Dartmouth-Hitchcock Medical Center

www.dartmouth-hitchcock.org
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Dartmouth-Hitchcock Medical Center Reviews

Updated June 29, 2015
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2.6
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Dartmouth-Hitchcock Medical Center CEO James N. Weinstein
James N. Weinstein
29 Ratings

Pros
  • Great patient care, work/life balance, interesting work (in 3 reviews)

  • DHMC delivers excellent patient care (in 3 reviews)

Cons
  • Very heavy with middle management and Sr (in 8 reviews)

  • Patient care suffers due to low staffing levels (in 4 reviews)

More Pros and Cons

72 Employee Reviews

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  1. Enrollment Operations Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dartmouth-Hitchcock Medical Center full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great position for an organized person. Lots of work with regards to payor contractual and regulatory requirements. Good fit for someone who likes to problem solve. Good opportunity to network with health plans.

    Cons

    Large amount of time involved with working to resolve billing issues. In this position you will be exposed to all of the commercial plans and experience the good and the bad from each of them.

    Advice to Management

    Management needs to recognize how important this position is and provide the needed support to help get issues resolved. This is a team leader position and needs to be supported as such


  2. Great place to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dartmouth-Hitchcock Medical Center

    Pros

    Employees are awesome, including doctors. All well trained and polite.

    Cons

    High stress job, sometimes long hours


  3. Rad Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Radiologic Technologist
    Current Employee - Radiologic Technologist

    I have been working at Dartmouth-Hitchcock Medical Center (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good place to start career for training

    Cons

    poorly managed, benefits are pretty bad

    Advice to Management

    Go back to treating employees like people and not a number


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Yea not worth it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Environmental Services in Lebanon, NH
    Current Employee - Environmental Services in Lebanon, NH

    I have been working at Dartmouth-Hitchcock Medical Center part-time (Less than a year)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    Good pay
    Great co workers
    Sort of opera unities
    Clinical nurses are good
    Opportunity to advance sort of

    Cons

    Management is terrible. They single people out. You can't change departments for a year after hire even if you're qualified and they pic favorites. There is no fair advancement

    Advice to Management

    Instead of singling people out maybe you should look at what people actually do. Instead of negative feedback all the time try something positive once and a while.


  6. Helpful (1)

    RN and Engaged Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff RN in Lebanon, NH
    Current Employee - Staff RN in Lebanon, NH

    I have been working at Dartmouth-Hitchcock Medical Center full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are still remnants of a core group of talented, dedicated, and caring people who provide direct patient care. Still enough of these people to model a practical best-practices approach to quality patient care. Still a functional core of exceptional and caring MDs and other providers who are noted in their fields and are appropriately respectful and collegial in their approach to bedside caregivers.Therefore, most patients and families are pleased with their interactions and care. The mother ship and satellites are spacious and visually attractive and well-landscaped.. The "Upper Valley Region" in which it is located is filled with wonderful people in beautiful natural surroundings.

    Cons

    A CEO who is prone to floating positive though ambiguous leadership initiatives and messages in the parlance of the latest and greatest "leader speak". Top-heavy corporation overloaded with ineffectual managers/administrators from the top down through the hierarchy to one level above the bedside. Saturated by corporate speak without action. Sustained erosive level of staff turnover. Both Leadership and Administration that refuse to acknowledge decisions which, over the past 5 years, precipitated and continued to drive hourly employees' dissatisfaction/disengagement Hierarchical shifting of the personal financial burdens and blame for low margins and fiscal inefficiency (see opening statement above) to the non-management level employees. Isolation limits the social scene is limited.

    Advice to Management

    What's the point - at DHMC, leadership and low-level managers simply don't listen - an obvious and organizationally entrenched characteristic of the culture here. YOU ORGANIZATION IS ERODING BENEATH YOU WHILE YOU APPLY NOMINAL BAND-AIDS IN PREPARATION FOR FOR DUE DILIGENCE BY INTERESTED ACQUSITORS


  7. Time for change in leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Lebanon, NH
    Current Employee - Analyst in Lebanon, NH

    I have been working at Dartmouth-Hitchcock Medical Center full-time (More than 5 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Wonderful talented doctors that are highly regarded in their field. Nurses and support staff take pride in their work and how they care for patients. The main medical center in Lebanon is a beautiful building, well appointed in a way that makes patients and visitors feel welcome and supported. Waiting rooms/areas are spacious, clean and comfortable. Halls and corridors are cheerful (without being obnoxious). There are many convenient nooks with comfortable seating that provide semi-private areas for families to decompress, away from higher populated/trafficked areas. A cancer center that is absolutely amazing.

    I am relatively satisfied with my position and the work I do. If someone I knew was considering a job at DHMC, I would have to say their satisfaction will depend on the position and the managment they will work under. If applying for a management position, I would think twice.

    Cons

    Let's start at the top: CEO - seems more focused on forcing fluffy delusional marketing gimmicks on the entire organization instead of working with other "chiefs" on the fifth floor actually creating the "Sustainable Health System" we hear so much about. Communication consists of latest buzz phrases and focus is to be the leader or innovator in the next big thing. Somewhat like a crow chasing anything that shines. Very disconnect organizational hierarchy. The other Chief level executives are not a united leadership group, they're all fighting for position and favor. They withhold resources and information from one another and from their respective parts of the organization for fear of losing one of their pieces in the "game" or the possibility one of the others will get ahead. Leaders that don't align with JW, (or God forbid publically disagree) don't stay around. Absolutely NONE of this improves patient care!!! It's all about stroking their ego's and squashing those that disagree. Bloated ego's and salaries that drain the institution and prevent it from being the absolute best in the region.

    Advice to Management

    ADVICE TO THE BOARD: clear out the fifth floor and find another Jim Varmun. Find someone that cares about healthcare and the people of this region. Find someone accomplished in building executive teams that are strong and diverse, and has the ability to unite them. This executive "Dream Team" would encompass various leadership styles and the willingness to forge together so that their combined strengths, talents and accomplishments become a solid foundation for the entire organization. DHMC needs executive leadership that the thousands (doctors, nurses, care managers, dietary, info systems, environmental, etc. etc.) in their organization trust and believe in; that know they are working together to provide the highest quality healthcare in the region.


  8. Helpful (1)

    Physician Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dartmouth-Hitchcock Medical Center

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Good benefits: CME allowance, vacation time, 401K

    Cons

    Terrible local management that seems to be upset with Lebanon initiatives to be united with the Southern regions. Very poor communication.

    Advice to Management

    Improve communication with employees. Treat all employees as equals. Live the mission statement with the employees, not just the patients.


  9. Overall, a good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lebanon, NH
    Former Employee - Anonymous Employee in Lebanon, NH

    I worked at Dartmouth-Hitchcock Medical Center

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    A close-knit community without the big-city anonymity that a place like the big hospitals in Boston have. The hospital is like a small city, which is a huge advantage in an isolated place like Hanover.

    Cons

    No real cons, although there is a bit of the standard academic bureaucracy you find in any university. Office space is really, really tight.


  10. great place to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lebanon, NH
    Former Employee - Anonymous Employee in Lebanon, NH

    I worked at Dartmouth-Hitchcock Medical Center full-time (More than 3 years)

    Pros

    Great work-Life Balance. I really enjoyed working at Dartmouth-Hitchcock. My colleagues were very nice and supportive. My supervisor truly cared about me.

    Cons

    They have to work on the compensation package. I was very underpaid.


  11. Medical Laboratory Scientist

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dartmouth-Hitchcock Medical Center

    Pros

    Very good availability of continuing education.

    Cons

    Very much a culture where the nurses rule the roost. Allied health opportunities and support can be somewhat lacking.



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