Dealer.com Reviews

Updated October 26, 2014
Updated October 26, 2014
69 Reviews
3.1
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark F. O'Neil
8 Ratings

Review Highlights

Pros
  • com is a place where you can be yourself and experience what a true work -life balance is all about (in 7 reviews)

  • Good energy and a lot of great benefits for employees (in 8 reviews)


Cons
  • When a company advertises itself as fun to work, informal, etc you know it is a low pay, high demand sweatshop (in 3 reviews)

  • You can expect middle management to blatantly lie and if you prove to the contrary, expect to be let go (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Can't say enough positive things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Burlington, VT
    Current Employee - Technical Support in Burlington, VT

    I have been working at Dealer.com full-time (more than 5 years)

    Pros

    Awesome coworkers, incredible building, and beer Fridays. I just can't say enough about how great it is to work here.

    Cons

    The average employee is like 35 year old single hipster

    Advice to ManagementAdvice

    Keep up the good work, people love working here

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Smart people, fun company, some growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Burlington, VT
    Current Employee - Engineer in Burlington, VT

    I have been working at Dealer.com full-time (more than 3 years)

    Pros

    Most of your co-workers (at least in engineering) are smart, cooperative people who you can learn from and collaborate with. The technical challenges keep life interesting, and the company has fully adopted a scrum-based agile development lifecycle. The overall outlook is positive, if management makes the right decisions.

    Cons

    After almost a year, the first changes from the acquisition by DealerTrack Technologies are beginning to appear. Medical and dental benefits are worse (and cost more), and seem headed in the wrong direction; vacation and PTO no longer roll-over. Priorities from management are very reactive - aging legacy architecture doesn't get prioritized until it causes a customer outage or other revenue-impacting issue. Getting into management or senior technical roles is more related to being in the "old-timers' club" than merit. Career growth is not standardized, and mostly nonexistent. The departure of key employees is kept under wraps to avoid damaging morale, rather than communicating clearly in order to ensure smooth transitions.

    Overall, pay and benefits below what would normally be expected based on the quality of talent Dealer.com wants to attract - they are still basing things on what employees in their VT location would accept back when they were a more local company. This means that old employees are getting paid peanuts, and new employees are (sometimes) making significantly more, regardless of experience level or ability. The budget for yearly raises in engineering is far below average for tech companies, meaning raises are few and far between, even for highly-performing employees.

    Advice to ManagementAdvice

    Prioritize significant and meaningful architectural work before your wheezing legacy systems cause an outage, rather than just paying lip service to it. Fix the career growth models, give employees a clear path forward rather than making promotions a guessing game or popularity contest. Rather than fearing the departure of key employees and hiding it from the rank-and-file, make it a learning opportunity. Make pay and benefits competitive and more standardized within each engineering location, rather than the current ad-hoc model that favors new employees.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great benefits other than salary

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealer.com full-time

    Pros

    fun benefits, good healthcare, challenging work environment

    Cons

    salaries not competitive, unmanageable workloads, lack of structure and stability

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Amazing benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealer.com full-time (more than 3 years)

    Pros

    The best company to work for in Vermont. Amazing benefits like top ranked health, dental, and life insurance practically free. My girlfriend is a nurse and my insurance is way better than hers. On site gym, two cafeterias including organic food. They give us days to volunteer and help the community also!

    Amazing company to work for. The programmers don't seem as happy but everyone else loves working there.

    Cons

    It is a large office and parking is not can be a far walk. They have a shuttle since the parking can be a 10 minute walk

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    They Like'em Young

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Designer in Burlington, VT
    Current Employee - Web Designer in Burlington, VT

    I have been working at Dealer.com full-time (more than an year)

    Pros

    Lots of perky young people with nice bodies and a great gym to be oogled at. You get a salary. Health care is not bad. Tight clothes.

    Cons

    Managers look down from windows above at their young subjects lusting for a piece. Noisy, very noisy, like a mall on Black Friday. Low pay. Freakish cult atmosphere. Overpriced cafe. HR works against employees. Fake smiles. Abusive managers. Plastic faces.

    Advice to ManagementAdvice

    Come to work sober. Realize we don't worship you. Get a life. Have some kids. Grow up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 9 people found this helpful  

    Management highly irresponsible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Burlington, VT
    Former Employee - Systems Engineer in Burlington, VT

    I worked at Dealer.com full-time (less than an year)

    Pros

    The engineers I worked with were highly competent and super nice. A great, generous bunch of guys.

    Cons

    Management has let the network infrastructure rot for years. There was no disaster recovery site and key systems were not backed up. Production servers in California depended on systems in a VT server room which had inadequate cooling. There were frequent outages as a result of overheating.

    The company has been sold to DealerTrack.com in Long Island so I'd think twice about moving to VT.

    Advice to ManagementAdvice

    Stop taking systems admins for granted. Fix the horribly inadequate network infrastructure.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Billing Operations Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Operations Analyst in Burlington, VT
    Former Employee - Billing Operations Analyst in Burlington, VT

    I worked at Dealer.com full-time (more than an year)

    Pros

    I worked at Dealer.com pre-Dealer Track Integration and the company culture was great, very supportive of a work-life balance, and great management within the Finance department.

    Cons

    Cross-departmental cooperation was not always there and advancement opportunities became limited as the company continued to grow and recruit outside talent.

    Advice to ManagementAdvice

    Make sure to retain the talent you have.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    A very mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, NC
    Current Employee - Anonymous Employee in Burlington, NC

    I have been working at Dealer.com full-time (more than an year)

    Pros

    The benefits provided to the employees have a wide and impressive variety, from the amazing parties to fitness classes, to community volunteering and other opportunities. Since I have been there this company had a personal kind of feel, not just part of a corporate structure but that is going to be hard to maintain due to recent changes.

    Cons

    Due to such quick growth is seems management found those positions because they were promoted as the company got larger rather than from being trained in managing people. It is a struggle to advance or even change departments and no actual development or assistance provided to grow professionally once you are in a position (or training for your new role in some cases). Like any large organization communication can be hard, but there is also a lack of responsibility that has become more obvious as deadlines are crunched and professionalism is lacking. There is a never ending flow of work and overtime is expected in a salaried position making a healthy life balance impossible and rewards for working hard are not easily found.

    Advice to ManagementAdvice

    Cut some of the fitness classes and provide educational classes on technology (coding, web design, advertising) instead so we can make our employees better. Peer review your managers and see which ones actually have the respect of their subordinates, that might tell you a lot.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 10 people found this helpful  

    I'd never recommend Dealer Dot Com to a friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Burlington, VT
    Current Employee - Software Developer in Burlington, VT

    I have been working at Dealer.com full-time (more than 3 years)

    Pros

    The only pro to working at DDC is the health care package. It's very good. Yes, you'll hear about fitness, a gym, and so on, but if you're an engineer, you won't have much of a chance to use these facilities as you will be working day and night and most of the weekend.

    Cons

    The pay is not good. The demographics are definitely skewed to white and young. Once you begin to age, they pretty much shove you out the door, not because of performance, but because they have a fetish for young people.

    Advancement has everything to do with falling into the founders' clique, which is a pretty ugly click to fall into. Imagine a frat-boy atmosphere of sophomore-ish old men with no family lives and chicks on their mind. To get a management position, its best to party with these guys, stoop down to their level, drink a lot, ignore your family if you have one, and be a general cad of a useless bag of skin.

    Management uses "performance enhancement plans" to drum people out. Once they've marked you (for being older, caring about your family more than DDC, or having a life), you will be put on a path of constant pressure and engineered "failure," until such a time as you either quit or they show you the door.

    Beneath the illusion of caring for employees, there is a parasitic class of hanger-ons that are friends with the "Chief Earthling" (yeah, that's his title). They are his party-entourage. They get their jobs through friendship with the Chief Earthling for silly jobs in the "Life Department." The Life Department exists not for the benefit of the employees, but really in order to give jobs to the Chief Earthlings cronies.

    There is an overpriced organic cafe that serves the food that the Chief Earthling wants to eat. Those within his special entourage often eat free while those that actually produce do not.

    Since I've left DDC, I've met many people in the Burlington area that have nothing positive to say about DDC, only negative experiences and/or stories they've heard. The company has a reputation as a "cult." Perhaps "cult" is too strong of a word, but it surely resembles one in may ways.

    Advice to ManagementAdvice

    My advice to the new company that took over Dealer.com is to fire the entire company's leadership, from the founders and Chief Earthling all the way down to the lowest level of management. Get rid of the Life Department. Scrap the organic cafe and feed the employees food they want to eat. Most of all, investigate your new property for age discrimination. I suspect you will find evidence.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Excellent opportunities in an exciting, market-leading but human and sometimes flawed company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Dealer.com full-time (more than 5 years)

    Pros

    You can make your own future by taking risks, caring about the customers, and workng hard. There are opportunities for both tech-oriented and soft skill folks, but don't expect to rise to the top overnight. Some of the products are groundbreaking while others are still playing catch up. Fantastic spirit and culture both in Vermont and Manhattan Beach.

    Cons

    Recognition can be sparse if you have the wrong manager. Communication between departments, especially Sales, can be almost non-existant, though it is improving over time. The acquisition by Dealer Trak may mean more red tape and slower pace of improvement, but hopefully it will mean more resources for the most overworked departments. Talented staff often loses heart because managers do not mentor or develop them. Sell more, work harder attitude often prevails. In several product areas, smaller, more nimble companies have an advantage.

    Advice to ManagementAdvice

    Make sure managers can manage and develop their talent, not just squeeze them for more productivity.

    Recommends
    Positive Outlook
    Approves of CEO

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