DealerSocket

www.dealersocket.com

DealerSocket Reviews

Updated January 23, 2015
Updated January 23, 2015
50 Reviews
3.4
50 Reviews
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Jonathan Ord
37 Ratings

Employee Reviews

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  1.  

    Not bad, but could be better - you burn out quick

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategic Services Consultant
    Current Employee - Strategic Services Consultant

    I have been working at DealerSocket

    Pros

    -You travel a lot and see a lot of the country and Canada
    -Co-worker Consultants are great to work with and very willing to help
    -Great business experience out of college: Project management, IT, Account Management, Customer Support
    -Very flexible hours (when you're home and not on the road), you work from home and set your own hours and conference calls or site visits

    Cons

    - Your title says "Consultant" but you're not really a consultant. What you really are is a mix between Account Manager, Product Specialist, in-field Customer Support Rep, and trainer. Get ready to be the punching bag for DealerSocket when something breaks or goes down, you're the first one to hear about it from angry customers.
    - You feel very alone when you're in your territory. Your closest co-worker could be 300 miles away.
    - Poor communication from corporate. You never have the opportunity to apply for new positions because management will contact you first about the job based on your longevity in the company, not necessarily work performance. If everyone that corporate thinks would be a good fill says "no thanks" then they will send out an email with the available position. HR is a joke!
    - poor benefits: no 401k matching, no area compensation, very poor insurance
    - company doesn't offer any cross-training or take-away skills from this job. They offer great training on the CRM product, but that's all. You learn to be a real consultant from Google and YouTube videos in your spare time.
    - You are guilty until proven innocent when a customer doesn't renew their contract and they take it away from your pay. HUGE pressure to get your bonus every quarter. If you don't get your bonus you get put on a performance plan and if you miss it again you get fired (some "bonus" huh?).

    Advice to ManagementAdvice

    Offer more cross-training, get better benefits. Focus on retaining your employees by listening to their concerns. You're too slow when it comes to changing the process. Improve the Forms team and Customer Support!!!!!! Too many customers leave because of these areas. Make the bonus an actual bonus and not a require for employment. Change the bonus metrics and make it easier to reach them.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Great Core Values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategic Sales Consultant in Atlanta, GA
    Current Employee - Strategic Sales Consultant in Atlanta, GA

    I have been working at DealerSocket

    Pros

    Lots of Travel and you get to use your own credit card and keep the points

    Cons

    You have to travel a lot.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Upper management ignores employees that challenge them and their managerial style.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant/Territory Sales Manager in San Clemente, CA
    Former Employee - Consultant/Territory Sales Manager in San Clemente, CA

    I worked at DealerSocket full-time (more than 3 years)

    Pros

    Good co-workers. Travel a lot so you have yo enjoy who you travel with. I was at DS early though so I don't know what it is like now. Prob worse I would imagine. I've worked for successful fortune 500 companies and small startups and this one was by far the worst. I have had people ask me what i think and i tell them the truth; RUN! You can get paid more, learn more, and be promoted to the position you deserve in almost any there company. And it's unfortunate because there are some good people there.

    Cons

    Management hire via nepotism and through his old college pals that zero saas selling experience. Neither of them would have lasted a day in a real world sales org. even a strait up. No quotas at first just whoever was tied to the best territory or was tied to the best auto groups like van tuyl, LHM or walzer would get paid and everyone else just sucked.

    Advice to ManagementAdvice

    Hire the right people already at upper management . If a person has never been to school, has horrible personal skills she might not be ready to manage the call center handling support. Think it over. Outside the company has talent too. And people get burned out; treat your employees like they aren't doing you a favor. they are there because they are qualified to help and if not go hire from the classifieds.

    Doesn't Recommend
    Neutral Outlook
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  5. 2 people found this helpful  

    Not bad if it's your only opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategic Services Consultant
    Former Employee - Strategic Services Consultant

    I worked at DealerSocket

    Pros

    Depending on your manager, you are trusted to make your own schedule and manage your book of business.

    Great work-life balance. (when you are not on the road)

    Good starting pay.

    Great opportunity to learn to work with a variety of personalities and how to motivate them. Great opportunity to learn persuasion.

    Cons

    Employee development is non existent, so don't count on HR or your manager to help you develop into a leader or to gain transferable skills. If you want those skills it's 100% on you.

    The role is consulting, but that is a very very small part of what you are doing. In truth you manage relationships, most of which consist of the consultant being pulled in different directions by corporate and the client. When you try to help the customer you will feel like everyone at corporate is against you.

    Cross-functional teams don't share common goals and have a very hard time helping each other. You as the consultant need to rely heavily on them, but unfortunately they don't need anything from you so it's very difficult to create a mutually beneficial relationship.

    Communication is extremely poor. Don't count on quick responses.

    The company has a great culture...IF...you work in San Clemente. As a remote employee, you are counted on to be the culture carrier to the customers, yet you feel that the company forgot you were part of the team. You will get to see your teammates and co-workers...once a year! You do see co-workers on installs, but it's normally someone you don't know - generally veteran paired with rookie. This makes complete sense, but is used as a way to continue the training that should've been completed by management processes, not in front of clients.

    Benefits are oversold by recruiters.

    The automotive industry is a bit embarrassing on the resume.

    Advice to ManagementAdvice

    Focus on diversity. Seek to understand your team, one size does not fit all. Be open to change.

    Don't oversell the growth opportunities, it creates unrealistic expectations.

    Employees are people and should be treated as such.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at DealerSocket full-time (more than 3 years)

    Pros

    Generally, one of the best parts of the company are your co-workers, I genuinely love coming into work and being around the people I surrounded by. There definitely have been some hits on how the company has decided to compensate their employees and it causes concern, however, it is still a growing and very successful company.

    Cons

    Benefits are not close to being competitive as many other similar companies. Management claims that this is a trend, but in the current landscape from similar positions, it appears there are many other companies that are willing to be more generous. Certain departments are known for more difficult upper management - engineering department has probably the best.

    Advice to ManagementAdvice

    Overall, the main competitive advantages to retaining employees is giving them an environment that they feel appreciated and valued - often times it is through the incremental adds like improving work place environment, PTO, and Benefits. DealerSocket is in the middle of the pack.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Agile Development and Management that Cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in San Clemente, CA
    Former Employee - Senior Software Engineer in San Clemente, CA

    I worked at DealerSocket full-time (less than a year)

    Pros

    Having worked at companies with very small and disorganized engineering departments, this company was a breath of fresh air. Job duties are well-defined, so engineers can focus on coding. Requirements and goals are clearly laid out or can be found out quickly, so you know how well you're doing and what you should be aiming for.

    The company recently started a training program for any new engineer hire, which looks quite comprehensive. They also encourage study groups and provide books for learning. Hard work is acknowledged, though it helps if you happen to work on a highly visible feature.

    The company is going through some changes and growing pains, and as a result some of the employees have developed a negative view of management. In reality, the management really cares about the employees and is striving to make decisions that benefit employees' daily experiences, improve the development process, as well as improve the code quality.

    Cons

    The benefits offered are the bare minimum one would expect from a full-time job even though the company is doing quite well. Morale is currently low. There isn't much room for moving into managerial roles if that is what you're looking for.

    Advice to ManagementAdvice

    Show the employees how much you care about their contributions to the company's success by reintroducing bonuses, increasing PTO, adding 401k matching, and maybe even subsidizing some of the cost of the new medical coverage; stop focusing so much on rules, regulations, and dress codes.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 5 people found this helpful  

    Lower Pay, No Employee Respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in San Clemente, CA
    Current Employee - Senior Software Engineer in San Clemente, CA

    I have been working at DealerSocket full-time (more than a year)

    Pros

    Nothing Else other than Bad Bagels on Fridays.

    Cons

    Absolutely it is not a company where you learn technology nor you get a good pay. The Strategy the company has is to run the show with college co-ops. No respect for employees who work hard, because they dont know the talent of employees. All inexperienced managers in the company. Too many competitors already in the market like AutoAlert, Highergear. AND dealersocket is trying to make same product with poor technology base. Company is facing lawsuit already with Auto Alert before even take off. So no direction of where it is heading to beat competitors. Very poor engineering folks. No Cultural values

    Advice to ManagementAdvice

    Bring top notch engineers to engineering dept for re-factor your legacy code base. It is possible only if you have good cultural values. What for high talented engineers join dealersocket.....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Fantastic grounds for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Software Engineer in San Clemente, CA
    Current Employee - Associate Software Engineer in San Clemente, CA

    I have been working at DealerSocket full-time (more than a year)

    Pros

    Great people to work with, fair compensation, fun culture, great opportunity to grow my skills

    Cons

    Limited benefits for families, unclear/unavailable path to management level

    Advice to ManagementAdvice

    Deliver more personal value to employees, especially scrummasters

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Churn and burn thanks for the resume builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Clemente, CA
    Current Employee - Anonymous Employee in San Clemente, CA

    I have been working at DealerSocket full-time (more than 3 years)

    Pros

    Awesome colleagues! Great place to learn and grow your career.

    Seen some people with little experience start from the bottom and work themselves much higher with a much more rich skill set.

    There are some that like to complain that they aren't considered for higher roles but usually the difference is hustle and hard work. Sometimes it's bias.

    Cons

    Because most have grown with the company most managers were never managers before so they have to learn as they go. This can be hard on those answering to these inexperienced managers.

    DealerSocket is anything but transparent. We were promised lots of great new health benefits with our new majority owners taking the reigns. Ended up with much more expensive healthcare and dental and vision than in the past. Especially if you have a family and even more so if you are looking to have a child soon.

    Engineers aren't bonused at all. Just salary. But than c level execs tout our massive sales growth and revenue. Most engineers are deflated and I believe the majority are looking for other jobs and will leave when their offer letters come. Many talented great people. But turnover is really bad.

    I'm just building my resume at this point and hoping to get a job elsewhere soon.

    I just gave it four stars so it's more likely to be featured. The more common low ratings are usually buried regardless of how new it was.

    Advice to ManagementAdvice

    Care about your employees. Ignore your new owners a little bit and care for your people. If you do they will perform better and then you get better return on their work. Don't hire from beneath all the time. Hire from outside too to bring best practices in instead of just continuing to use the regurgitated management style of "need to know" basis directives. Get your people involved to get more engagement and better results and happier employees. Reward your employees financially. Helps build a sense of pride in the work we do.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Strong company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategic Services Consultant in San Clemente, CA
    Current Employee - Strategic Services Consultant in San Clemente, CA

    I have been working at DealerSocket full-time

    Pros

    Strong company with sound management, positive work-, life-balance culture and strong growth strategy

    Cons

    Needs more group-think collaboration between departments

    Recommends
    Positive Outlook
    Approves of CEO

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