DealerTrack Reviews

Pros

CEO treats all team members with respect. Fast paced and high growth an ever changing dynamic company. Senior management does the right thing for team members even when terminations are in order. Compared to other I have worked, DealerTrack is the best!

Cons

Aggressive growth creates intense work schedule. More resources needed.

Advice to Senior Management

Continue to encourage the values and principles that have led to the tremendous success of the company to date. Keep up all the communication channels that senior leadership supports and continue to require this lsame depth of communication by leaders deeper in the structure.

Pros

It is sometimes interesting to be a part of a company going thru rapid growth and expansion of its product-line. Creative problem-solving is often put to the test. DealerTrack has a generally favorable reputation in most markets.

Cons

Low regard for work/life balance. Health and safety issues regularly take a backseat to revenue-generating projects. The result is usually major burn-out in minimal time. Employees are expected to complete tasks for which they have received no training/lack a skill-set - think: a podiatrist being asked to perform brain surgery. The end result is a customer-base that is dissatisfied and feels its trust has been betrayed because either too many things are left incomplete or set-up totally wrong. Favoritism pretty much guides the promotion process rather than merit. There is a palpable sense of distrust between middle management and employees, resulting in a tactless, (often) disrespectful work environment that leaves the employee feeling like an 'expense' rather than an 'asset'.

Advice to Senior Management

The company has the potential to be a major player in the dealership solutions industry...if it can find it within to fix what needs to be fixed. The 'flying by the seat of your pants' approach to business will eventually come back to haunt you later. Be honest and forthright with your customers - deliver on your promises and you will eventually 'own' the marketplace.

Pros

Flexibility in work schedule is great
Tuition Reimbursement

Cons

No promotions where they should be
People who work get punished for the people that don't
Communication

Advice to Senior Management

Start comminucation with your employees, even if we are considered to be on the bottome, changes effect us more than you think. Act like you care about your employees (even if you don't) every change you make from procedure to relocation effects us tremendously!

Pros

Opportunity to work on creative/innovative projects
Open to fleixble work schedules
casual dress - every day

Cons

High Stress
High Workload
Limited resources impacts ability to complete needed projects in the required timelines

Advice to Senior Management

Focus on a few key projects

Pros

*the people
*interesting projects
*relevance of work to real world

Cons

*not enough opportunity to develop and expand skill set
*too many home grown tools, and not enough industry-standard tools

Advice to Senior Management

Invest in industry standard tools to keep up with the competition's QA teams

Pros

First Pro: Innovation and sharing ideas was always welcomed and in most meetings could be introduced with real consideration for the department leaders.

Second Pro: The product that dealerships used to submit the application was and will always be the best product created in this industry. The core of the company's service to dealers and lenders changed the auto finance landscape significantly. Having a solid, well recognized, reliable, and consistent product (the "App") enables all team members to believe at its core that DealerTrack provides a superior product.

Third Pro: Senior management. I always felt that all M&A activity was strategically sound and well executed given the ever changing landscape of the auto industry. The CEO is the main part of this third pro!!

Fourth Pro: Benefits. When I worked there, tuition reimbursement and gym membership reimbursement were great additions to an already solid package. The HR team went the extra mile with all company hosted events (marathons, picnics, etc..) I hope this is still part of the culture at DealerTrack

Cons

First Con: New hire training was inadequate given that the success of the company attracted outside talent. Unfortunately, I witnessed some great new talent leave based on the lack of proper orientation and training.

Second Con: Inadequate metrics to measure performance. This could have been more a function of the management that was present during my time, but there were various components to measure in the business dev/ client relationship departments (i'm not a techie) that should have been in place. Just because someone is busy, doesn't necesarily mean they're productive. There could be more thought put into creating 'measurable' goals.

Advice to Senior Management

I would look at the various departments and interview the managers and their subordinates on the question of "what is the vision for their respective department to accomplish in that month, that quarter, and that year." If you experience a significant variance on the responses of managers and their subordinates, I would advise implementing a more robust goal achievement and performance review system.

Pros

Competitive compensation
Still a good market opportunity

Cons

Current management team is clueless
Seems to be a cast system in place

Advice to Senior Management

Bring back your original management team if you ever want to get to the next level!!!

Pros

Compensation and having a chance to work with some smart people

Cons

Outsourcing and layoffs without a reason. Company is laying off smart and intelligent people who were with company for long time and hiring new comers for the same positions. No respect for tech people from business side and some tech managers. If you are willing sacrifice your self esteem you can survive in this company for sometime.

Advice to Senior Management

CTO is horrible doesn't have any knowledge on how to run a technology company.

Pros

Decent work / life balance

Cons

Several issues with management, including: ability to lead, trustworthiness, and follow through.

Advice to Senior Management

Make additional modifications to management.

Pros

PTO is competitive, Monthly Communication meetings are helpful.

Cons

I have seen many experienced, dedicated and hard work employees passed over for promotions, and many incompetent, and inexperienced managers hired.

Advice to Senior Management

What's the point, they don't listen anyhow.