Pros – There are many different technologies that you work with which offer daily challenges.
Cons – Customer growth has grown beyond what employees can handle.
The 'on-call' is more like a work shift with very limited compensation.
Management goes after profit without considering the effect on employees.
Movement outside customer support is shunned by management.
Advancement opportunities are very limited.
Advice to Senior Management – Listen to the suggestion from your employees.
Provide advancement opportunities
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