DealerTrack Reviews

Current Employee – been working at DealerTrack full-time

Pros – Pay is at or above market average
Business is growing at a reasonable rate
Market leader in service offerings

Cons – Poor collaboration within business units and across company
Technology is out-dated
Innovation is given lip service, but actually discouraged
Most employees are not appreciated. The favorites can do no wrong.

Advice to Senior Management – Get a balanced view of the behaviors your senior management team (VP/GM and above) is exhibiting and how they demotivate team members. This could be fantastic place to work and great company, but not until you have leaders who inspire and motivate.

No, I would not recommend this company to a friend

Current Employee – been working at DealerTrack full-time for less than a year

Pros – Company business is going. Opportunities will be high.

People are really nice.

Cons – Cost of living is high in New York. Salary in company compared to responsibilities are not good in my case.

Work hours/ Life balance is poor... limited option for work from home.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at DealerTrack full-time

Pros – Innovative. The company is working on lot of exciting projects. With the re-branding and One DealerTrack initiative the company understands it needs to overcome some obstacles, which is a good thing.

Cons – Some departments and people at the company resist change and become bottlenecks. A bit of inside politics between some business units go on.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at DealerTrack full-time for more than 3 years

Pros – Their solutions are okay for the automotive Finance and Insurance only. Co-workers are great but I will say more than 60% are not happy.

Cons – This is a company run by "product development" people NOT sales, they need to change this if they want to survive. The sales force can NOT make sales decisions without the OK from one of the many "Vice-Presidents" in product development. Imagine a Senior Sales Director from General Electric not able to discount a product without the VP of product development's okay. WOW! something is wrong with this picture? That will never happen at GE but it is happening at DT.

Advice to Senior Management – Cut the extra FAT of all those Vice-President everywhere in the company - Free up the sales force senior guys to do what they do best, No company in our capitalistic society will ever make it BIG with your corporate culture, unless you change you will be another statistic.

No, I would not recommend this company to a friend

Former Employee – worked at DealerTrack full-time for less than a year

Pros – -Schedule flexibility. They will work with you on this which is nice.
-Time off...it accrues over time each year starting in January and you can use it throughout the year as you wish. They do not pay it out though, so if you don't use it you lose it.
-Closed on Sunday, so you will always have Sunday off.
-Pretty decent starting salary for a "customer service" position.

Cons – -Inadequate training. You will be trained on complex software products over a 3-4 week period and then have to field questions from people who have been using them for years and know more about them than you do.
-Right hand doesn't know what the left hand is doing, dozens of different departments spread over several states and sometimes tracking down answers can be a wild goose chase.
-LOTS of what you will need to know....you will learn AS you go. Learning curve is HIGH. As stated above, training leaves much to be desired. This may or may not be something they can change unfortunately due to the nature of the environment, and the complexity of the products.

Advice to Senior Management – Focus less on acquisitions and more on improving what you already have!

No, I would not recommend this company to a friend

Current Employee – been working at DealerTrack

Pros – As a company it is good place to work, if you think about salary and career growth, so so..

Cons – Lot of favourisim, If you have godfather then you can progress.

Advice to Senior Management – management has to recognize people who are good, rather favorisim.

Former Employee – worked at DealerTrack

Pros – Opportunity growth for the "Tech Savvy" Talents, DealerTrack hires fast and allows you to work alone in the Remote or Outside positions. Travel is fun and working with Clients establishing relationships will make your job decent place to be to be.

Cons – Low compensation to start, Senior Management is substandard and doesn’t have the ground experience in the Field with Client Relation, way too many Managers and VP’s of Departments that don’t do anything for the customer.

DealerTrack hires people that don’t have prior experience in the industry and know what they are doing. The Pay Plan is Base Mid $50K to come aboared and uses a Stock Market derivative math formula to pay commission.

Bonuses are cut off in the Filed Level and go to Senior VP's of Redundant Micro Management, which is a thought-provoking widespread disorder in their environment, very hard to please anyone unless your a "Buddy" and if you don’t fit in the Club you need be looking if your job is going away.

Way to much Report Writing is useless and does nothing for the client meaning the Dealership, Upper Management oversteps the ability of what they can do and certainly not knowing what they are doing most of the time.

Not and overstatement.

Advice to Senior Management – Keep people who are loyal and don’t (Expire) jobs of long term employees that have been good to the company and earned their stay, too many changes purposly ending careers is a merciless process and has wounded the company integrity that no apology can fix. DealerTrack needs to rehire some people they terminated prior for no reason which never made good judgment.

No, I would not recommend this company to a friend

Former Employee – worked at DealerTrack

Pros – Overall a nice organization to work for.

Cons – Immediate supervision was not fair and balanced with employee treatment or sharing information.

No, I would not recommend this company to a friend

Current Employee – been working at DealerTrack

Pros – CEO treats all team members with respect. Fast paced and high growth an ever changing dynamic company. Senior management does the right thing for team members even when terminations are in order. Compared to other I have worked, DealerTrack is the best!

Cons – Aggressive growth creates intense work schedule. More resources needed.

Advice to Senior Management – Continue to encourage the values and principles that have led to the tremendous success of the company to date. Keep up all the communication channels that senior leadership supports and continue to require this lsame depth of communication by leaders deeper in the structure.

Yes, I would recommend this company to a friend

Current Employee – been working at DealerTrack

Pros – Opportunity to work on creative/innovative projects
Open to fleixble work schedules
casual dress - every day

Cons – High Stress
High Workload
Limited resources impacts ability to complete needed projects in the required timelines

Advice to Senior Management – Focus on a few key projects