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I have been working at Dealer Dialer full-time for less than a year
Pros – Ability to set your own hours and work from Home! If you treat it like a full time job and apply yourself
you can make a decent living. No start up costs.The required software is installed by the company. Support and training is available. If you produce, they pretty much leave you "sell" in your own style. No rigid "follow our script" or else baloney. If you enjoy phone sales, this might be the best job you ever had. The leads are legitimate and fairly fresh. The product/service you offer is credit repair.so the market is HHUUGGEE.
Cons – Compensation plan is somewhat complex. Your sale is passed on for another agent to close.
Your paycheck is affected by the performance of others. If you perform well but are not among the top 1/3 of the sales force your compensation is reduced considerably. Bottom line, if you know you are a good salesperson, and are confident you will be in the top third of the sales force you'll do fine. Of course pay is commission only (1099) and you will experience rejection and hang ups on a regular basis. If you can't handle that, you most likely , aren't a seasoned sales agent.
Advice to Senior Management – Simplify pay plan to where agents are paid strictly on their own merits. Grading on a curve may work in the classroom.. in a commissioned sales world.. not so well.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-05-19 17:15 PDT
I worked at Dealer Dialer full-time for less than a year
Pros – Work at home, control over your schedule although weekend and evening hours are required, can pay the bills. You can make up to $15/hour based on performance but that is linked to your team's performance and where you rank that pay period. Base is $8 and commission is stepped depending on your stats. Team leaders will help you as long as you are putting in the effort. They make money based on your work so they want you to succeed.
Cons – Customers not on the phone for what they think they are. They think they are talking to someone to get a loan but you are really trying to talk people with credit challenges into speaking with a sales rep for a credit repair company. Also end up with people crabby because they haven't received a response to their application and you have no recourse. They think they are on the phone with the company they applied to and you shouldn't let them know otherwise but there often isn't a customer service option. Made me feel badly that these folks were in a stressful place and I was "tricking" them and couldn't help.
Advice to Senior Management – Offer one weekend off a month, also one week without required evening hours. Ask that all campaigns have a customer service option. Police cheaters - reps driving transfer numbers but not necessarily legitimate or fully informed transfers. Especially with RTO the badly handled calls will often end up on the phone with another rep and it's demoralizing to know that compensation is tied to potentially inflated numbers from less than ethical "competition." Maybe not the biggest problem DD faces but it should be mentioned.
2014-02-12 08:17 PST
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