Dealertrack Technologies

  www.dealertrack.com
  www.dealertrack.com

Dealertrack Technologies Reviews in New York City, NY

Updated November 13, 2014
Updated November 13, 2014
95 Reviews
2.6
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil
Mark F. O'Neil
69 Ratings

Review Highlights

Pros
  • management really seems to care about work life balance and attempts to listen to it's employees (in 7 reviews)

  • Remote opportunities, growing company, good benefits (in 6 reviews)


Cons
  • Senior management is micro managerial and often de motivational (in 7 reviews)

  • Overall Benefits below average compared to other companies of similar size in the Greater New York Area (in 6 reviews)

More Highlights

27 Employee Reviews Back to all reviews

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  1.  

    Company is growing with lots of opportunities . . . management is so last century.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lake Success, NY
    Current Employee - Anonymous Employee in Lake Success, NY

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Company is firmly established as a one-stop shop for automotive retailing software. Anyone who buys a car today in the US or Canada will most likely use their software or services. The company's CEO is vertical integration wizard practicing A&D (Acquire and Develop) to really deliver value to shareholders and customers. From a high-level view this company is poised for exciting growth over the next few years.The acquisition of Dealer.com should help increase the company's bottom line. Work/life balance is a great benefit of working here. The work environment is good and will get better with a new state-of-the art facility being built nearby.

    Cons

    The current management system is an antique of the last century. Acquired companies get wrapped up in red tape and a lot of the company's net income has been been re-invested in non-value producing positions that increase bureaucracy and impede future growth. Generally, the company's internal management is risk averse and most people work in silos. Trust is a big issue with management describing itself as 'needs improvement but above industry average.' This is a terrible admission of settling for mediocrity. Many managers were promoted from the tech ranks and do not have proper training to be good managers. Location of the office is an issue because of it's proximity to New York City where most of the technology talent the company needs prefers to work.

    Advice to ManagementAdvice

    1) Required reading:
        a -- Eric Schmidt and Jonathan Rosenberg's book "How Google Works"
        b -- Eric Ries' book "Lean Startup"
    2) Hire the best people. Take pains in doing so.
    3) Empower the best people you hire and get out of their way.
    4) Trim out waste and promote those who can lead and serve effectively.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    It is a 15-year-old a startup firm that runs in chaos every day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database & Architecture in New Hyde Park, NY
    Former Employee - Database & Architecture in New Hyde Park, NY

    I worked at Dealertrack Technologies full-time (more than an year)

    Pros

    Other than making a small group of colleages who became friends, there were amost no Pros!

    Cons

    1. The company has 4 different change management systems. Different departments use their own preferred change management systems. Support staff who did the actual production got blindsighted on production changes all the time.

    2. The management staff of the development team are trouble enablers. They encourage their staff to exclude DBAs on database designs and developed problematic application codes in production. They did not take responsibilities for their lousy work, but blamed on the DBAs. They played the blame game perfectly and always got away with it. Of course, they got rewarded with promotions!

    3. The management staff and QA analysts of the testing are also trouble makers. They did ask their DBAs to do low value work such as loading, updating and deleting data or running meaningless queries. Their quality of their so-called performance testing is very limited to unit and integrated testing level.

    4. Too many middle management who excels in micromanagement.

    5. High unpaid overtime all the time. Management rarely offered comp days. They burned people out and replaced them.

    6. Intra-team and inter-team bullying happen from time to time. Staff from their Dallas office could just dump work on their overwhelmed and overworked teammates in New York office and did not even care.

    Advice to ManagementAdvice

    Cut back your wasteful promotion on your trouble enablers above and pay close attention to the quality of work they deliver. They are the one to be blamed, not awarded!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    "Work horse" style / Mediocre pay and small increases / Terrible insurance plans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Lake Success, NY
    Current Employee - Anonymous in Lake Success, NY

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    DealerTrack has attracted some extremely good employees - They've also LOST a significant amount of these GOOD employees, due to the "work horse" style and burn out factor... This is the worst company to work for.

    Cons

    Senior management is micro managerial and often de motivational. My advice here is to accept it and move on.

    Mediocre pay and small increases. Untenable work hours/expectation (consistently 60+/week). No respect for your personal time (you are expected to respond even when off duty), or needs (Dr/DDS appt, sick time, family, community service/volunteer work. etc). The company touts work/life balance but runs you 60+ hours a week, every week. Company is on an acquisition tear.

    The current management system is an antique of the last century. Lots of distrust between employees (oh, excuse me "team members") and management for good reason. They heap piles and piles of work on your stressed out shoulders then make you participate in wellness programs they don't give you time to do or get financially penalized. Managers don't even know how to manage.

    Terrible insurance plan and pay was not proportionate to the work. Overall Benefits below average compared to other companies of similar size in the Greater New York Area

    Bottom line is Low pay, micro managers, difficult managers, they don't value their employees.

    Advice to ManagementAdvice

    None..They don't care anyway

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    meh.. It is a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Lake Success, NY
    Former Employee - Systems Administrator in Lake Success, NY

    I worked at Dealertrack Technologies full-time (less than an year)

    Pros

    - Family / work balance is good
     - Ping pong, pool table, make it good for lunch breaks

    Cons

    - Benefits below average compared to other companies of similar size in the Greater New York Area (stater 17 PTO with no rollover to next year, 37% match up to 4% 401k, only HSA health plans, ...)
     - Very disorganize structure and lot of red tape in the IT side.
     - Management (middle and upper) lacks any vision, they just operate day to day.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    If you have an opportunity to work for this firm, run the other way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Analyst in Lake Success, NY
    Former Employee - Human Resources Analyst in Lake Success, NY

    I worked at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Location is in Long Island. It's a job.

    Cons

    Senior management does not care about their employees. Their disability policy will leave you with no pay at a time you need it the most. They know this and just don't care. Lots of distrust between employees (oh, excuse me "team members") and management for good reason. They heap piles and piles of work on your stressed out shoulders then make you participate in wellness they don't give you time to do or get financially penalized. Managers don't even know how to manage.

    Advice to ManagementAdvice

    Start caring about your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    One of the best companies to work for on Long Island

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lake Success, NY
    Current Employee - Anonymous Employee in Lake Success, NY

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Management is understanding of work/life balance.
    Benefits are better then most companies I have worked for.
    Management lets their staff get there work done with little opposition or micro-management.

    Cons

    Office Space needs to be revamped (2 years till new building)
    Some staff and management suffer from over analysis.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Extremely HORRIBLE! This is a "good old boy club" at the TOP! There are some original employees that RULE the business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lake Success, NY
    Former Employee - Anonymous Employee in Lake Success, NY

    I worked at Dealertrack Technologies full-time

    Pros

    DealerTrack has attracted some extremely good employees - They've also LOST a significant amount of these GOOD employees, due to the "work horse" style and burn out factor... This is the worst company to work for.

    Cons

    Senior Leadership - HORRIBLE!
    "DO AS I SAY, NOT AS I DO" mentality
    They will dismiss you at the snap of a finger --- Longevity (or a career) is NOT like to happen!
    Some SENIOR leaders are bow to the demands of other "LEADERS" because they too are fearful of losing their status.

    Advice to ManagementAdvice

    Change your leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    much potential falls very short...hugely missed opportunity to be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate in Lake Success, NY
    Former Employee - Corporate in Lake Success, NY

    I worked at Dealertrack Technologies full-time (more than 8 years)

    Pros

    some work flexibility, good compensation

    Cons

    management very disconnected from staff. Appears many in management can't or don't understand the technology and/or what it takes to build it and attempt to have the bean counters manage it. They have missed the point entirely and seem to quantify their attempts at communication rather than actually communicate and listen and respond meaningfully. Not sure upper management has really been in the rank and file. Also, Terrible on-boarding of new or acquired personnel.

    Advice to ManagementAdvice

    do a role swap. make the attempt to understand both sides of the equation. It will be a true eye opener...that is if they really want to see. also try adding some cultural diversity at the C and sub C level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Team is amazing, Company Vision is Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Performance Engineer in Lake Success, NY
    Current Employee - Senior Performance Engineer in Lake Success, NY

    I have been working at Dealertrack Technologies full-time (more than an year)

    Pros

    Flexible and Understandable team, Self-Responsible so low stress, Better Benefits than most others.

    Cons

    Non-Technical Managers Managing, Being Partial, not enough top down communication.

    Advice to ManagementAdvice

    Agile completely wrongly practiced, please make sure enough space and time is given to all types of employees to perform their individual contribution, NOT just developers.

    Recommends
    Negative Outlook
    Approves of CEO
  11. 3 people found this helpful  

    They don't care about team members even though they say they do. Execs are the only ones paid well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cannot Disclose in Lake Success, NY
    Current Employee - Cannot Disclose in Lake Success, NY

    I have been working at Dealertrack Technologies full-time (more than 5 years)

    Pros

    Coworkers, friendly, balance, team work, fun

    Cons

    Very Low pay. Management is aware that we are under paid and do nothing, or say that it's out of their hands...but they're cashing out.

    Advice to ManagementAdvice

    You will continue to lose your best people because you don't pay market rate.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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