Dealertrack Technologies
2.8 of 5 61 reviews
www.dealertrack.com Lake Success, NY 1000 to 5000 Employees

Dealertrack Technologies Reviews

Updated Apr 8, 2014
Dealertrack Technologies – Lake Success – “Pat Miller python meetup”

All Employees Current Employees Only

2.8 61 reviews

                             

71% Approve of the CEO

Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil

Mark F. O'Neil

(48 ratings)

40% of employees recommend this company to a friend
61 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Remote opportunities, growing company, good benefits"
    in 6 reviews
  • "Fast paced and high growth an ever changing dynamic company"
    in 3 reviews
Cons:
  • "Senior management is micro managerial and often de motivational"
    in 5 reviews
  • "Middle management at times does not want to be accountable"
    in 3 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Comp & Benefits
         
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  • Approves of CEO

 

Great Company if you Enjoy being treated like 3rd class Citizen

Anonymous Employee (Former Employee)

I worked at Dealertrack Technologies full-time for more than 5 years

ProsI have no current pros, but I'd say the base product line (SalesMaker, eCon, Aftermarket, Compliance) were great products that showed a lot of hope and promise.

ConsHR is overbearing and takes favoritism to a new level. The company is more concerned about living from aquisition to aquisition. DT has an employee base that's intelligent, motivated and software geniuses, but instead of imporving the product offerings that are selling, they'd rather just aquire and destroy. Middle Mangement is a Joke. When you have 1 person controlling an entire country, how can you expect to give the company employee ROI? Management in general is a joke. The attitudes of upper management are a disgrace.

Advice to Senior ManagementLearn your own products. Train your employees. Treat new hires with respect and dignity. Fire the HR team and rehire a REAL HR team who knows how to keep a business running smoothly, instead of being swayed by favoritism.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Technology Company Run By Accountants

Quality Assurance Analyst (Former Employee)
Dallas, TX

I worked at Dealertrack Technologies full-time for more than a year

ProsQuarterly Bonuses
Pay on time
Decent office setup

ConsCIO has no tech background
Technology decisions made by non-technology people
Overbearing HR Department has killed all morale
Does not innovate, just buy companies and run everything else in maintenance mode

Advice to Senior ManagementLet middle managers do their job, they don't need corporate office second guessing everything

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Pay is Good, Leadership is Poor

Anonymous Employee (Current Employee)
Sacramento, CA

I have been working at Dealertrack Technologies full-time

ProsPay is at or above market average
Business is growing at a reasonable rate
Market leader in service offerings

ConsPoor collaboration within business units and across company
Technology is out-dated
Innovation is given lip service, but actually discouraged
Most employees are not appreciated. The favorites can do no wrong.

Advice to Senior ManagementGet a balanced view of the behaviors your senior management team (VP/GM and above) is exhibiting and how they demotivate team members. This could be fantastic place to work and great company, but not until you have leaders who inspire and motivate.

No, I would not recommend this company to a friend

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anonymous

Anonymous Employee (Current Employee)
Lake Success, NY

I have been working at Dealertrack Technologies full-time for less than a year

ProsCompany business is going. Opportunities will be high.

People are really nice.

ConsCost of living is high in New York. Salary in company compared to responsibilities are not good in my case.

Work hours/ Life balance is poor... limited option for work from home.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Don't work for this company.

Anonymous Employee (Current Employee)
Chicago, IL

I have been working at Dealertrack Technologies full-time for more than 5 years

ProsThe pay rate is a good starting salary. The ideas and concepts they have are good.

ConsManagement sucks right from the start. There is no training at all for any of the positions. You go in and they have you watch someone for a day or two then throw you into the job without knowing any of what is going on. Bonus and raises that they try to "gear you up for" are horrible. They play favorites with their employees. The good employees take the fall for the bad ones. They overwork the ones that do know what they are doing. The supervisors won't even take calls if you ask for one they make their level ones or senior techs take them. Their senior support have been on the job less than three months and they are supposed to be the experts. Their Senior Management has no clue what is happening in other departments. It is just a HUGE mess. They have gone down hill the last two years, there is so much wrong about the way they treat their employees.

Advice to Senior ManagementPull your head out of the sand and see what you are doing to your employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good place to work!

Product Manager (Current Employee)
Lake Success, NY

I have been working at Dealertrack Technologies full-time

ProsInnovative. The company is working on lot of exciting projects. With the re-branding and One DealerTrack initiative the company understands it needs to overcome some obstacles, which is a good thing.

ConsSome departments and people at the company resist change and become bottlenecks. A bit of inside politics between some business units go on.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Not so good, if you are a senior sales beware this is NOT a place for you

District Manager (Former Employee)
Los Angeles, CA

I worked at Dealertrack Technologies full-time for more than 3 years

ProsTheir solutions are okay for the automotive Finance and Insurance only. Co-workers are great but I will say more than 60% are not happy.

ConsThis is a company run by "product development" people NOT sales, they need to change this if they want to survive. The sales force can NOT make sales decisions without the OK from one of the many "Vice-Presidents" in product development. Imagine a Senior Sales Director from General Electric not able to discount a product without the VP of product development's okay. WOW! something is wrong with this picture? That will never happen at GE but it is happening at DT.

Advice to Senior ManagementCut the extra FAT of all those Vice-President everywhere in the company - Free up the sales force senior guys to do what they do best, No company in our capitalistic society will ever make it BIG with your corporate culture, unless you change you will be another statistic.

No, I would not recommend this company to a friend

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Could be great if they worked out the kinks.

Client Services Analyst (Former Employee)
Dallas, TX

I worked at Dealertrack Technologies full-time for less than a year

Pros-Schedule flexibility. They will work with you on this which is nice.
-Time off...it accrues over time each year starting in January and you can use it throughout the year as you wish. They do not pay it out though, so if you don't use it you lose it.
-Closed on Sunday, so you will always have Sunday off.
-Pretty decent starting salary for a "customer service" position.

Cons-Inadequate training. You will be trained on complex software products over a 3-4 week period and then have to field questions from people who have been using them for years and know more about them than you do.
-Right hand doesn't know what the left hand is doing, dozens of different departments spread over several states and sometimes tracking down answers can be a wild goose chase.
-LOTS of what you will need to know....you will learn AS you go. Learning curve is HIGH. As stated above, training leaves much to be desired. This may or may not be something they can change unfortunately due to the nature of the environment, and the complexity of the products.

Advice to Senior ManagementFocus less on acquisitions and more on improving what you already have!

No, I would not recommend this company to a friend

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place to work if you are not a career savy...

Software Engineer (Current Employee)
New York, NY

I have been working at Dealertrack Technologies

ProsAs a company it is good place to work, if you think about salary and career growth, so so..

ConsLot of favourisim, If you have godfather then you can progress.

Advice to Senior Managementmanagement has to recognize people who are good, rather favorisim.

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Helping produce long-lasting meaningful relationships.

Dealer Account Specialist (Former Employee)
Los Angeles, CA

I worked at Dealertrack Technologies

ProsOpportunity growth for the "Tech Savvy" Talents, DealerTrack hires fast and allows you to work alone in the Remote or Outside positions. Travel is fun and working with Clients establishing relationships will make your job decent place to be to be.

ConsLow compensation to start, Senior Management is substandard and doesn’t have the ground experience in the Field with Client Relation, way too many Managers and VP’s of Departments that don’t do anything for the customer.

DealerTrack hires people that don’t have prior experience in the industry and know what they are doing. The Pay Plan is Base Mid $50K to come aboared and uses a Stock Market derivative math formula to pay commission.

Bonuses are cut off in the Filed Level and go to Senior VP's of Redundant Micro Management, which is a thought-provoking widespread disorder in their environment, very hard to please anyone unless your a "Buddy" and if you don’t fit in the Club you need be looking if your job is going away.

Way to much Report Writing is useless and does nothing for the client meaning the Dealership, Upper Management oversteps the ability of what they can do and certainly not knowing what they are doing most of the time.

Not and overstatement.

Advice to Senior ManagementKeep people who are loyal and don’t (Expire) jobs of long term employees that have been good to the company and earned their stay, too many changes purposly ending careers is a merciless process and has wounded the company integrity that no apology can fix. DealerTrack needs to rehire some people they terminated prior for no reason which never made good judgment.

No, I would not recommend this company to a friend

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Dealertrack Technologies – Why Work for Us?

Established in 2001, Dealertrack provides web-based software solutions and services to enhance efficiency and profitability for all major segments of the automotive retail industry, including dealers, lenders, OEMs… Full Overview

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Glassdoor is your free inside look at Dealertrack Technologies reviews and ratings — including employee satisfaction and approval rating for Dealertrack Technologies CEO Mark F. O'Neil. All 61 reviews posted anonymously by Dealertrack Technologies employees.