Dartmouth-Hitchcock Medical Center

www.dartmouth-hitchcock.org
Engaged Employer

Dartmouth-Hitchcock Medical Center Reviews

Updated March 29, 2015
62 reviews filtered by
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2.8
62 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Dartmouth-Hitchcock Medical Center CEO James N. Weinstein
James N. Weinstein
26 Ratings

Pros
  • Great patient care, work/life balance, interesting work (in 3 reviews)

  • DHMC delivers excellent patient care (in 3 reviews)

Cons
  • Found middle management to be either combative or unresponsive, depending on the person (in 8 reviews)

  • They will do whatever they want regardless of impact on patient care or staff (in 4 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great clinical care, horrible administration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lebanon, NH
    Current Employee - Anonymous Employee in Lebanon, NH

    I have been working at Dartmouth-Hitchcock Medical Center

    Pros

    Great location, friendly workforce, academic medical center, healthcare leader, decent compensation, so-so benefits, very good reputation, newer facility,

    Cons

    Very poorly run from an administrative standpoint. Huge gap between C-level and rest of organization. No clear strategy and no execution plan. Silos don't communicate nor work well with one another. Dysfunctional management across the board. Extremely poor internal communications. No performance management, No defined career path,and No succession planning. No management nor leadership training. Known in the community as a "mom and pop" shop, as business processes are extremely immature (ineffective governance, lack of financial controls, lack of corporate standards).

    Advice to ManagementAdvice

    Hire external, competent C-1 leadership (VPs). C-level needs to develop and communicate a clear strategy. C-1 (missing in action) needs to take this as marching orders and galvanize workforce in achieving an clearly defined and communicated execution plan.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dartmouth-Hitchcock Medical Center full-time (more than 5 years)

    Pros

    a lot of friendly coworkers

    Cons

    not many benefits for employees

    Recommends
    Positive Outlook
  3. CMA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CMA in Manchester, NH
    Current Employee - CMA in Manchester, NH

    I have been working at Dartmouth-Hitchcock Medical Center

    Pros

    Nice place to work, friendly people

    Cons

    Raises very inconsistent. Health insurance is too costly for most employees to afford.

    Advice to ManagementAdvice

    Workload is not fairly delegated.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. It was ok, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff RN in Manchester, NH
    Former Employee - Staff RN in Manchester, NH

    I worked at Dartmouth-Hitchcock Medical Center full-time (more than 10 years)

    Pros

    Lots of paid time off, continuing education opportunities. Physicians and mid-level providers are excellent, and generally well-respected. Focus on evidence-based care. If able to stay out of politics, decent place to work, just try not to get too emotional/passionate on any one subject (including patient care)

    Cons

    Horrible health insurance options. Unsupportive management culture. Little-to-no opportunities to move up in company. Extremely political environment. Tuition reimbursement pitiful.

    Advice to ManagementAdvice

    Stop micromanaging. Stop acting like junior high students, and grow up!

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Don't Disclose your Injury to DHMC for employment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lebanon, NH
    Current Employee - Anonymous Employee in Lebanon, NH

    I have been working at Dartmouth-Hitchcock Medical Center

    Pros

    They act like they care...

    Cons

    They discriminate based on previous injuries and do not even try to accommodate restrictions, even when little is required!

    Advice to ManagementAdvice

    ADA laws need to be studied and complied with. Human Resource personnel need to learn better "people skills" and treat employees with more respect or nobody is going to want to work there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. The vision is there, but management fails to follow through

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dartmouth-Hitchcock Medical Center full-time

    Pros

    Benefits were satisfactory, in house training available, tuition reimbursement, coworkers were friendly, CEO has a great vision

    Cons

    Middle management was not appropriate at times, frequent organizational changes caused inconsistency, lack of communication between levels and departments, passive aggressive management

    Advice to ManagementAdvice

    Train middle management to be more effective and efficient, let go of in house politics and embrace opposing opinions

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. Decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Patient Account Specialist in Lebanon, NH
    Former Employee - Billing Patient Account Specialist in Lebanon, NH

    I worked at Dartmouth-Hitchcock Medical Center

    Pros

    Great work-life balance in this position. Company understands people have children and families and allow flexible schedules

    Cons

    Not enough training or support. There is also a lack of communication about things that make people uncomfortable, such as going 4 years without a raise after a round of lay-offs. Everyone was too afraid to ask and management just never mentioned it.

    Advice to ManagementAdvice

    Provide more training and support for your leadership.

    Recommends
    Neutral Outlook
  9. 1 person found this helpful

    Very TOXIC environment - fueled by supervisors and managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative
    Former Employee - Admissions Representative

    I worked at Dartmouth-Hitchcock Medical Center full-time (less than a year)

    Pros

    Great place to help people - as an employee - you feel like you are making a difference. You will only be allowed to do this if you fit the pre conceived mold!

    Cons

    Supervisory/management pits employees against each other - employees are asked to spy on other employees and tattle on them. If you are not fortunate to fit the mold - your are spoken to and told you are not meeting expectations and told your fellow employees do not like you or you are not a team player. You are never given examples of the accusations or examples of where you are not meeting expectations. The employees are afraid - they could be terminated for NO REASON, while performing their jobs over and above expectations. Training sporadic. No consistency. The majority of computer platforms do not work well with each other, leaving employees frustrated and patients open for errors to occur. If you are not on board - you will be voted off the island. Dartmouth human resources does not respond to your request for help.

    Advice to ManagementAdvice

    Listen to your employees - the majority of them are wonderful people doing an excellent job in a toxic environment.

    Doesn't Recommend
    Negative Outlook
  10. Wanted to love it but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Allied in Lebanon, NH
    Former Employee - Allied in Lebanon, NH

    I worked at Dartmouth-Hitchcock Medical Center

    Pros

    Beautiful campus, facility and accomplished providers

    Cons

    Cliquey middle school environment with sense of entitlement

    Advice to ManagementAdvice

    Administer IQ tests to support staff before hire

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful

    The TSV's biggest and one of the better employers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dartmouth-Hitchcock Medical Center

    Pros

    Potential for advancement for anyone who's ambitious enough; educational reimbursements; pretty good benefits compared to other employers. They expect 100% excellence 100% of the time, a worthy goal but likely unattainable since it's humans performing the work.

    Cons

    Nose-to-the-grindstone environment, little fraternizing, Depending on where you work, personal excellence is seen as a detriment--excellence for the team is the focus. Standards and expectations are continually raised.and may ultimately be unachievable, even for the above average, dedicated employee.

    Advice to ManagementAdvice

    Not every issue raised is negativity. It's okay to listen, to hear if there's any validity to what is being said.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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