Dartmouth-Hitchcock Medical Center

www.dartmouth-hitchcock.org
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Dartmouth-Hitchcock Medical Center Reviews

Updated February 28, 2015
Updated February 28, 2015
57 Reviews
2.9
57 Reviews
Rating Trends

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Dartmouth-Hitchcock Medical Center CEO James N. Weinstein
James N. Weinstein
24 Ratings

Review Highlights

Pros
  • Great patient care, work/life balance, interesting work (in 3 reviews)

  • DHMC delivers excellent patient care (in 3 reviews)


Cons
  • Found middle management to be either combative or unresponsive, depending on the person (in 8 reviews)

  • They will do whatever they want regardless of impact on patient care or staff (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was ok, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff RN in Manchester, NH
    Former Employee - Staff RN in Manchester, NH

    I worked at Dartmouth-Hitchcock Medical Center full-time (more than 10 years)

    Pros

    Lots of paid time off, continuing education opportunities. Physicians and mid-level providers are excellent, and generally well-respected. Focus on evidence-based care. If able to stay out of politics, decent place to work, just try not to get too emotional/passionate on any one subject (including patient care)

    Cons

    Horrible health insurance options. Unsupportive management culture. Little-to-no opportunities to move up in company. Extremely political environment. Tuition reimbursement pitiful.

    Advice to ManagementAdvice

    Stop micromanaging. Stop acting like junior high students, and grow up!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Patient Account Specialist in Lebanon, NH
    Former Employee - Billing Patient Account Specialist in Lebanon, NH

    I worked at Dartmouth-Hitchcock Medical Center

    Pros

    Great work-life balance in this position. Company understands people have children and families and allow flexible schedules

    Cons

    Not enough training or support. There is also a lack of communication about things that make people uncomfortable, such as going 4 years without a raise after a round of lay-offs. Everyone was too afraid to ask and management just never mentioned it.

    Advice to ManagementAdvice

    Provide more training and support for your leadership.

    Recommends
    Neutral Outlook
  3.  

    Wanted to love it but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Allied in Lebanon, NH
    Former Employee - Allied in Lebanon, NH

    I worked at Dartmouth-Hitchcock Medical Center

    Pros

    Beautiful campus, facility and accomplished providers

    Cons

    Cliquey middle school environment with sense of entitlement

    Advice to ManagementAdvice

    Administer IQ tests to support staff before hire

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Very TOXIC environment - fueled by supervisors and managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative
    Former Employee - Admissions Representative

    I worked at Dartmouth-Hitchcock Medical Center full-time (less than a year)

    Pros

    Great place to help people - as an employee - you feel like you are making a difference. You will only be allowed to do this if you fit the pre conceived mold!

    Cons

    Supervisory/management pits employees against each other - employees are asked to spy on other employees and tattle on them. If you are not fortunate to fit the mold - your are spoken to and told you are not meeting expectations and told your fellow employees do not like you or you are not a team player. You are never given examples of the accusations or examples of where you are not meeting expectations. The employees are afraid - they could be terminated for NO REASON, while performing their jobs over and above expectations. Training sporadic. No consistency. The majority of computer platforms do not work well with each other, leaving employees frustrated and patients open for errors to occur. If you are not on board - you will be voted off the island. Dartmouth human resources does not respond to your request for help.

    Advice to ManagementAdvice

    Listen to your employees - the majority of them are wonderful people doing an excellent job in a toxic environment.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    The TSV's biggest and one of the better employers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dartmouth-Hitchcock Medical Center

    Pros

    Potential for advancement for anyone who's ambitious enough; educational reimbursements; pretty good benefits compared to other employers. They expect 100% excellence 100% of the time, a worthy goal but likely unattainable since it's humans performing the work.

    Cons

    Nose-to-the-grindstone environment, little fraternizing, Depending on where you work, personal excellence is seen as a detriment--excellence for the team is the focus. Standards and expectations are continually raised.and may ultimately be unachievable, even for the above average, dedicated employee.

    Advice to ManagementAdvice

    Not every issue raised is negativity. It's okay to listen, to hear if there's any validity to what is being said.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Nice people, great staffing, OK pay, lousy benefits, very rural area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Nurse, Inpatient
    Current Employee - Registered Nurse, Inpatient

    I have been working at Dartmouth-Hitchcock Medical Center (more than a year)

    Pros

    Commitment to 1:4 nursing ratio( days and nights), often with charge out of assignment and an extra nurse out of assignment on days. Culture of problem solving rather than a blame game. Nice doctors, seriously, no jerks. Supportive management

    Cons

    1400$ deductible for a single person, 2400$ for family with NO PRESCRIPTION coverage until the deductible is met. And this area is not lively unless you really like skiing. It is really difficult to find something to do out of the house. More than half my co workers drive 45 min each way, which is very stressful on rural VT/NH winter roads, but they have to so they can live a reasonable distance to their spouse's jobs in the closer cities as there's not much work around here unless you work for the hospital or the college, or a minimum wage type job. It is not unusual for people to live two hours away and rent a room locally to sleep. 4 days at home, 3 days here. Not family friendly.

    Advice to ManagementAdvice

    What happened to the health insurance? Come on guys. Also, maybe have hospital provided busses from larger population areas so 12 hr shift workers didn't have to drive 1 hrs each way. Or vastly increase salary so we can afford to buy a 300k+ house on a single income, since the local employment here is not always compatible with an employed spouse and that is roughly the price for an in town house.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Excellent!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at Dartmouth-Hitchcock Medical Center

    Pros

    Professional environment and culture that is focused on patient care and best practice. Colleagues were some of the best in the industry.

    Cons

    For us, it was the location..... remote.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Business Administration

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dartmouth-Hitchcock Medical Center

    Pros

    Very professional, caring and genuine in their mission. Great flexible work environment.

    Cons

    Not the most convenient location but if you like northern outdoor four season things to do, it's perfect!

    Advice to ManagementAdvice

    Keep doing what you are doing and always improving along the way.

  10. 2 people found this helpful  

    Extremely sad to see a place that used to be top notch falling very far to the bottom of the scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Critical Care Nurse in Lebanon, NH
    Former Employee - Critical Care Nurse in Lebanon, NH

    I worked at Dartmouth-Hitchcock Medical Center full-time (more than 5 years)

    Pros

    Good reputation; Excellent staff to work with aside from management, Physicians are top of the line, caring, willing to work with and respect other staff, all staff from physicians to nurse aides to transport and other ancillary services work well together, aside from management. If it wasn't for the amazing and talented physicians there and supportive nature of many staff members, I would only give it 1 star.

    Cons

    Absolutely horrible management/administration/human resources. Very poor standards, loss of quality in work/care which used to be at the top of their list and is one of the biggest contributors to their loss of magnet status. I was told that "Dartmouth doesn't like people who speak up... Dartmouth doesn't like people who ask questions... Dartmouth only likes people who shut up and just do whatever they want and don't make suggestions or stray from the norm...", this is not acceptable in critical care nursing, especially in a teaching facility. Promotes within which does not work in this environment.

    Advice to ManagementAdvice

    Senior level administration/management needs to really pay attention to what is happening to this facility, and quickly. There is a reason why you would lose the ability to be a magnet hospital, and it is not because of lack of BSN staff, it is because of staff who are very unhappy because they are treated poorly and because of poor mid level management; and most of all the petty, immature nature in which this staff conducts themselves and run the unit. A huge reason is because of promoting within, this does not work in this environment, especially when it keeps proving to fail over and over again. Start talking with the staff, the actual staff who are doing the work and listen to them, without punishing them for speaking the truth.

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Dartmouth failing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dartmouth-Hitchcock Medical Center full-time (more than 10 years)

    Pros

    Beautiful place, great equipment, great patients, easy access to special services. Many of their doctors have a great wealth of knowledge, and the older doctors still have the mind set of truly caring for their patients.

    Cons

    Management is horrible. Moral there is at an all time low, rather than cutting costs they add more management whom do next to nothing. Long ago their was a place to give suggestions on how to cut costs but you always got a nasty reply. Dartmouth clearly does not appreciate their employees and your nothing if you don't have MD or RN next to your name. I started their when the president was Varnum and it was a wonderful place to work. When he retired the place went down hill quickly. Positions that were not RN positions were made RN positions just driving up the cost and the service suffered. Then comes the wonderful idea to add more management and drive up the cost... To alleviate such new expenses the normal everyday employee gets to not get a raise, get benefits and perks cut, get treated poorly, and told how they work at such a wonderful family oriented place.

    Advice to ManagementAdvice

    This will be something I'm sure they have heard many times but continue to ignore. LISTEN TO YOUR EMPLOYEES!!!! Just because they are not management doesn't mean they are not capable of thinking and have valid ideas. If you want moral to get better treat your employees better. If you want better work out of them pay them... I have witnessed a person follow a family member of a pediatric patient going to surgery trying to collect a copay......seriously? You have become a money hungry corporation and not a hospital.. its pathetic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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