difficult to build trust and teamwork with your co-workers.

    - Favoritism. There are gallery attendants who constantly leave their posts, use their phones in the galleries, and talk to other attendants while visitors are trying to enjoy their museum experience. Because they are related to veteran museum employees, they are able to get away with their actions without having to suffer any consequences. Those that have been working for the DMA for a long period of time and who were hired directly through the museum also receive beneficial treatment. They take much longer on their breaks, and instead of being scolded when they are caught talking with each other in the galleries, the supervisors turn a blind eye (or join the conversation). These ‘favorites’ often tend to get easier posts that do not require a lot of work and attentiveness.

    - Too many supervisors. There are currently five gallery attendant supervisors, and none of them are on the same page. Their miscommunication (and oftentimes their unprofessionalism) leads to confusion, frustration, and wrong information on the gallery floors. It is unfair to bark orders during the morning briefings, yet become nowhere to be seen or heard from for the rest of the day. Talking with other gallery attendants or security guards for hours and screaming on the radios does not mean you are doing your job.

    - Tiring shifts. There is no reason why a gallery attendant should be scheduled to work from 10:45 A.M. to 9 P.M. on Jazz Night Thursday, followed by a 10:45 A.M. to 12 A.M. on Late Night Fridays. I feel for those in operations, too, who oftentimes have to work an 8 A.M. to 2 A.M. shift when events are held at the museum.

    - Hard work goes unrewarded. Instead, you’ll be worked harder. Before the museum went free to the public, the main entryways/doors were reserved for veteran staff along with the supervisors’ favorites who got to sit all day while greeting visitors. Now that the museum is free, however, those that used to be stationed at the doors are no longer posted there. Instead, the door posts now go to gallery attendants who have good customer service skills and a strong work ethic. If you are working the doors on a late night or weekends, you will be standing all day, constantly interacting with people (hundreds if not thousands depending on the day), preventing food & drinks from entering, offering maps and directions, and signing up visitors for the DMA Friends Program. Your reward for doing a good job at the doors? Being posted there more. No pay increase, no extra lunch time or breaks, just more work. Meanwhile, the lazy, unprofessional gallery attendants will never be posted at the doors for fear of leaving a bad impression on museum visitors.

    - Bad work goes rewarded. If you are a gallery attendant who is rude to visitors and co-workers, makes racially insensitive comments, and constantly start arguments, you just may find yourself getting a promotion to the visitor services desk.

    Advice to Senior Management- Be fair. You cannot selectively enforce rules on certain gallery attendants, while being lax and lenient with others (even if they are family or longtime employees).

    - Communicate. You need to all be on the same page when it comes to rules and changes that the museum galleries have. You need to post these rules and changes where they can be seen by all of the gallery attendants.

    - Be professional. Berating gallery attendants during morning briefings, over the radio, and in front of visitors doesn't do the museum any good. This simply causes anger & frustration amongst gallery attendants, and morale is killed before the gallery attendants have even started their day in the galleries.

    - Trim the fat. There are certain gallery attendants who constantly leave their post, talk/text on their phone, run late on their breaks, and even fall asleep at their post. This is unacceptable, and you should not be pardoned simply because you are related to a staff member that is higher up on the museum chain of command.

    - Reward incentives. Whether it is a pay increase, longer lunch breaks, or paid time off, you need to find a way to reward employees who go above and beyond as gallery attendants (those who are trusted enough to work the doors, be scheduled to work weddings & events, etc.)

    No, I would not recommend this company to a friend

    • Culture & Values
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great Mission - senior Management Highly Removed

    Anonymous Employee (Former Employee) Dallas, TX

    ProsGreat opportunity for those passionate about art. Fulfilling work. Beautiful facility. Lots of interaction with the public.

    ConsSenior leadership has created upperclass strata that makes regular workforce feel isolated and overlooked. low compensation. No ability to save for retirement. No focus on spending money to bring in special/blockbuster exhibitions anymore.

    Advice to Senior ManagementStop isolating employee groups. The former leadership worked on a much more transparent and democratic philosophy where the staff truly felt and acted like a cohesive team. Go back to that!

    No, I would not recommend this company to a friend

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    • Culture & Values
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    Volunteer Coordinator Intern

    Volunteer Coordinator Internship (Former Employee) Dallas, TX

    ProsFree parking, free special event tickets, and opportunity to work with volunteers within a major art museum.

    ConsTraining was limited and minimal at best. I would have enjoyed working more directly with volunteers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    A big vision full of logistical nightmares and empty promises.

    (Current Employee) Dallas, TX

    ProsA great mission, with some really passionate and talented people.

    ConsHorrific Management corrupts all departments that results in many ideas generated from the top but little time and effort put into working out the logistics. Transparency is a word not a practice, No review process for employees, and job duties are never properly managed, nor is compensating those that go above and beyond.

    Advice to Senior ManagementFind more inspiration from within, and focus on growing the amazing talent you already have. Remove the leadership that hinders this growth, and create a clear representative path of decision making for projects and goals.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    Dallas Museum Of Art

    Galery Attendant (Current Employee) Dallas, TX

    ProsGreat people, great relationships and low stress

    Conslack of direction, communication, not enough togetherness with other departments

    Advice to Senior ManagementBe flexible, and move forward as a team.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Revolving Door

    Anonymous Employee (Former Employee) Dallas, TX

    ProsIf you're passionate about art, it is the place for you - but if you're not passionate about the cause- don't apply

    ConsA revolving door in almost every department so many people do not establish networks and relationships across the various functions.

    Advice to Senior ManagementInter department mixing so people get to know one another would be a great way to improve morale in the office.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Easy but frustrating in many aspects

    Anonymous Employee (Current Employee)

    ProsRelatively easy in terms of work because all you will be doing is standing for long hours.

    ConsExtremely poor management (that is the nicest way to put it, there are many problems)
    Favoritism
    Long hours of standing (average 5-12 hours a day)
    Not very flexible with hours

    Advice to Senior ManagementManagement is the key to success. If employee view of management with justified reasons are negative it will spiral down to all employees. Change how you handle management to boost incentive and moral of ALL employees instead of blaming problems on the lower levels and shifting responsibilities.

    No, I would not recommend this company to a friend

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