David Lloyd Leisure Reviews

Updated August 1, 2015
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28 Employee Reviews

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  1. Minimal compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tennis Pro in Manchester, England (UK)
    Former Employee - Tennis Pro in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook

    Pros

    Free gym membership, can't think of anything else

    Cons

    Flagrantly disorganized style of management.

    Advice to Management

    Listen to your employees, encourage constructive feedback.


  2. Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Edinburgh, Scotland (UK)
    Former Employee - Receptionist in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at David Lloyd Leisure part-time (More than 10 years)

    Pros

    Free membership post 3 month trial period, small percentage discount on food

    Cons

    Lack of member recognition, no development, management don't care at all about their staff, it's all about the sales and how much bonus the manager pockets!

    Advice to Management

    Focus on your staff. Appreciate the customer is a primary focus but development and recognition is key to growing trust and confidence in your team. I have worked for the company for more than 13 years and did not once receive A thank you towards my contribution and efforts to the company. All they are interested in is making money that Is all! Please don't work here.


  3. Minimum pay

    Former Employee - Food and Beverage Assistant
    Former Employee - Food and Beverage Assistant

    Pros

    Minimum wage, no room for promotion.

    Cons

    Free membership included with employment


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  5. They don't Practice what they preech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Department
    Current Employee - Head of Department
    Doesn't Recommend
    Negative Outlook

    I have been working at David Lloyd Leisure full-time (More than a year)

    Pros

    At club level you work with some good people who have good intentions and you build a strong camaraderie because you don't get any support from Head office

    Cons

    I'm in my mid 30's and they are the worst company I have ever worked for. They run an internal course for managers which highlights that you should engage with staff, yet in your club you are the last to know of any changes. Communication from head office/central business to club is non existent. Sure they put up a weekly bunch of links about the new group ex classes, or to tell you to stick a baguette in your reception for a French themed week, but if you are looking for updates or input on strategy, then DLL isn't the place for you. Bonus pays were due to go through in March, as of June 3rd we have had zero communication relating to bonuses. That sums up how much they care about their staff.

    Advice to Management

    The people in your clubs actually talk to members, your 1/4 surveys which get a 1% response rate are of little relevance. When you come into the club, don't sneak around, introduce yourself, talk to the staff, you may actually learn something!


  6. Personal Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer in Paris (France)
    Former Employee - Personal Trainer in Paris (France)
    Recommends
    Positive Outlook

    I worked at David Lloyd Leisure full-time (More than 8 years)

    Pros

    No rent, keep 100% of profit.

    Cons

    10 hours of gym supervision + classes must be undertaken. This can be good at first to meet clients but once you're busy can become annoying.

    Advice to Management

    Nothing on this role. Seems to work fine for both parties.


  7. Decent company but doesn't fulfil its potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in London, England (UK)
    Former Employee - Sales Manager in London, England (UK)
    Recommends
    Negative Outlook

    I worked at David Lloyd Leisure full-time (More than a year)

    Pros

    Good sales culture, very supportive and not fear based. Some of the clubs are fantastic Basic salaries for Sales Managers are the best in the health and fitness industry

    Cons

    Limited chance of progression and no internal training to go from Head of Department to General Manager You have to toe the party line. David Lloyd in my experience hate to be challenged even constructively Many of the senior management team have been there too long and are set in their ways Senior management jump from one mad cap idea to the next, no long term vision

    Advice to Management

    Listen to your team, visit your clubs and stop this ridiculous top down management style. Encourage constructive feedback, don't crush it Invest in the development of your staff. Very few of your General Managers are internally promoted which is poor


  8. Good as a part-time job for students.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at David Lloyd Leisure part-time (More than 5 years)

    Pros

    There is a free gym membership for all employees, which is very useful.

    Cons

    There is serious inequality between the way managers and other staff members are treated. The company as a whole seems very unorganised. There is no point sharing opinions or bringing up issues with your manager as they tend to ignore everything you have to say. No career opportunities. Employee benefits keep decreasing.

    Advice to Management

    Listen to your members of staff more.


  9. Helpful (1)

    Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Guildford, England (UK)
    Current Employee - Sales Consultant in Guildford, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at David Lloyd Leisure full-time (Less than a year)

    Pros

    Free gym membership & 10% off in cafe Nothing else

    Cons

    Training minimal, the Challenger way of selling is basically emotional blackmail. Don't supply tea/coffee for staff. Had commission and bonus taken away twice. Very long hours for crap pay, no work/life balance, they expect blood sweat & tears. Weekends off don't exist. Takes 2 months to claim back any expenses. Non negotiables 25 completed sales calls a day - almost impossible! Last day of the month have to work 8am-11pm. Small clubs very dated, need doing up. Membership too expensive, very hard to sell. No praise if you don't hit targets, not much praise if you do. Shouldn't hire consultants that have a families as they expect far too much.

    Advice to Management

    Look after your staff, treat them much better. Be much clearer with rules/regulations with regards to paperwork. More training needed urgently


  10. Poor pay; poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant
    Doesn't Recommend
    Negative Outlook

    I worked at David Lloyd Leisure full-time (Less than a year)

    Pros

    Free gym membership to all David Lloyd clubs, plus one extra free membership for a friend or family member after 3 months of service. Flexible shifts although that could work against you.

    Cons

    Where do I start? Low pay, and no over-time for those on a contract so no opportunity to earn extra. If you underperform in your first 3 months during probation then you're straight back out the door with a week's notice and that's that, which is hugely unfair if you're joining a club that's not regularly hitting it's targets. Commission structure is woeful and even when you do earn commission, it's pretty much worthless as it's so low. Management will take care of each other and themselves only, whilst those below them are totally expendable even when they offer good ideas and effort. Club failures will be shifted onto the feet of those at the bottom, whilst management take no responsibility. Clubs are only refurbished if they consistently hit their targets, so those that don't are left behind thus making performance worse each month. Progression within the company is virtually non-existent and staff turnover is very high.

    Advice to Management

    Make all the clubs a "premium club". Invest in those struggling rather than those already achieving their targets, common sense really. Promote from within if capable rather than just hiring someone else externally. Make sales roles more realistic, instead of a 3 month probation why not encourage extra training? If you join a club that's not hitting target, your job will be gone within 3 months of joining a sales team, hardly a fair system.


  11. Over worked, underpaid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Advisor in Edinburgh, Scotland (UK)
    Current Employee - Member Advisor in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at David Lloyd Leisure full-time (Less than a year)

    Pros

    Free membership for yourself and one other person after three months of employment. Keeps a roof over your head while you reevaluate your life.

    Cons

    Management positions involve being a duty manager as well as trying to do your own work- a lot of pressure and very little reward or recognition for staff. Low pay and low morale.

    Advice to Management

    Appreciation and positivity creates productivity.



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